“Security asked to check 3 items from toiletries bag. Returned back said my after shave bottle that was 100mm was rejected. I asked why only explanation was machine rejected liquid inside it. I explained I left from Dublin with the same after shave . Expensive bottle kept by security for no reason other than staff member wanted to keep it for himself. I asked to explain what issue the machine said was wrong just got told machine refused it a disgrace.”
“Dreadful Airport. Road links are poor. Car parking limited (even for pre-book). Infrastructure not able to cope with volume of travellers (not enough seating for passengers and there is only one flight slightly delayed).”
“Absolutely the worst airport experience. Firstly, there is one carpark shuttle bus so had to wait over 20 mins after parking to get to airport.
Long queue for bag drop and a longer queue for security.
When you finally get through security in into departures, the real issues begin.
Our flight was approx pm on a Saturday in late June but departures was absolutely packed. There was no free seating anywhere. All the restaurants were full and there were people sitting on the floor everywhere.
Although it was not a warm day, the temp in the airport was unbearable.
There was a 20 min wait to get to the order screens in Burger King.
Most of the airport is actually pretty dirty.
What I will say is that the one good thing about LB airport is the staff. Everyone we interacted with was lovely.
It seems that the airport just has far to many flights for it's size and can't cope. It is a really unpleasant experience.
We figured we would fly from LB instead of our usual airports, Edinburgh or Newcastle, as the flights were approx £300 cheaper in total. It was not worth it.
We will never use Leeds Bradford again.”
“It’s a third world airport
Washrooms stink
Queue's stink
Insufficient buses
Passport control a joke
Parking a rip off
Only thing going for it is that it’s local to me
Otherwise I would rather fly from another planet”
“Dirty place, long queues, rude staff, disgusting toilets, no empathy or compassion to customers. We had to stand for 2 hours due to lack of seating. We were then put in a holding area at the gate for 45 minutes without toilet facilities. This is the last time I will be flying from this dreadful airport!!”
“It's the airport closest to home, so less travelling time.
Can see improvements in the pipeline, but when will they actually arrive ?
As usual, for us anyway, the escalator not working at the arrivals entrance ,as usual ! Get it sorted out for goodness sake ! Glad more ladies loos in the baggage reclaim gall,shame they weren't that clean or tidy.”
“Security Staff not at all nice. Shouting orders at customers about what they should do to get through security. “Get your belt off” actually barking orders. I asked was he shouting at me. He said yes! I said don’t!
Not pleasant.
Queue to get through the ONE body scanner working. The trays containing phones wallets handbags already through xray and moved by man at the other end. Anything could have been stolen. I was checking my tray and ORDERED to lift it off the belt. Crappy attitudes. Be nice! Be kind!”
“Arrived from Corfu Wednesday afternoon.Flight slightly late arriving. That is when the problem began. We went through to collect our luggage and waited at the prescribed carousel. After a reasonable wait the carousel started. The cases started arriving,slowly admittedly. Two of our party collected their cases and we waited,nothing. Suddenly the carousel stopped,everybody looking around expectantly for information but nothing. eventually I went looking for any sign of life e.g. LB staff none. A Jet 2 rep then told me that there was a problem and told me someone hab been sent out back to sort it. After 40 minutes we got our cases,one with a strap missing. I had lost the will to live at this point so I didnt try to find the strap. It must have been torn off because it was really tight. This is not the fist time we have experienced this shoddy treatment at L.B. airport. Instead of spending millions on expansion they should first of all spend money on training staff. How to handle peoples luggage carefully for a start and to have staff around and available all the time to answer questions and solve problems.”
“Keep hearing reports of how much money is being spent on this place. I’d love to know what they are spending it on because it just keeps on getting worse and worse every time we visit. It’s never clean and is beyond any sort of renovation. It needs knocking down and starting again. It’s like arriving in a third world country.”
“On arrival - Everything! A full hour waiting on the aircraft after landing - insufficient buses and staff. Then held on bus outside terminal entrance because of overcrowding. Everyone forced to walk up stairs because staff switched off escalators “because it was too busy”.
On departure: insufficient areas for travellers to sit. Crowded eating areas. Scruffy. Checked in on line but still had to queue for ages for baggage drop. Insufficient staff and the staff they did have require further basic training.”
“Dismal experience flying in, wait 20 mins on plane for buses. Then queuing 50 mins for passport control 10 mins of which out in rain. Airport is shabby and dirty, main entrance is a disgrace.”
“The luggage girl duplicated our boarding passes , so after 40 minutes queue . We had to go back and do it all again . On our last experience we had to sit on the plane for 30 minutes because shuttle buses were not available . Both of the last occasions , we gained time on the flight , only to lose it through shambolic organisation at this sub standard airport . The sooner DSA reopens the better .”
“Gentleman on the boarding pass scanner was nice but as for the security staff on the conveyor belt etc just awful , if they hate their job they shouldn’t take it out on passengers …
Leeds really need to look at this when you see these reviews .”
“Upon landing at 2.30 am , the cases were yet again taking far too long to be taken from the plane to luggage collection.
Sham of a service.
Staff at the airport need customer service skills.”
“Got off the plane at 02.55 to board bus to terminal.The rain was torrential and we had to queue for 20 mins to funnel through one set of double doors before proceeding to passport control.
Stood for 45mins before first items of luggage appeared
This is the worst of all
Outside there must be 1000 people being picked and dropped off
cars are queuing from the main roundabout to the terminal and taking up to 30 mins to arrive,bearing in mind the down-pore there is not metre of cover anywhere in the car-park. suitcase is ruined and you charge £6.50 for the privilege (absolute disgrace)”
“Waiting an hour on the plane for a bus.still not off! Only one lot of buses in action for multiple planes coming in. Total disgrace for passengers and those collecting them”
“Insufficient signage and lighting in the car park, CCTV operator sending fines 6 months after the alleged incident without the possibility of appealing against the decision! As a consequence, a fine of 170 pounds for stopping in a prohibited place.”
