“Very good service going straight from ambulance on arrival to Ambulance Assessment Unit cubicle circa 23.00. Then transfer after initial assessments to Emergency Department Majors circa 2am. Still there knowing awaiting necessary side room bed in Acute medical ward. All the staff who have dealt with me have been and now with day shift are excellent: caring, compassionate, effective e and on the ball. Thank you. A heartfelt thank you to all.”
“I was taken by ambulance to the LRI Accident & Emergency Dept last Thursday 23/1/25. After a 4hr wait in the ambulance I was admitted to PEP 4. I want to convey my gratitude to the staff in this unit for their kindness and excellent care. In particular Jake who looked after me and was amazing at drawing blood, an action that seems impossible on me according to my local GP practice. Also Dr Moaaz who was brilliant trying to sort a diagnosis and explaining his process to me to keep me fully informed and calm. They were excellent, kind and caring I cannot thank them enough, it's a pity that the after care with my GP (which is non existent) destroys all of their good work. It is fair to say that the LRI is definitely under stress with not enough staff or resources, the actual A & E department looked like a war zone with standing room only and crowds of people in need of medical care. The system is clearly broken and all of the staff do an amazing job working under very stressful conditions. Thank goodness that they care as obviously our politicians do not!
Liz Stevens”
“LRI section are just full of angels and God work by your hands! I had a termination pregnancy few hours ago and all the staff was kind,respectfully, very carefull and always asked me if I am OK and I need anything. I was very scared about general anesthesia, but you team was brilliant and helped to get comfortable and I listen all their indications.the surgery was a succes and I just want to thank you for everything!”
“I'll try and keep this as short as possible. I went through an unreal time the last 2 years which dwindled my faith in the NHS - Feeling like I would never get answers to problems and resigned myself to living this way forevermore. Today I had an ENT appointment and the consultant was amazing. She dealt with every individual issue I have which I wasn't even expecting ENT to involve themselves with - broke down stages of the past few years into relevance within issues ENT deal with and has put me on the right path to recovering with at home exercises as well as future follow up appointments. - the consultant was nothing short of amazing as I say and is a credit to the NHS and Leicester Royal. Unfortunately I didn't manage to get her name to publicly praise her. Thankyou for restoring my faith in the NHS and my local hospital. I now no longer feel like I'm going around in circles and am actually being taken seriously due to your expertise and help with my problems. Much appreciated.”
“I would like to say thank to Dr.Maria Raptaki who helped my daughter ,she suffers from unexplained cough for 5months .After 1 consultation and treatment my daughter 's symptoms resolved and it was quite life changing for us .
Really appreciate your help Dr.Raptaki”
“I want to say a big thank you to LRI also for all ward 16 staff 🙏, you guys are brilliant 👏 and doing a very hard and great job there ,I have a operation done last night and I want to say I was treat with respect and dignity I was well look after ,Thank you everyone.”
“Attended with abdominal pains and was quickly diagnosed with appendicitis, and later that day had surgery. At every stage was treated with care and respect and the staff who dealt with me were brilliant”
“TIA clinic has really friendly staff especially the two nurses who treated me today 29.11.2022. The Doctor was very kind and explained everything to me. Very efficiently run clinic.”
“Excellent care by all staff involved with my elderly mother. Good communication and she was treated with respect by all. NHS is an absolute privilege - you don’t quite realise that until you need it.”
“had my basil cell removed yesterday I was made comfortable and well looked after the service was brilliant was told everything about what I would be having done. the team that looked after me was Lucy England & Gaynor Wonderful Lady's thank you both very much for looking after me
Mr Brian Apse”
“The care and support of the staff here are amazing, I was very well looked after, and the ward was super clean! It's a shame to see the low reviews because people are having to wait around. The NHS are constantly under strain through no fault of there own. Just remember the care they provide you not how long you've had to wait.
Thank you to all the staff here your amazing!!”
“I can’t speak too highly of my recent experiences at LRI visiting on 28th Jan, 30 Jan, 6th Feb, receptionist, consultants, triage staff, X-ray staff, porter and volunteer commitment to care was exemplary the fact that there was a never ending stream of patients never phased them. The kindness shown while dealing with the never ending que is a testament to the NHS concept, yes it may have taken a little time before being seen but each person including myself was treated with great care and importance something rarely seen today, so well done LRI your staff are a credit to the NHS”
