“I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec.
quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test.
Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do.
My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. support I was advised that they can collect and fix it. But i wanted full refund because I believe it’s not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019.
My advice to you forget Lenovo and digital river ireland ltd that they exist it is frustrating to get it sorted when they give a dam about you.
I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do the same.”
“Terrible technical support - why waste money on agents that want to do the bare minimum and suggest returning the desktop where I bought it from, rather than finding a solution?
Again, my issue was trying to find out why the Lenovo IdeaCenter all-in-one desktop was giving me the error "an internal error has occurred" when I tried enabling the BitLock from the Windows Pro that I just purchased.
I downloaded drivers, I rebooted it. It's something inside the desktop that is preventing the BitLock from enabling.
Yet your tech support says contact Microsoft or return it.
Bravo Lenovo.”
“I just called them. I waited 35 minutes in a complete silence. The lady said "briefly silence". So disappointing of the product and the customer service. I started recording after minute 17. To prove the long sinlence wait. Unbelievable. For buying products they answer right away.”
“Very poor customer service. Warranty webpage is appalling and the customer service telephone number keeps putting your through to technical help. Trying to purchase extended warranty, as it was an option on my login page, only to be told that it couldn't be done. No option to discuss or solutions given. No direct email address or phone number for customer services or complaints. Extremely poor.”
“I bought a Lenovo all in one computer from Brent Cross John Lewis, about a year ago, in the last few month it has been going wrong,so I contacted John Lewis Technical Support team who were always to assist over the phone,and even though it was ok for a short time it went wrong again. But their technicians were very helpful . At the end of last year I bought a 5 year contract for just under £500 from UK Instant Support Team, which I was led to understand was part of Norton? I have contacted their technicians a few times about the computer problem,which there technicians took over to test software.They corrected but after a few hours the faults appeared. One of their technicians said I should change the battery in the mouse, but a wired mouse does not have a battery? I was given aa number of the person who set up the agreement, but can never get him? at 90 this has caused me frustration, disappointment, & feeling none of these technicians are able to correct the computer fault. What I do not understand is how these experts can not solve this computer problem? This experience has over all made me unhappy even though it appears they seem to try to correct the continued problem. Having paid £500 I feel that even though they try to correct the computer problem, they have not done so.”
“Duplicate contect show. My contact 280 but he showing 423 why I don't no merge duplicate contect but 2-3 days after he showing same 423 contect plg solve my problem my Gmail add. sgnrjogendra@gmail.com”
“Product freezes (Lenovo laptop Thinkpad E 520) two weeks out of the box. Light use. One program (netbeans) running. Mouse freezes. Screen freezes. Won't turn on. Work gets lost. Have to rent a computer for work.
**Computer still under warranty**
Customer support: If you want us to look at it, pay us $34 to generate a shipping label for you. Or choose your own courier. No you will not be reimbursed shipping on this faulty product that now needs to be fixed.”
“Ordered a laptop with win 10. Came with win 7 and certificate to get win 10 from Lenovo. Repeated requests through a complicated system never got upgrade. Reported to state AG t”
“My lenovo Yoga 910 is a real pleasure to use, at the office it far exceeds its capabilities, at home it turns into my all in one entertainment center.”
