Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 903 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Service After nearly 3 weeks still have not received product from them They don’t answer phones or return emails either. The freight company they use couldn’t care less and blamed another company! I am afraid I may have lost $280 to these shonky people. Don’t deal with them under any circumstances I feel like going to the police about them!”

Helpful Report

Posted 3 years ago

Hi Geoffrey, I hope you are well, and thank you for your honest feedback. Tracking for your Order: https://trackmyparcel.com.au/LE120194 The latest tracking update states the order is on board for delivery, please advise. Additionally, I have escalated your message to the Freight Management company to look into. Lastly, you can message me directly via WhatsApp on 0490389614 or email me at support.au@leoncycle.com. Best Regards, Shane Leon Cycle

Posted 3 years ago

“Considering I’m yet to receive my item,it’s hard to write anything positive”

Helpful Report

Posted 3 years ago

“Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.”

Helpful Report

Posted 3 years ago

“Juan Luis Rodriguez Quintana purchased 4 813H9518 EPAC, NCM Milano 26" Trekking E-Bike,48V 13Ah 624Wh, Weiß Número de serie:DE248UI6H0815 on 11-2-19. I have attached the purchase order. This bicycle has caused many problems since the purchase date. Mr. Rodriguez Quintana had to replace the brakes 4 times since that date. The worst happened on July 16th, 2021 when riding the bike in the Priorat, Spain in the town of La Morera de Montsant, the brakes failed. Mr. Rodriguez Quintana suffered 2 broken ribs and 20 cuts and scrapes. Stitches were required. He could have suffered worse damage and even death. Because of this grave accident, Mr. Rodriguez Quintana is requesting compensation in the form of a monetary amount to cover the physical and psychological cost. He is fortunate to be alive.”

Helpful Report

Posted 3 years ago

“It’s been more than 3 weeks and I haven’t got my parcel yet. Ive created an enquiry asking the freight company where my delivery was and I haven’t got a proper answer then and I’m still waiting for it”

Helpful Report

Posted 3 years ago

“We purchased two Roswell top bar bags But unfortunately both bags have arrived with defective clear plastic screens Both bags have cloudy clear plastic We are unable to view our phones We have tried to clean them with mild soapy water and a soft cloth But they are still cloudy So very disappointed hopefully you can replace both bags A have attached a photo”

Helpful Report

Posted 3 years ago

“My wife just tried calling 3 times in order to get more information on their products and no answer, no option to leave a message it just rang for awhile and then hung up. This is definitely not a great first impression. Oh well, guess we’re just going to have to take our business elsewhere.”

Helpful Report

Posted 3 years ago

Are you trying to contact Leon Cycle Australia? Leon Cycle Australia landline number is (03) 9069 5443. Leon Cycle Australia also have a WhatsApp number you can message at 0490389614.

Posted 3 years ago

“Have ordered a bike from you and just received info about delivery from tnt.. But you have given incorrect postcode details.. Tnt will only deliver to the postcode stated.. I have emailed you twice and have had no reply.. So the bike will go to wrong address hopefully the people there will be honest and not except .. But that still doesn't get me the bike..”

Helpful Report

Posted 3 years ago

“Pessimo venditore! Nessuna assistenza post vendita. Ho acquistato il modello Venice con un problema di progettazione che determina la rottura continua dei raggi . Qualsiasi rivenditore serio avrebbe imposto una sorta di “richiamo” per questi modelli difettosi (a proprie spese) invece non attuano alcuna garanzia sui raggi e vi troverete a dover buttare la bici perché inutilizzabile o a dover spendere 200 euro per cambiare i raggi (mettendoli più grossi) e soprattutto posizionandoli in maniera corretta. VERGOGNA ! …. Sconsiglio l’acquisto”

Helpful Report

Posted 3 years ago

“Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley”

Helpful Report

Posted 3 years ago

“I purchased a Milano Plus in June 2021 from Hi5 e-Bikes in Richmond, a franchise of Leon Cycle and soon changing its name to Leon Cycle. 1 week later I was back to the store with a squeaky front brake. A week after that I was back with a creaking left pedal crank and a slight click. Two attempts to fix it have resolved the creak and almost the click, but it’s not a smooth pedal rotation like my 2 non-electric commuter bikes. Only 5 weeks after purchasing my Milano Plus, two rear spokes broke while riding on an asphalt bike path along Melbourne’s Eastern Freeway. I’ve never taken the Milano Plus off-road, up, or down curbs, or into potholes. I’ve never encountered this in 50 years of bicycle riding. I’m totally disheartened. Hi5 bikes tell me to raise my “Warranty” issues with Leon Cycle. The Leon Cycle website provides no way to register my purchase because I didn’t order the e-bike directly. So I can’t raise any sort of claim whatsoever.”

Helpful Report

Posted 3 years ago

“I wish I could leave a review on the bike itself, but unfortunately I haven't received it as of this message. I cannot believe that a company with so many positive reviews can be so terrible with their customer service. I won't bother going into the fact that no one answers the phone or responds back to emails because that has already been covered off by others, however I will mention something that I believe hasn't been covered off. Leon Cycle advertises that they ship with FedEx (at least for North American customers) however I was surprised to recieve shipping information for a company I haven't even heard of before! They are called ATS Healthcare. My Aspen e-bike has been sitting at one of this companies facilities for well over a week. I emailed and called them about this and eventually received a call guaranteeing me that I will have the bike delivered today (July 5th). I just received a call from them telling me that their driver did not load my bike on his truck and that I will not be receiving my bike today! This is complete Mickey Mouse nonsense as far as I'm concerned. Don't advertise that you ship with FedEx then use someone else who are just as bad with their customer service as you are. Anyone reading this, I highly suggest ordering an e-bike from a more reportable company.”

Helpful Report

Posted 3 years ago

“I ordered a bike on 5-26-21, it is now 6-22-21, not a word from anyone. I have called several times and have not been able to speak to anyone. I have sent two emails and no reply. It seems from the reviews things are great or it's a disaster!At this point I want to cancel my order but can't reach anyone!”

Helpful Report

Posted 3 years ago

“Horrible customer service. Despite claims of 2-4 day order processing it's been 12 days and my order is still processing. Their phone rarely gets answered, their voicemail inbox is backed up so you can't leave a voicemail and emails almost never get answered. I emailed them inquiring about my order a week ago and no response. I just emailed them again for the fourth time today. If I don't get updated soon I will be doing a chargeback through my bank.”

Helpful Report

Posted 3 years ago

“It has been 2 weeks since I ordered and paid for their Aspen, as It was one of the few bikes that were listed in stock and readily available. They have not shipped despite their claims of 3-day processing/shipping, and they never answer my calls. The one call they did answer told me they were out of stock and they would restock and have my bike shipped by the 28th, but it is now the 31st. I'm thinking I have been scammed. Awful service, I want a refund.”

Helpful Report

Posted 3 years ago

“I along with seemingly many others that are waiting and waiting for their bikes to be delivered. Part of the reason I purchased this bike was to be out riding quickly with a friend that has a ebike. After being in contact with 3 times now "Customer Service" and given false information that my bike was already shipped twice , today I was told again it would ship today. Really, Really poor customer service on the shipping side and getting customers hopes up for nothing. I only hope I am more happy with the bike if and when it finally arrives... Going into my 3rd week now expecting deliver in a total of over 4 weeks...”

Helpful Report

Posted 3 years ago

“I still haven't received my second cycle I ordered, which is effecting my business.”

Helpful Report

Posted 3 years ago

“HAVE NOT RECEIVED...YOU GIVE FALSE HOPE...NOT HAPPY...”

Helpful Report

Posted 3 years ago

“Received parts including spokes and spoke wrench. Received OK but Spoke Wrench does not fit spokes. Very poor service”

Helpful Report

Posted 3 years ago

“They don't even care costumers questions after a week. very disappointed and not trust to purchased anything”

Helpful Report

Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 903 reviews