Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.17

2.2 Rating 421 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm happy to report a very positive experience at Leon's. My elderly mother is moving to a Retirement Residence. The furniture she currently owns is too big to fit in her new apartment. We ordered all new furniture 6 weeks before her move in date. I followed up at the 4 week timeframe and all but the kitchen table and chairs are ready for delivery. There was 1 problem with the bedroom set. One item that secures the bed frame together was missing. Our salesman, Walt Provencher, found the item at a different store and has arranged for it to be shipped to the London store, where we purchased all the new furniture. We are very appreciative that Walt went out of his way to make sure that all the parts belonging to the bedroom suite will be delivered together. I would highly recommend Leon's, and in particular, Walt, our sales person!!!”

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Posted 3 years ago

“Just received the two beds I saved $800 each on. I am so totally happy with Leon's and their staff. Definitely going to buy all furniture from them. Josh and Tristan were the delivery men and they were awesome, took off their shoes, minded the walls and exceedingly polite. I am very satisfied with everything about Leon's and highly recommend. Did I mention the delivery was free as well unlike the rest of Red Deer stores!✔😊🤸‍♂️”

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Posted 3 years ago

“Sales Representative at Brampton McLaughlin location Elina was an amazing girl. My husband gave her a hard time and she stayed cool and professional. She had most of the answers and if she didn’t she got someone who did. I will ask for her by name next time. It was because of her we bought the furniture there.”

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Posted 3 years ago

“Had a great experience the other day. We walked in just to see what's available. The store is huge and has great selection. We talked to a salesman Kevin Barnaby. He helped us to find a perfect couch and was such amazing help and the perfect salesmen as he answered all of our questions and was always going the extra mile to help aNyway possible.Overall had a great experience and we thank Kevin for his hard work and great customer service.”

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Posted 3 years ago

“I bought a finally received delivery of a new bedroom set on Saturday past. After a botched delivery i received a request to review my delivery experience after which i sent a weak response and within 30 seconds of sending the review I was contacted by Frank the delivery Manager who was completely professional in dealing with my complaint. He immediately send another crew over to rectify my problem. I must give a 5 star review to Leons for immediately dealing with my issue, but most of all PROPS to Frank and Nakulesh (driver) for dealing with my issues in the most professional and proficient manner. Thanks guys.”

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Posted 3 years ago

“We would like to commend Haru especially for providing us an exemplary customer service experience. She has been consistent in doing follow-ups and giving us updates from start until the time we have receive the furniture we ordered. I recommend her highly and without reservation. I would say that she is the best sales person in the Leon's Regent Avenue, Winnipeg store. Keep it up!”

Helpful Report

Posted 3 years ago

“This has reference to the recliner purchased on 07 April 2021 as per detail below in this e.mail. If you remember we explained you in great length that we had already purchased and replaced two recliners from you first at 700$ or so then second one at 1200$ or so, and the seat of both of them collapsed in about four months each. I also told you that I had bought one recliner couple of years ago from United Ltd. at St. James street at 500$ sale price, and it served me well for about three years, after which I bought the first and second recliner from you. I even asked you about the technicality of foam so that we buy the best/hardest seat cushion. Then without a second thought I bought the best you recommended this time at 1,400$. Now I want to write with great displeasure that this recliner's cushion also has collapsed in just four months. Under the circumstances, I want you to refund me the money so that I can go back to the same shop and buy from them or elsewhere, because I don't think repairing or replacing it will not be a workable idea.”

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Posted 3 years ago

“Loved shopping here,the customer service was very informative and helpful. Although I only bought 2 gel max cool pillows that were on special for black Friday I found a new mattress set as well.will be returning today to order.Love the pillows! Thanks Leona,Chatham.”

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Posted 4 years ago

“I just purchased a new Samsung Washer and I must say that the Bathurst, NB Leon's service is amazing, I was greeted as I walked into the store with a friendly smile, the staff were very professional and knowledgeable. I strongly recommend shopping at the Bathurst Leon's for all your appliance and furniture. Thank You Michel, Kathrine, Ricky and Louise”

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Posted 4 years ago

“We have been dealing with Leon's Windsor for over 20 years and have always been greeted by good people and treated with respect. Yes every once in a while a delivery doesn't always go perfect but Leon's always makes it right either with a technician to come and see what they can do to repair it or just replace it fast. No problem. Customer service is always friendly and concerned and takes care of business. Shout out to Pasneem in Customer Service. Thank you. S.B.”

Helpful Report

Posted 4 years ago

Leons Furniture is rated 2.2 based on 421 reviews