Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.21

2.2 Rating 380 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A cpl yrs ago my sons bought ne a new bedrm set for a Christmas gift and of course i was so happy until we saw these little bugs inside the plastic of the box spring cone to find out they were bed bugs thoysands of them, im glad we didnt take the plastic off it, when we called them of course we got the run around so since they would no help us or do anything we threw it out n I called a exterminator to b on the safe side ..this company should be publically exsposed on the news for real..Never Again ,DO NOT BUY FROM LEONS”

Helpful Report

Posted 1 year ago

“This is the place for no return policy,Becarful before you buy any item,After I bought a chair 250$ and did not fit , we would like on return on the next day, they said you can't and take off 50%. It is the worst store I ever seen in edmonton .”

Helpful Report

Posted 1 year ago

“I ordered a dishwasher (including delivery, removal and installation) on October 8th, it was delivered October 13th. The guys who delivered had no idea about installation and removal and left the big box in the middle of my kitchen. I called Leon's who gave me a number to call for installation, these people had no information on installation or removal. Shouldn't Leon's have scheduled this? Finally my dishwasher is hooked up a week later. I run the dishwasher and an error message appears, it's leaking! I contact Leons customer care, they will take no responsibility. I then called the installers who send me back to Leons, who then sends me to Whirlpool and it goes back and forth for sometime until finally Whirlpool sends a technician to look at my appliance. Of course, he needs a part and will return. He's been here 3 times now and today this damage dishwasher that was delivered to me is still sitting in my kitchen broken, again waiting for a part. It is now December 26th (2 1/2 months later). I bought a brand new appliance, it's never worked, it was delivered damaged and Leon's would not exchange it for another. If in fact they did replace it, they said they would have to charge me AGAIN for installation. And let's not forget the 3 days I had to be home between 8:00 a.m. - 4:00 p.m. to wait for the appliance technicain (3 days off work) and when they finally return again with a new part that's another day off work. I've contacted head office and received voicemail, still no response. I'm flabbergasted to say the least.”

Helpful Report

Posted 1 year ago

“I bought a bed frame and it was too short so I returned it an hour later it took 35 minutes to get a 66.00 dollar refund they treated me like some kind of criminal even the gentlemen manager they kept looking at me like I did something wrong all 4 of them whispering in a different language I felt so disrespected I'll never shop there again or recommended to anyone terrible customer service. You probably won't do anything or nothing will happen to any of the people their, no wonder people buy online or at Costco because their refund policy are great not like your company the store is at 4939-52 ave Edmonton,AB T6B 3L5 on December 22,2023. Worst return experience ever never again will I go to Leon's again.”

Helpful Report

Posted 1 year ago

“Too bad there’s not a lower review than one star. Nov 11/23 ordered 4 counter stools. Told two weeks delivery. Nov 12 went to store to pay balance told 3 stools in Burlington one in Toronto delivery by Nov 16th. Wife called on 16th told two weeks. Wife called Dec 1st. Told two weeks. How many lies can be told to two seniors with no regard to customer service. Will never ever step into this store again. And be sure our Company Intranet of 5,500 employees will hear of this. Shame on Leon’s!!!”

Helpful Report

Posted 1 year ago

“Worse customer service. Calling a couple of times a weeks and still waiting - placed order on November 19th. I remember when buying new furniture was exciting! Avoid Leon’s at all cost!”

Helpful Report

Posted 1 year ago

“We got a great deal at first. They made us pay about $300 for a warranty. The arms to our couch caved in a month in. They denied our request for warranty. Would not recommend. Judging by the reviews I’m now reading it’s not just a one off thing. This is how they seem to do business.”

Helpful Report

Posted 1 year ago

“We had seen a recliner in the Leon’s email. We went into the store on November 28,2023 and purchased 2 recliners. I must say that this store in amazing and the salesman, ‘Raj’ was very helpful. He was extremely efficient, polite and explained everything to us, including the warranty coverage. I would highly recommend shopping at this store”

Helpful Report

Posted 1 year ago

“Thank you Kevin Ovington at the Leon’s on Walkley road Ottawa location for making my shopping experience pleasant. Kevin responded to all of my questions and provided me with the information I needed to make my oven purchase.”

Helpful Report

Posted 1 year ago

“Terrible company to buy anything. Return policy 24 hours !!! Really ?? ! After that good luck to us ! I will encourage anyone not to buy here. Terrible customer service. My experience with them is an invitation not to buy anything from them ever again. Be aware of this matter, 100 true!! They would not accept my return or exchange even when the item is still in the original package 20 days after I purchased three appliance in this store. I needed to return or exchange only one of them that didn't fit , The answer was NO!! Very very disappointed!!”

Helpful Report

Posted 1 year ago

“My dining set has a low quality”

Helpful Report

Posted 1 year ago

“We dealt with Dustin P at Leon's in Saskatoon and he was very helpful and easy to deal with. I would recommend him.”

Helpful Report

Posted 1 year ago

“Leons cheating people when they sell you insurance. After we bought it and we got 5 years insurance for it, we got problem with the item within few months. When we called them and they told us there is another company will take care of your furniture which is named Zucora. We said to Leons, but we bough it from you we know not another company. We provided pictures and videos how the furniture is broken. However, the Zucora company after sending two guys withing two years they said sorry your insurance is not covering this kind of broken while we have at the papers that insurance is full cover. Today after three years they agreed to fix only one thing while we have five thing that got really problem. So, never buy anything from Leons or never buy insurance because this is called cheating customers.”

Helpful Report

Posted 1 year ago

“Great price for the leather sofa I purchased. The delivery went smoothly and the guys were friendly and efficient. I will order more from them in the future”

Helpful Report

Posted 1 year ago

“Please pay attention to this important message! I have bought a furniture from this place with a 10 years of warranty where it was ripped from the end! I tried to call and replace it but they were rude to me. Please don’t buy from this place”

Helpful Report

Posted 1 year ago

“Bought a washer (for mom) from Leo'n the product was defective from box never worked was refuse warranty after a few days not even use once if you GE and your suppliers can back up you products you should not be in business I can understand if leons wants me to go to the manufacture for warranty if I had used the product for a few days was defective from day one so it means GE doesn't have a competitive quality team to make sure product is deliver in good working condition, so right now the only option for me is to scrap the product and my mother an old lady on pension, is out money”

Helpful Report

Posted 1 year ago

“Their delivery guys are unprofessional arrogant and disgusting to talk to.”

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Posted 1 year ago

“Customer service very good I bought 3 appliances but they will not be delivered for 6 weeks which is fine with me the price of appliances was very good I am very pleased with the prices thank you”

Helpful Report

Posted 1 year ago

“Had a great experience with Leon's customer service in particular Sharez. She was so great in working with us for a service issue with our oven and calling to follow up to keep us updated. Thank you Sharez! great customer service is so hard to find these days so it was a pleasant experience.”

Helpful Report

Posted 1 year ago

“Only salesperson could find in the store was busy sitting on a piece of furniture texting on his cellphone. Had to interrupt him. The salesperson, Marcus, didn’t engage in small talk, barely made eye contact. Made mistakes in my order including my home address and printed receipt still had a balance showing in full even though I paid in full. Purchased two mattresses. A twin mattress I took home the same day. Waited for over an hour outside the store at the garage bay. Had to go back into the store to inquire what the issue was. Staff did not have a copy of my receipt. Very unorganized. The second mattress I purchased was a queen mattress that I had Leon’s deliver. When the mattress was removed from the plastic covering the mattress was dirty and ripped along the side. I requested a refund from the local store and online but was denied despite after waiting for two weeks for delivering a defective product. Now I am told I have to wait over a month to receive a replacement. Customer service telling you you cannot receive a refund because it is policy and not elaborating on that is not acceptable. Leon’s should take some learnings from Wayfair. They have excellent customer service. Will not be back to purchase anything from Leon’s again. Would not recommend this company. Terrible experience. Should have walked out of the store and left Marcus to text on his phone.”

Helpful Report

Posted 1 year ago

Leons Furniture is rated 2.2 based on 380 reviews