Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.17

2.2 Rating 421 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Refund was a nightmare. Cancelled order before delivery and still they have not processed my $ return, 12 days later. Was told "we have other priorities". Be very cautious and get everything in writing. And follow up.”

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Posted 1 year ago

“Huge space...”

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Posted 1 year ago

“All of the sales associate were very helpful”

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Posted 1 year ago

“Bad customer service. Received a broken oven after waiting 6 weeks and told I will need to wait another 2 months to receive a new one.”

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Posted 1 year ago

“I purchased a 82” tv three years ago it broke down so I called Leon’s as I got the extended warranty. They helped me out gave me phone number of warranty company,so I called them. It took a bit then they sent a credit to Leon’s for the total amount I paid for it. I then ordered a 85” th with full array what a picture. This is the best tv I have ever had,I really like Sony Bravia TVs this is my fifth,one. The salesman Rob C was amazing he answered all my questions about 85 “ tv showed me the full array option,and explained all about the tv to me. I have had 15 heart attacks and is hard for me to understand,but Rob knew his stuff and made me feel good. So many people say not to buy from Leon’s but I have for thirty years and am very happy with this company,they have done me no harm every transaction has been fantastic. I even spoke to the general manager great guy too. Sarnia has a great team of associates and they did not pressure me at all,they were helpful and pleasant. The other thing too I bought the warranty again for this tv now if you do not use the warranty you get store credit for the amount you paid for warranty,this is unbelievable, buy your stuff from Leon’s purchase warranty and you are fully covered. Thank you LEONS.”

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Posted 1 year ago

“Washer had major dents. Asked to return it and now having to wait 2 weeks for a replacement from their warehouse which is 2 hrs drive (too far) from my house. Crappy customer service !!”

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Posted 1 year ago

“Prices get jacked up right before a sale...online rep tried to tell me it was a 15% off promo price that I saw....too bad her math didn't work out on that. Went to a family owned furniture store and got a way better product at a way better price.”

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Posted 1 year ago

“Very happy with William and Julia’s service. 😊”

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Posted 1 year ago

“Horrible Customer service! They never give full details to the customers. We bought leather couches and we have some issues and they are saying we have to pay for it even though we have paid for the warranty!!!”

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Posted 1 year ago

“Leons sells low quality furniture at high prices. Sofa, loveseat and Recliner chair cost me $3500 and after a few months, back support went so soft both my wife and I couldn’t sit on them for more than 15 minutes without getting backpain. Of course.. that was our problem.. not the couches… funny sitting in the higher quality set downstairs (not leons) for 3 hours feels perfectly fine.”

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Posted 1 year ago

“I went in for support as I thought something was missing from my item and was met with compassion, patience and support from Pauline at the desk. She went above and beyond to support me even when I was WRONG. Thank you Pauline, your kindness did not go unnoticed.”

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Posted 1 year ago

“I buy the matress from leçons and the sales help me and is very Nice choice , thanks a lot Slimane for your service and.... Samuel”

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Posted 1 year ago

“I had a terrible customer experience recently with vaughan store. I purchased a sectional sofa and opted for extended protection from Zacura. They assured me that stains could be removed with a wet napkin, but when my sofa got stained, I couldn't remove it. After six months of communication, they sent an unprofessional technician with a heavy-duty machine. Unfortunately, during the cleaning process, he tore the fabric. I raised my concerns with the store, speaking to the store manager and sales manager (I can provide their names if needed), but they seemed more interested in responding than understanding. Despite the visible damage, they were unwilling to acknowledge the issue and insisted that we provide proof. In an attempt to resolve the matter, I met with the store director who promised to investigate and get back to me, but two weeks passed without any communication. It's disappointing to see that the culture at LEONS has changed, and they no longer prioritize customer respect.”

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Posted 1 year ago

“Ordered a bookcase September 2022. Still have not received as of Feb 12, 2023. Will never shop here again.”

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Posted 1 year ago

“Took six months to receive sectional. After one week of it being delivered I called service because frame was lopsided. Three months later they came and took HALF of my couch. Returned it within a week saying nothing was wrong with it...although the delivery men agreed there the frame was slanted. Was told that they would replace half the couch BUT there were no other couches on the planet and they would have to make me one. After six months I called again....they were making the couch BUT there was no more of that material on the planet. One part of the couch was replaced two years later. Of course due to time passing ....the new side was fluffier and brighter in colour than the other side of the sectional. Called, complained, and the service lady said all she could do was come over personally ans restuff my pillows. I said yes please do. She said she would call when her schedule freed up. Never hear from her again and my calls were not returned. Sectional bought in Brockville, service out of kingaton. Brockville store I have no complaints. Kingston service horrid. Absolutely horrid.”

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Posted 1 year ago

“It is the worst after sale care ever. The furniture " tech" is a joke they trick you into signing a release of some sort when they tell you they are issuing a complaint. Was a customer for more than 30 years and not one more dime will be spent in that store . They will not care about you after the sale so buyer beware..”

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Posted 1 year ago

“Purchased a dresser and 2 end tables last Nov during one of their sales. Was supposed to be delivered mid Dec, then first week of Jan then mid Jan. now mid Feb! My husband has been living out of boxes! I have been asked twice now if I want a full refund which tells me they aren’t happy with what they sold them to me for! No I don’t want a refund bc I will never get this deal again ….I want the items you sold me and I paid for 3 months ago!!! I have been a loyal long time Leon’s customer but this will be my very last purchase I make with them!”

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Posted 1 year ago

“If they have the item in stock, they deliver it ok. If they don't, you better cancel the order and take your money back. We ordered a couch and a loveseat on December 6th last year. The couch was in stock, but we found out after a few calls to ask the order status. They intended to deliver them both together when the loveseat would arrive from ... the moon. At our request they shipped the couch. It's now February and for the loveseat we are still waiting. At our last call their representative hung up. We will probably cancel the rest of the order.”

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Posted 1 year ago

“Made a purchase which was to arrive within 2 weeks, arrived more than 1 month later with no communication to us, we had to keep calling and asking for a date. Their customer service and phones are HORRENDOUS! Hang ups, can't transfer calls, no call backs. Purchase of washer and dryer arrived and their is an issue. It's been 4 days of calling and since the delivery and NOBODY is calling us back, always the same excuse, they are busy, with a client, will back and no to no avail do we get a call back. I have a washer and dryer that has been fully paid for sitting here and cannot be used or returned or issued resolved. I will NEVER EVER purchase anything from Leon's and I have been a customer for over 25 years! We have NEVER had such horrible service with ANY product.”

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Posted 1 year ago

“Bad experience??? It's so bad , I purchased 2 sofa's September 2022 from Leon's Hamilton mountain location, with 5 years warranty covered everything as per the sales man, same week of delivery sound comes up when I or anyone set on both of them, called the location ok very quick response sent me the technician he was good, told me the Springs clips not put well , ok fix done , after 3 weeks same sounds again , same loop called them send him again fix done, go back how many times with in couple of months , I called the store to get store credit to buy another sofa's or to replace them, good luck.... mo way After many times fixing my sofa's, now just after the 1st year, the sound again , called the store, sorry it's under extended warranty company warranty not Leon's, ok good luck if you can get anyone answers the phone, Zecora warranty , ok file claim online, guess what your sofa's not covered under Zecora warranty , means , almost $400 went to the trash . No one can help , never I will buy from them again or recommend any one that or buy their extended warranty I will give 0 review for them”

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Posted 1 year ago

Leons Furniture is rated 2.2 based on 421 reviews