Leons Furniture Reviews

"I didn't have a bad experience but today Dec 3 l saw an add for a chair $1699. I purchased that exact same chair about 6 mths ago for $798. Good for me but shame on Leon's \ud83d\udc4e"

"Leon's store in Brampton. Wanted to give less than 1 star, however site has no option for that.\r\nI went in to buy a refrigerator on a day before Black Friday. Entire experience was a horrible and a pathetic customer service.\r\nIssues with Leon's sale:-\r\n1) They made me sign a delivery declaration stating that I am releasing them and their delivery guys of all liabilities in case something goes wrong or damages happen while delivery and the document is vague which can be detrimental to customer's interest. Please see the attached picture of that document.\r\n\r\n2) I paid extra for hauling away old fridge. They did't mention anything about dismantling the old item. Old people, people with no handyman experience should avoid going to this store unless you are ok to hire some appliance technician to dismantle old item before they can haul away. Their website also does not mention about the dismantling part. Their delivery guy came in measured the door, the fridge and advised cannot haul away old fridge as doors are not removed. They took the new one back to store.\r\nAs a result, I had to go back to the store to get a refund. Result, I wasted 2 hours the day of purchase and had to wait for the delivery guy and go back to the store for refund.\r\n\r\n3) No one is ready to take responsibility of the loss to the client. I spoke to their delivery manager \"ABHI\" who simply said you can get a refund and delivery guys cannot haul away as doors are not removed. When I asked why it was not mentioned to me by sales rep at the time of sale or on their website. They said it is there in their site and they expect customers to have some dismantling skills of items. Seriously, expecting clients to dismantle electrical appliances. Disappointing fact is that they did not mention this, due to which I had to waste few hours of my busy time. When I mentioned about posting my experience in social media to see how other customers react, ABHI \"POLITELY\" asked me to leave comments on Google reviews which I am doing now. Wish he recommended few more sites to express my feelings. Though this part is sarcasm, but he did asked me to put a review, showing their careless attitude towards customers experience. They lack empathy and sympathy towards customers, as they think no matter what customers think, once they advertise with some discounts, customers would throng their shop and hence makes no difference to their business.\r\n\r\nSad part, may be that's how it is, I guess. This saga of bad customer service will continue to flourish as long as this attitude continues.....\r\n\r\nOn the whole experience was below average and bottom line not a good brand to shop. If this is the experience with a brand new sale can see how their after sale attitude would be after sale.\r\n\r\nCan't stress enough, please, old people, people lacking handyman experience stay away from these guys unless you are willing to spend some extra bucks on appliance guys to dismantle old items."

"Leon's store in Brampton. Wanted to give less than 1 star, however Google has no option for that.\r\nI went in to buy a refrigerator on a day before Black Friday. Entire experience was a horrible and a pathetic customer service.\r\nIssues with Leon's sale:-\r\n1) They made me sign a delivery declaration stating that I am releasing them and their delivery guys of all liabilities in case something goes wrong or damages happen while delivery and the document is vague which can be detrimental to customer's interest. Please see the attached picture of that document.\r\n\r\n2) I paid extra for hauling away old fridge. They did't mention anything about dismantling the old item. Old people, people with no handyman experience should avoid going to this store unless you are ok to hire some appliance technician to dismantle old item before they can haul away. Their website also does not mention about the dismantling part. Their delivery guy came in measured the door, the fridge and advised cannot haul away old fridge as doors are not removed. They took the new one back to store.\r\nAs a result, I had to go back to the store to get a refund. Result, I wasted 2 hours the day of purchase and had to wait for the delivery guy and go back to the store for refund.\r\n\r\n3) No one is ready to take responsibility of the loss to the client. I spoke to their delivery manager \"ABHI\" who simply said you can get a refund and delivery guys cannot haul away as doors are not removed. When I asked why it was not mentioned to me by sales rep at the time of sale or on their website. They said it is there in their site and they expect customers to have some dismantling skills of items. Seriously, expecting clients to dismantle electrical appliances. Disappointing fact is that they did not mention this, due to which I had to waste few hours of my busy time. When I mentioned about posting my experience in social media to see how other customers react, ABHI \"POLITELY\" asked me to leave comments on Google reviews which I am doing now. Wish he recommended few more sites to express my feelings. Though this part is sarcasm, but he did asked me to put a review, showing their careless attitude towards customers experience. They lack empathy and sympathy towards customers, as they think no matter what customers think, once they advertise with some discounts, customers would throng their shop and hence makes no difference to their business.\r\n\r\nSad part, may be that's how it is, I guess. This saga of bad customer service will continue to flourish as long as this attitude continues.....\r\n\r\nOn the whole experience was below average and bottom line not a good brand to shop. If this is the experience with a brand new sale can see how their after sale attitude would be after sale.\r\n\r\nCan't stress enough, please, old people, people lacking handyman experience stay away from these guys unless you are willing to spend some extra bucks on appliance guys to dismantle old items."

"Bought what was supposed to be a genuine leather sofa.\r\nTurned out while they only list \"genuine leather\" in the specs under material, they actually used leather match on the sides.\r\nThe rupture happened a couple of months after the warranty ended, so Leon's aren't taking any responsibility."

"GO ELSEWHERE... Leon's arrived and the guy walks right in the house on my ceramics with his dirty wet shoes.. That was the beginning of our nightmare..... The then proceed to dump all the dirty boxes in my bedroom 7 very large boxes as it was a Dresser with Mirror (2) Night stands and a Sleigh bed with drawer!!! While bringing the last box up no idea where they though it was a good idea to being a dirty wet strap and trolley with them, when I had informed them this was a brand new 4500 carpet that was in stall less then (2) weeks ago!!!!! The strap left stain marks on my carpet... I was so upset so what did they do but leave... Leon's states on there website we will deliver with ready to assemble... It took us 4 hours to remove all the boxes and packaging that they left behind my garage was full. We have over the last several days made 7 trips to the dump to get rid of the Styrofoam and boxes. Then the wood frame we have to keep in the garage for (2) weeks until the city can come and pick them up. I called Leon's Hamilton Store to complain this was absolutely ridicules that Leon's could damage my carpet leave a complete disaster in my house. I was told to send picture to which I did. I was told Dave from the Burlington Store is the manager and they would send him the Picture and he would call me the next day!!!! OF COUSE NO CALL NO APOLOGY NOTHING..... Go to Ashley Furniture they delivery people are amazing - Shop anywhere but leons!!!!!."

"I went to purchase a couch, loveseat from Leon\u2019s. Immediately I cancelled the loveseat. The delivery guys were to deliver the couch to my apt. They couldn\u2019t deliver & left in the hallway in front of a fire escape. There are two people who live in my apt. My 87 yr old mother & myself. Leon\u2019s Brampton mgr was advised immediately that this couch was used. They were not taking it back. He said the couch is marked as delivered. The couch is used. I have even contacted Leon\u2019s head office & the girl also told me they were not taking the couch back. The couch has a hole in the front, the top and back of the couch fabric is all worn out. The arms are not even. You can see its used. I have never had such a hard time in the past with Leons and this is a disappointment. \r\nThe mgr in Brampton doesn\u2019t care about the consumer and especially head office when the \u201cgirl\u201d didn\u2019t want to hear the explanation.\r\nI did receive a call from the Brampton store that they were coming to pick up the couch & credit me back. This couch had been a burden to our household as it just sits snd takes up space.\r\nNo one can sit on it & no one will. \r\nMy mother is 87 & I\u2019m in my 60\u2019s & \u201cwe\u201d did the damage as per the mgr at the Brampton store.\r\nI would like for him to tell me how the 2 of us made such a mess. \r\nI do not accept this kind of behaviour from Leon\u2019s or their employees. I keep reaching out to hear a good out come, BUT you being a consumer, read previous reviews before buying from Leon\u2019s which I wish I did beforehand. \r\nThis is not finished & I will be NOT accept \u201cdelivered\u201d as an answer. \r\nLook at the pictures & judge for yourself!!!"

"The amazing duo of pedro and martin from leons returned again for another delivery of a new piece of furniture. This time a dryer.\r\nFriendly, organized, prompt, they took out the old one and put in new one in a flash. No complaining, friendly, service. kudos you two!"