Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,645 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not get insurance with lexham, they are a bunch of scammers. I started my policy at the end of October 2022 for £290 monthly with a £421 deposit for a 125cc, i got stopped by police because my bike was not insured a month later, i had to call them for them to sort it out and did not get any money back. About 3 months later my policy had been cancelled because i missed a payment which i ended up paying. After that i started a brand new policy with them as it was the cheapest option for £300 a month with a £400+ deposit, two weeks later i get stopped by police again because i wasn’t insured, this time they just cancelled again without any info or 7 days notice besides a confirmation email saying my insurance had been cancelled. I start my third policy as again they are the cheapest option (2nd best option was asking for £455+ a month) and 1 week later i get an email “cancellation confirmation” , again no warning or 7 days notice. They said they will send me £251.19 back because £120 was for registration fee and the rest was for the cover. If you LXM don’t accept me for the policy then why accept it for a week take the money and then cancel with no info?”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Absolute shocking company, do not use My son had his motorbike stolen so rang to report it, the police recovered it a week later but it had been trashed, I rang to report this also, Lexham said they would send someone out to assess the damage and I would get an email with the details, received a letter in the post saying his claim has been rejected due to the bike not being secure properly. It was parked 10 yards from our front door, he’d been out on it, came home for his tea then was going straight back out. When I took this insurance policy out for him the lady I spoke to never mentioned that we had to have additional security for it, I told her the built in steering lock would be on at all times but that was it, I was told that was fine. Absolutely disgusting, my son is 18, cannot afford another bike, he has since lost his job/apprenticeship due to not being able to get there.”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 1 year ago

“Its horrible costumer service .take more thrm 1 hs to anwer. The lady was very nervous. She no nice at all whit me .my renewal insurance is more expensive them before .i never have claim she dont care to keep costumer whit lexham i understand they not her company she dont care at all. Dear lexham be careful whit this costumer service peaplo you lose many many costumer. Not happy my insurance i nead renewal today i decide cancel because bad costumer service .”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 1 year ago

“Good customer service and good price also”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“It's good company I get satisfied thank you””

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“just cancelled insurance but still have to pay full year insurance minus 1 payment so i cant get no claims this company is nothing more than robbery. never using agian”

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Posted 1 year ago

“Bom demais”

Helpful Report

Posted 1 year ago

Thanks for leaving us such a great review!

Posted 1 year ago

“Beware of losing money when you cancel the policy. Background: I paid £1700 for 125cc bike insurance. When I sold the bike and need to cancel the policy - Lexahm insurance refund was around £127. I felt cheated by Lexham insurance. Do not get attracted to the low prices - you will get trapped. Advise everyone to keep away from Lexham insurance if you can. You will lose your money if you want to cancel the policy. This is my experience - not sure about others and this many positive reviews about this company. Highly suspicious rating - considering my experience with Lexham.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number? Kind regards Lexham Insurance

Posted 1 year ago

“my experience with lexa has been great”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Mrs .Charlene was amazing she totally helped me and I understood everything even if English is not my first language. Absolutely grateful for it! Absolutely reccomended!!”

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Posted 1 year ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 year ago

“I loved the security I have with you, thank you!”

Helpful Report

Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Lexham insurance will do anything to give you the money they owe you. They are incredibly slow and only ever seem to do anything after I called them repeatedly to get things moving along. They then also massively under valued my motorbike and only after setting up a case and threatening with the ombudsman did they then give me a reasonable value.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve feel encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 1 year ago

“Easy, efficient and quick. First time I've tried Lexham Insurance and I was impressed. Did a comparison site search first for motorcycle insurance and they came out as the best value. I had a query I needed an answer to so gave them a call and got straight through, which never normally happens with insurance companies. Maybe luck was on my side. My query was answered so I decided to get a quote from them directly. Spoke with the most friendly and lovely lady called Ruth who took all my details. Could have chatted for ages but I know they are busy. Customer service interactions can often be very monotonous and boring. This was a pleasant experience. Thorough, quick and efficient. Thank you Ruth. Good value for money. All the information was emailed through virtually straight away. The Lexham online portal was easy to access and navigate to find all my documents and also easy to upload my proof of NCD. Overall I was impressed with the service and value and would recommend Lexham Insurance.”

Helpful Report

Posted 1 year ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 year ago

“It's good company I get satisfied thank you”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Really easy to sort my insurance out. Just the standard questions then a price was given that I was happy with. Highly recommended”

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Posted 1 year ago

That's great to hear, thanks for the review!

Posted 1 year ago

“Not that bad”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“very good super recommend for everyone”

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Posted 1 year ago

Thanks for leaving us such a great review!

Posted 1 year ago

“Few steps towards insuring your bike.”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Very good”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 1 year ago

Lexham Insurance is rated 4.3 based on 4,645 reviews