Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay well away from this company. I have just changed addresses mid policy and they charged me £41 for the pleasure. I moved to a house three roads away and my new place has off street lockable parking as opposed to street parking. No discount on the policy was reflected and they refused to wave the “change of address” fee. Read the small print. They know they have you in between a rock and a hard place and frankly will not budge, saying “sorry it’s our policy” When I renew my policy in October it won’t be with this company.”

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Posted 6 years ago

“Cancelled my cover whilst I was away on holiday for no valid reason. Then charged £100 for one month of insurance for my bike which should have cost no more than £50. Stay clear of this company!”

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Posted 6 years ago

“Not good enough. Sending threatening letters, demanding that I provide proof of no claims. The letter states that they have asked me to send it to them but this is an absolute lie as they never have. I feel that this kind of communication sets a bad tone with a new customer and I would need more convincing if I am to remain one for much longer.”

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Posted 6 years ago

“What’s the point in paying insurance on your bike if when it gets stolen you refuse to pay out. Feel completely let down and robbed for the second time!!!”

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Posted 6 years ago

“Unhelpful, abrupt and wouldn't listen to information I was trying to give them. AVOID!!!”

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Posted 6 years ago

“auto renewed a policy when I had told them to cancel”

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Posted 6 years ago

“Think this company is a disgrace when making a claim. 7 weeks on and nothing apart from asking for this that and the other. The Scooter was stolen for godsake. They make you feel like your the criminal everything they want. To top it off they want information but don't contact you. It's only when you contact them they say they need more information. Fully paided insurance and fully paided scooter. Wanting pictures of keys log book drivers licence and codes for driver licence. Wanting to know what other keys where with the scooter keys. Which where no relevant to them. It's disgusting stressing people out when they are meant to be there to make claims easier. When the truth is we have done most the work ringing and sending emails”

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Posted 6 years ago

“You took payment from my account and I didn’t renew insurance”

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Posted 6 years ago

“Wrong information from different operators !”

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Posted 6 years ago

“My bike was brand new. I had it for 3 months. It was trashed by a stupid van driver. I had paid for comprehensive Insurance. I was told my bike was written off. I was offered half the cost. What sort of Insurance is that? How can I not get a new bike? Where is my own bike? Where has the money gone that I have paid? Not to me.”

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Posted 6 years ago

“Rang to change my details following a job change and update my details in the last few weeks of the insurance cover, which cost approx. £220pa. Was advised that the changes would incur a £41 admin fee, even though I went from a Call Centre Management role, to. Call Centre Management role - then advised if I didn’t pay I might not be insured. Going somewhere else after obtaining some competive (and cheaper) quotes. Poor experience, staff don’t ring you back as promised and cheaper elsewhere.”

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Posted 6 years ago

“First of all I cannot access my policy documents because the details you sent do not work...also charging £10 for a paper certificate? ..how can that even be justified? I am sorry I even renewed with you”

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Posted 6 years ago

“Scammers. Bike has been stolen and yet I have to continue to pay another £700 although I am covered for fire and theft. Don't bother with them.”

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Posted 6 years ago

“Hey, can you please change the name from sardo khan To SARDAR KHAN. You have my name printed wrong in your system.”

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Posted 6 years ago

“Avoid at all cost! First time in my life I got charged £111 to cancel policy. Absolutely disgusting!!!”

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Posted 6 years ago

“13 minutes 30 seconds answering never ending questions much of which you had answers to already this is 2017 not 1985...”

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Posted 7 years ago

“Difference between sd&p and sdp&c was an extra 48 pound for my son's insurance which I found to be abit steep to be honest but because he needs it I had no choice but to pay it , why did it need to be so much ..”

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Posted 7 years ago

“Issued a policy and then cancelled it based on my occupation even though I specified everything during the quote process. Because I said I was a courier they presumed I would be using my big bike for that even though I told them I had a scooter for that. They cancelled my insurance purely on assumptions and some statistical data. Discrimination.”

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Posted 7 years ago

“My son missed a payment fpr the month as we had a death in the family explained to the lady she said pay £40.77 we will have you up.and running again after the payment asked when instalment is due to be told oh no just paid the debt no consideration and sympathy what so ever! He now is looking elsewhere..Awfull customer service to..fuming!”

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Posted 7 years ago

“Auto renew payment taken twice and 30% increase in premium without any prior explanation. I’ve now been told that I was undercharged last year. This is what I should have paid. Yeah right!”

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Posted 7 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews