LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 659 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 659 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible warranty and customer service experience. They will do their best to avoid their product warranty liabilities and responsibilities. Do not recommend their products and will cease purchasing LG products altogether. Spent over 10K for my kitchen appliances and regret every bit of it.”

Helpful Report

Posted 3 months ago

“THE PERSON THAT INSTALLED MY LG WASHING MACHINE CREATED A LEAK FROM THE EXISTING CONNECTION. TRIED TO GET HELP. NO ONE SPEAKS OR UNDERSTANDS ENGLISH. THEY NEVER GOT BACK TO ME TO RECTIFY THE ISSUE. HAD TO CALL A PLUMBER AND PAY A LOT OF $$$ TO FIX THE LEAK. I WILL FILE A COMPLAINT BUT DON’T EXPECT MUCH. NEVER BUY DIRECTLY FROM LG!! GO TO PC RICHARDS! THE WORST EXPERIENCE I HAVE EVER HAD REGARDING INSTALLATION AND CUSTOMER SERVICE.”

Helpful Report

Posted 3 months ago

“We live in 2 family house we built brand new. We bought 2 refrigerators a washer and dryer and a stove. We have had problems with everything, find another brand to buy!! The compressor went on the frigate, the ignitor, and the temperature sensor on the stove and the washer had problems also!!! I will never again buy LG anything, beware!!! I can't believe they get good reviews?? We always took great care of our appliances, so it is not due to neglect. I don't know what brand I will buy anymore? Will have to do much more research, cause can't depend on the great reviews LG got!”

Helpful Report

Posted 4 months ago

“Worst customer service ever. Our side by side refrigerator stopped working and it is less than 3 years old. 30 December a repair claim was initiated and the customer service representative neglected to enter the information into the system to generate a repair authorization letter. I follow up on 3 January and was told a repair authorization had again been initiated but after checking with my local repair company they never received a response back from LG. I called again on 4 January and was told that it’s now going to take 3 to 5 business days just to generate the repair authorization to the repair company before parts can even be ordered. $$$ of food disposed of and LG could care less about them dropping the ball on 30 December! I will never buy another LG product again!”

Helpful Report

Posted 4 months ago

“We purchased the brand new 65" OLED TV through Amazon in early December 2024. We opened the box last night and it is defective. We contacted LG as it hadn't been even a month. They said it had been physically damaged. We are now out $1400. and will have to get rid of the TV.”

Helpful Report

Posted 4 months ago

“The person online was impossible to understand. She spoke so fast. I asked her 3 times to slow down. She also wouldn't tell me what was going on. She just kept asking questions. It was incredibly frustrating. She also claimed that we didn't have a protection plan even though I had all the numbers that proved we did have the protection plan. She also claimed I had the price wrong, even though I was looking at the receipt. After 30 minutes of talking to her and giving her information, I asked when she was going to send someone to fix our machine and she explained she still had to approve our claim. That required being put on hold 2 times and more questions, verification of information I had already given her and going over numbers again. It was ridiculous.. After all that, she started talking really fast about what was going to happen next, with a technician and emails and I had to ask her to slow down. I could tell she was reading this but I needed to know what was going to happen and she wouldn't slow down. This entire experience was incredibly upsetting and frustrating.”

Helpful Report

Posted 4 months ago

“Didn't receive order, carrier lost it. Couldn't be bothered to contact me.”

Helpful Report

Posted 4 months ago

“Bought a high end stainless steel fridge/freezer,only to have the compressor changed two times in 10 months after three years of purchase,and I had to pay callout and labour fees. And when I complained about the rust on the door to which l was told it's for my cost ,now three months after the compressor was replaced,the frost free freezer is building ice all over,even on the door. Called it in to be told three months is over,by just 2 week's . Worst customer service and experience ever. Why would I have faith in any LG products or refer the products to family and friends. Help please”

Helpful Report

Posted 4 months ago

“My wife and I recently bought multiple LG appliances based on a salesperson recommendation. Unfortunately, both the refrigerator and washing machine had issues shortly after the warranty. It's just two of us in the home so the items are lightly used. Do not buy LG.”

Helpful Report

Posted 4 months ago

“I have purchased an LG refrigerator two years ago. A few days before Christmas, the fridge started making some noise. Similar to a fan scratching a surface. I found in the LG app that there is a CF error. Which means Cooling Fan error. I opened a ticket with LG support, and they said a service partner will pick up the ticket and contact me to schedule a visit. I waited more than 24 hours and nothing. I contacted LG chat again, and they said they will put a message in the system to the service partner. Still nothing. Christmas day and the fan completely stopped working. The refrigerator stopped working the ice and water dispenser. That was a terrible day to happen this, as I have many friends to come to my house on the Christmas Eve. Next day after Christmas I call again the service partner and they answered the phone. I explained the situation and asked if they have the new fan available to replace. They said yes. A few hours later, the service partner texted me and said they put an order for the fan and the part wasn't available. It was on back order. I got terrified. How could a company like LG don't have a fan available for replacement? I immediately contacted LG chat and said. Cancel this ticket. I will find someone else who could solve my problem faster. The company let me hang dry with something so important like a refrigerator. I got food wasted because the freezer lowered the temp to keep running in a "low-mode". I couldn't get water or ice from the dispenser because it turned off due to the safety mode. The fridge started working much warmer because the fan completely stopped working. My advice is: If you can avoid buying LG products, do it. It is not worth the nightmare if the product breaks, and they don't provide you the support. Even with products like a refrigerator, where you and your family rely on.”

Helpful Report

Posted 4 months ago

“NEVER buy refrigerator Model number LSXS26326S unless you want to clean the front of the refrigerator everyday and then it still doesn't look clean. I have spent a fortune on products to try to clean the front. Nothing works! I wish I had NEVER purchased this product!!!”

Helpful Report

Posted 4 months ago

“Worst products ever and worst service ever I won't not say futher about this because my head is paining by taking this bloody brand name.I recommend that buy Haier or whirlpool products then LG. Never buy LG products”

Helpful Report

Posted 4 months ago

“I purchased a Top Load Washer in 2023. There are multiple issues with my washer for 6th times and had tech guys to fix a few problems on my washer. On New Year eve I ran into another problem this time the softner wont let it drain into the washer. "fuming" If you want to purchase the extended warranty it will cost you $600.00 per year!!!!! For all customers who might want to buy any LG Electronics, DO NOT buy their products, it is not worth in a long run!!!!!!!”

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Posted 4 months ago

“I have a problem with them, ask for a review. Incomplete response. Ask a superior to call me back and I had to do it impossible to transfer it all. Worst service ever”

Helpful Report

Posted 4 months ago

“Very poor management of team and customer service support. Had to continually follow up when they will collect machine which did not transpired in the end causing me to make use of another dealer that gas been approved by LG. Very disappointed about service received”

Helpful Report

Posted 4 months ago

“Customer Service is horrible. I called them like 10 time to see if I can help with my dryer ab washer combo they did same test back and forth and never helped me. Now I have to figure this out because the dryer is not drying properly only dries in the bedding cycle and takes like almost 3 hours to dry. I cleaned the vents 2 and still the same. LG won't give you any help at all. Washer and dryer are also dripping and they don't want to help either”

Helpful Report

Posted 4 months ago

“Is there a way to leave 0 stars? I have called LG 7 times over a 24 DAY period without resolution. I cannot believe they remain in business with horrible service like this. No one resolves anything, no one knows anything. Maybe a class action lawsuit is what they need.”

Helpful Report

Posted 4 months ago

“I would rate 0 stars if possible. This is by far the worst customer service I have ever experienced. Every step of the way, their customer service has been disgusting. I had to make 4 separate appointments and even when they finally sent a repair technician out, it was awful. The first 3 appointments were canceled due to an “incorrect serial number”. I verbally gave the serial number over the phone 3 times, sent a photo of it 5+ times, and verified 5+ times that they have received it and updated it. I was lied to about when the repair was, if they had the correct information, and much more. The customer service reps refused to let me speak with a manager. Only after yelling at the rep was I able to speak with a manager. I was told TWICE that they would have an LG executive call me so I could explain how difficult this has been and both times were complete lies. Scheduling was a nightmare, and appointments were cancelled same day. I have spent hours and hours waiting at my home after taking work off to accommodate their ridiculous 8am-5pm windows, and even more hours on the phone trying to schedule an appointment. This is by far the worst customer service I have ever experienced. I will never purchase another LG product again and will highly advocate everyone I know or will know to avoid LG at all costs. If LG offered me free products for life I would decline. I wish I could do more to spread the word of how awful this experience has been. I would honestly rather crush my hand underneath any other brand of dryer than have to deal with LG’s disgusting customer service again. It is unbelievable how bad of an experience this was. If LG tried to make this experience worse, I’m not sure they would succeed. I despise LG with a passion and sincerely wish the worst for the company.”

Helpful Report

Posted 4 months ago

“ChatGPT Faulty product: My LG microwave stopped working after just four years, even with minimal use.”

Helpful Report

Posted 4 months ago

“0 / ZERO !!!”

Helpful Report

Posted 4 months ago

LG is rated 1.1 based on 659 reviews