“Ordered a jersey and they said it would be delivered by December 1, 2022. I call on December 1 to see where the jersey is and they tell me it's not shipped yet and will be delivered by December 20, 2022. I cancel the order on the phone and wait for a refund. Instead of a refund I keep getting emails saying they're working on shipping the jersey. I contact them again to cancel. Same story keeps recycling with no refund and no confirmation of cancellation. I had to contact my credit card company to dispute it.”
“Received my 2 hats in perfect condition. HOWEVER online I was charged $40 each hat. I received both hats with $25 price tags on them. Will never buy another hat from LIDS”
“I requested a return in November 2021. It’s now April 2022 and no response, totally unacceptable and I will never shop with this company again. Terrible customer service. Would not recommend to anyone. Stay away!!!!”
“Order on December 5 said would receive on the 30 still waiting had to reorder now saying 19th of Jan. They offer nothing in comparison don't know how they still in business.”
“The worst customer service ever!!! Ordered dec 9th ...still waiting for the package 22 days later but dont worry 7 calls to there customer service got me a.... I can sense its coming..still cant beleive they said this wow”
“Ordered a hat on Nov. 28 when it shipped had a delivery date of Dec. 15, their shipper is Landmark and when checking the tracking it had no new update since Dec. 4 just said on it's way. On Dec. 20 still hadn't arrived so I contacted Lids Canada and a representative checked and then without any explanation of where it was jus said their policy was after 3 days of being late it is considered LOST and they were out of stock of the hat I ordered so couldn't re-ship so gave refund. I have being ordering online for years with hundreds of purchases with various companies and have had a few items arrive late or a couple damaged but never have I had one "LOST". This was the first time I had ordered from Lids Canada and it will be the last. Buyer beware.”
“After reading a lot of bad reviews I was worried with the order I had placed, but I have nothing but good to say I placed an order was tòl I would have it Dec 16 my order shipped with in about 2 1/2 days but got my order 5 days before it was even suppose to arrive”
“they have terrible customer service, most of the representatives don't speak proper English. They did not help me with my problem at all resulting in choosing for a refund.”
“I ordered a customized Pittsburgh Steelers glass mug for my father's birthday December 2020. The package arrived on his birthday (approxiamtely 1 week after placing the order online) and we found the circle around the logo was incomplete. I corresponded with a virtual assistant on the Lids website and they apologized and said they will send labels to me to send back free of charge in order to receive a replacement. A day later I received an automated e-mail outlining the criteria in which the company may decline the return; one of them being a customized product. I responded to the e-mail voicing my concern since the product I was planning to send back was customized. I received a response 1-2 days later and they assured me I did not have to worry as they would be sending me the promised product without having to return the product I originally received. 10 days later, I received the promised product in mint condition with the logo and customization completed as requested. Despite the low ratings on this site, I was extremely satisfied with their customer service and really appreciated the time and effort they put into ensuring I received the product as requested, without any additional costs.”
“I ordered 3 items on black Friday with a delivery date of Dec 9th. I received an email a few days later notifying there would be a delay on delivery, but they didn't have a new date. If I choose not to wait I could cancel at anytime. I called to cancel as I didn't know when it would arrive. I was told that in fact I couldn't cancel. I'd have to wait for the delivery and then return the items. So I'm left having to purchase elsewhere and waiting for the items to be shipped so I can ship them right back as a return. I would never order through them again.”
“Ordered item for Christmas, paid the upgraded shipping. I received an email the next week saying they are having inventory issues with the item, if I don’t want to wait I can cancel at anytime. I found the item elsewhere and ordered it. I called the “help desk” 4 hours after receiving the email and they said they don’t have the option to cancel. They can refund shipping, then I have to wait till I get the item, call back and get a shipping label, send it back then get a refund.
The girl on the phone kept repeating her script of what she would do for me, which was the same thing every time. Let me wait and return it. I get the shortage, but don’t send an email and lie about being able to cancel the order at any time. Likely will have to wait now until after Christmas to get my money back... hopefully.”
“My first time ordering from Lids.ca. When I contacted with a question they resolved my issue in a very short amount of time. Received my order and I am quite pleased.”
