Lifestyle & Heritage Co lhco.co.uk Reviews

Name: Lifestyle & Heritage Co lhco.co.uk
Address: 86-90 Paul Street, London
Rating: 4.63

4.6 Rating 599 Reviews

92 %

of reviewers recommend Lifestyle & Heritage Co lhco.co.uk

4.6

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Read Lifestyle & Heritage Co lhco.co.uk Reviews

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Phone:

0203 475 3226

Email:

info@lifestyleheritage.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

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Lifestyle & Heritage Co lhco.co.uk 5 star review on 29th October 2016

GERALDINE MARCELLINO

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery at an excellent price compared to the official brand store”

Helpful Report

Posted 6 years ago

“I initially wrote a review and although I did not keep the purchase I ordered I gave a good rating on the delivery. I am now giving an exceotionally poor review as I have as yet not received a refund for the said item. I have emailed and received numerous automatic responses but seldom anybody rectifying this problem. I note there are others who have encountered the same problem. I finally received a response 2 days ago claiming I havebeen refunded. I responded immediately informing this was not the case after re checking my bank statements. I subsequently Had no reply abd therefore phoned again today , and once again been promised it will be dealt with by a polite lady stating I will receive an email to confirm money is back in my account.”

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Posted 6 years ago

“I ordered my item 2nd March and waited.. and waited. 2 months later after emails apologising, they were expecting delivery any day etc, I’d had enough and asked to cancel my order and requested a refund. I was told to allow 7 days for this. Again I waited and still no refund and so I got in touch again. Imagine my shock at receiving an email which tells me they know I wanted to cancel and get a refund but it’s back in stock so could I reconsider! They have not refunded me on the hopes I would change my mind. Absolutely disgusted with the way this company does business.”

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Posted 6 years ago

Dear Michelle, This is not acceptable, at all. I am struggling to see what has happened here but I will find out immediately. Regards James

Posted 6 years ago

Sorry, I do note it was a pre-order item and the suggestion to reinstate was only made since the order remained pending the arrival of the product.

Posted 6 years ago

“Good products very happy thank you”

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Posted 6 years ago

“They had just the type of moccasin slippers I had been looking for. Had a little trouble with the website, but once sorted, my order was soon dealt with. Roy”

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Posted 6 years ago

“Thank you for resolving the issue. I eventually got refund and was sent a pair of slippers too.”

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Posted 6 years ago

“Update: Recied a call from James who is the owner from my initial email. Lovely guy and very apologetic about my experience. He Has sorted out my order to arrive in time for my mum’s birthday (thanks James!).”

Helpful Report

Posted 6 years ago

“Very quick and efficient”

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Posted 6 years ago

“A bumpy journey but remedial customer service delivered. LHCO initially didn’t process our refund for goods that were not dispatched, but with persistence this eventually got sorted out. As promised for the inconvenience caused a free pair of slippers has been sent to us. We didn’t think that they would arrive, but as promised, they have, and we appreciate the gesture as a recognition of our experience. Thank you.”

Helpful Report

Posted 6 years ago

“Lhco provide an excellent shopping experience from start to finish. Easy to order and very prompt delivery. Goods are of excellent quality. I've shopped 3 times at Lhco and found this an excellent company to do business with. Big thanks to James and Michael for excellent customer service. Well deserved 5 stars.”

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Posted 6 years ago

“The slippers arrived promptly and are very good quality.”

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Posted 6 years ago

“Good price, Quality product. Quick delivery options.”

Helpful Report

Posted 6 years ago

“+ well laid out website and the product is as expected and quite reasonably priced + The PureChat system is excellent and staff are good at handling issues - My 2 to 3 day delivery time was actually 2 weeks after my product was in fact out of stock when on the website it was clearly in stock - I was not informed at all of the stock issue or that my order would be late in arrival - I received no DPD tracking code with my dispatched email so had no idea where my order was in the 5 day wait between shipped and arrived - I sent an email questioning the lateness of my order with no reply - It was said I would receive free Gant socks with my order however did not, where's my socks? A reasonably priced company with, yes, good products. However the customer service is frankly unacceptable for an order of over £250 in which the money is taken first thing. No information when there is an issue and nothing is followed up. If you don't mind blindly trusting a company for a few weeks and like waiting then this company is for you, if not, there are many other disambiguous British lifestyle companies about with similar prices. Overall a good product with terrible customer service, very dependent on the type of person ordering and the type of order but as a business: 4/10”

Helpful Report

Posted 6 years ago

Dear Harry. I was sorry to see this, although thanks for your honest points. I think your first order went off without a hitch? The second order was for a semi-custom flight jacket which became a whole other ball game while we dealt with the factory. As they sent it, they didn't send the socks. I'll ensure they're sent today. Best wishes James

Posted 6 years ago

“Great price and delivered on time.”

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Posted 6 years ago

“Excellent service and fantastic prices what more can you ask for brilliant”

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Posted 6 years ago

“Perfect utem and transaction”

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Posted 6 years ago

“The sweatshirt was the best price in the Internet and arrived next day exactly as described”

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Posted 6 years ago

“Very happy with the service.”

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Posted 6 years ago

“Still waiting for a refund on a returned item that was received back nearly 2 weeks ago”

Helpful Report

Posted 6 years ago

Dear Jill. I was sorry to see this. I think there was confusion since you returned two on different occasions. The matter has now been resolved but I have emailed to make sure, with you. Thanks.

Posted 6 years ago

“Excellent quality product a fair price and arrived on time”

Helpful Report

Posted 6 years ago

Lifestyle & Heritage Co lhco.co.uk is rated 4.6 based on 599 reviews