Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“After reviewing all the bad reviews I thought I might balance things by recounting my experience. I ordered FitBit watch bands two weeks ago and received exactly what I ordered today. My first experience with this company but tracing system was good and product arrived as promised. Brendan, Dublin”

Helpful Report

Posted 4 years ago

“First - They put plastic corners to protect the painting during shipment - that's good. BUT, they cannot be removed from the oil painting without tearing parts of it! This is very amateur. I don't recommend shipping art from them. Second - The shipment and and painting price appear together on the shipment paper - creating a high local payment that can be easily avoided.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. First of all, we apologize for the inconvenience caused by the unqualified packaging. We will take full responsibility of this problem. Please don't be worried. I had conducted new Ticket ID =21695523 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. I will handle your request after your confirmation. Furthermore, I regret to hear that you were charged Tax Fee by your local customs office. But please be noted that we can't change the printed invoice amount. All price you paid need to be indicated on the shipment invoice. Any actions that try to avoid or decrease any import duties may result in customs clearance problems or transportation delays. Sometimes packages are even sent back by the customs agency. Please refer to the following link for information regarding customs duties: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html While I truly value you as our customer, I will still further check if there is any special offer for you. Please keep in touch with us in Ticket 21695523. Thank you for your cooperation.

Posted 4 years ago

“I don't know how good they are because I was trying to see if they were legit because used my brother's card to buy it and I don't want him to get fraud and I don't know how to track a package I also don't have an account so if someone could please help me I'm really happy to see them I've wanted those lights for so long and it's just seemed a little too good to be real but I really need someone to help me It also didn't give me when it would be here.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. We do really want to help you check the order status, but we need to know the correct Order ID firstly. Unfortunately, "3380" is not the correct order id. Our Order ID should be like "39888703" or "201006190039888703", for example. Could you please check it again? Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Absolute rubbish bbbbbb Absolute rubbish I bought a watch it was made from tin do not buy from this company”

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Posted 4 years ago

“I agree total scam . Ordered a dress for very poorly 7Yr old who now won’t get it . Have tried contacting light in the box , just ignored and e mail saying shipped . They have used the Covid virus to scam us all . I demand a refund . I work in law so will be following up on this . Disgusting behaviour”

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Posted 4 years ago

“Light/mini in the box London Ref: 25481040157039034676551 Ordered from Singapore since 4 June 2020 but never arrived。 Hope to get refund of amount S$68.12 asap. Tks Do hope can get a refund if”

Helpful Report

Posted 4 years ago

Dear Customer, We are very sorry that you haven't received your order. We would like to check where the package currently is. Unfortunately we couldn't find a match for the order number you've mentioned . Could you please check and tell us the correct order number, or tracking number of your package? You can also easily contact our customer service from your account. Do not worry, if we suspect that your parcel is lost, then you will be immediately fully refunded. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“I ordered a €180 dress (7869417)) from LightInTheBox which is “still processing”. The dress is advertised as a non-white wedding dress and even says “RED ORGANZA”, as well as the picture. As I checked to see the status of my dress, I noticed they are making the dress in WHITE. I immediately wrote them on the app Customer Service to correct the mistake, but their representative ignored all I wrote, not confirming the color of the dress, nor offering me options to have their mistake corrected. Instead, they blamed me for it and said I have to pay 50% of a dress I have not seen. They obviously have a representative who cannot answer “yes” or “no” questions and has poor English as well as customer service skills. I wish I could share the snapshot of the product here to show their false advertising of it. I wrote several emails to them, but just got “We are deleting this ticket as it is a similar complaint”. Of course I’ll write more emails if the response I get is inadequate!!! Right now, I don’t know if they are correcting the mistake or if the dress was red to begin with. All I know is they are making me pay almost €200 for something I don’t even have or wanted.”

Helpful Report

Posted 4 years ago

Dear Customer, We are truly sorry for all inconveniences caused. I will try my best to help you with this. I've read through our correspondences and saw that you've mistakenly chosen the dress in colour white. Kindly note this dress is available in 9 colours. It is not fair to suggest we falsely advertise the dress, based on your own mistake. You've also ordered a dress with customized measurements, which is the cause why we can't change the colour free of charge. This wouldn't have been any issue, if you contacted us earlier. You've made this order on the 23rd of September, and only raised this issue 8 days later on the 1st of October. By the time you've contacted us the tailor confirmed the dress was for 95% finished. If we would allow to change the colour, then this dress would have to go through the shredder and the tailor would have to start again processing a new dress. For this reason my colleague asked you to pay a 50% restocking fee for changing the colour to red. We have send you an email (ticket 21680932) and we'll try our best to solve this to your full satisfaction! We are looking forward for your reply, LightInTheBox Customer Service Team

Posted 4 years ago

“I bought the worst dress I ever seen. I wanted to custamize. The dress came still far too big the lace look like curtains. I wanted my money back. Contacted customer service the same day I recived dress that I dont like it I sended all the photos etc explain everything.. Still didnt recive replay. Please please dont buy never wedding dress from this webside because you would be not happy at all. I will attach the picture of this horrible dress. Thanks god I have time to buy a new. If I could I would give zero stars.”

LightInTheBox 1 star review on 2nd October 2020

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Posted 4 years ago

“Be very careful I bought sofa covers four of them they had feathers on them they came and the condition of them was not acceptable stitching missing holes in them trying to fight to get my money back was unbelievable I paid £114 for four and then £32 delivery charge which I was not aware of what so ever I told them there was no way I was going to pay to return them at my cost Weeks and weeks went by fighting with them to get a full refund I sent them the pictures of the damage and all they could keep on saying give them to a friend or don’t send back and I can keep them and have a partial refund they went on and on and on offering very low refund In the end I ended up getting £70 Absolutely disgusting I will never do business with this company again and I hope people see my review and understand that this is not a reputable company they will screw you over”

Helpful Report

Posted 4 years ago

Dear Customer, I've reviewed your case and we do apologize for what has happened. I saw that my colleague first suggested a 50% partial refund to keep the sofa covers. This offer was made with best intentions, and didn't exclude the option for a full refund. However to obtain a full refund you will need to return the items back to us. As a response you've made a counter offer and suggested we partially refunded you 70 GBP. You've also told that you was happy with this solution. Therefore we're disconcerted to read in this review, as you are very unhappy with the resolution. We've tried our best to find a reasonable compromise between you and the supplier. If preferred you can still opt for a full refund, but you'll have to send the products back to us. Don't worry we will cover the return shipping fees if you decide to return this. The 32 pound charges that you see are taxes that have been levied by the customs agency of the country you are residing in.ou can find more information on this on the following link: https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0 We have send you an email (ticket 21677249) and we'll try our best to solve this to your full satisfaction! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“If there was a minus star option they would get it. Wrongly labelled goods and no returns policy. Hideous experience”

Helpful Report

Posted 4 years ago

“WATCH OUT!!! This could be a SCAM. I have not received the product I bought from them five month back.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear you did not receive the package. As for your case, please let me explain what happened to your order firstly. We've checked and it shows your package was not delivered successfully on June 1st, due to the unavailability of the consignee. Then the package was held by the Post Office and was awaiting for collection. The Post Office sent you pick-up notification letters via SMS on June 4th and June 11th. And our system also sent you a notification email to suggest you pick up the package before the deadline. Unfortunately, finally the package was not claimed backuntil June 16th. The post office had to return the package to us. Tracking link: https://www.yuntrack.com/Track/Detail/YT2014121266055350 We also feel sorry to hear that you did not receive any notification message/email. We are wondering if you set up your phone and email box, so the message and the email were sent to the spam box. Anyway, I truly value you as our customer and do really want to help you resolve the problem in a quickly manner. So I had conducted new Ticket ID =21662375 in our ticket center and provide new solutions for your case. An email will also be sent to your email box. Please kindly consider it and let me know your decision. Thank you for your cooperation.

Posted 4 years ago

“I ordered and paid for 2 wigs, only 1 was delivered. Reached out to customer service multiple times only to get the same auto response that “has been delivered”. I’m out money for a product I haven’t received.”

Helpful Report

Posted 4 years ago

Good-Day Kristen, We are troubled that you haven't received your complete order. We would like to check where the 2nd wig currently is. Could you please tell me the order number, or the ticket number of previous correspondence? We hope to resolve this quickly for you! LightInTheBox Customer Service Team

Posted 4 years ago

“I ordered some clothes in MAY 2020! and I am still waiting for the delivery....after many months and many useless emails later I was offered a refund of 8 USD from my original 50 USD order - the eshop is a joke and a scam. DON´T BUY ANYTHING THERE!!”

Helpful Report

Posted 4 years ago

Dear Radek, We truly sorry that this order didn't reach you. The logistic department mentioned earlier that the Czech postal services couldn't find your address. We are unsure why, in fact this could be caused by numerous different reasons. Could it be that the name om your mailbox is different, than you've stated in your address details? The package was furthermore available for pick-up from the 18th of August until September the 2nd. You could have received it by checking with your nearest post office. tracking page: https://t.17track.net/en#nums=RV435744022CN&fc=03013 I regret there seems to be a misunderstanding in regard with your refund. Given the circumstances, my colleague suggested a partial refund of 50% order value. No refund of 8$ was processed. you are confusing my colleague his screenshot, which shows how to withdraw storecredits. The example shows a credit of 8$. As we are not entirely certain why this delivery failed, my manager agreed to fully refund you. The refund will be sent to your bank account, which you used to pay for this order. It could take approx 4-10 days before you receive it. We have send you an email (ticket #21641354) including more details concerning your refund. Please don't hesitate to reply back if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 4 years ago

“I order.online all the time and I am part of several groups that help each other with information regarding the quality and customer service of a company and I will inform all of these groups not to buy from lightinthebox. I was the first to try your company in a few if these groups and I have two chances and was extremely disappointed in the quality, the likeness of the items pics to the actually product and the customer service and refund policy is a joke. I can't see why anyone would order from you since there is so much competition that is willing to stand behind their products. I will give as many negative reviews of lightinthebox as possible and hope no one wastes their $ on you. This day and age you have to be willing to be reputable and stand behind what you are selling and lightinthebox is definitely not willing. You make it as hard as possible to return anything and then offer the smallest fraction in return. On my $100+ order they offered me $3 back to my card or $5 rewards to order from them again). I would NEVER order from them again!!! I am not going to give my friends something of such poor quality and ugliness. (That was what lightinthebox told me to do, give the items to friends or family. I don't dislike any of them enough to do that)”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked your case and regret to find that you misunderstood us. Actually our offers were to suggest you keep the items with 30% discount refund or 50% discount rewards. We appreciate your understanding in advance. We are sorry that you did not like these solutions. In this case, I will follow up your case and further investigate that caused your problem. If I confirm our products do with quality issue, I will try to apply for better offer for you. I had conducted new Ticket ID =21635000 in our ticket center for this order. please log in your light in the box account--go " personal center"--"my ticket" to keep in touch with us. Thank you for your cooperation.

Posted 4 years ago

“I have just read all the reviews here and agree with all - this company is a scam thankfully I have only lost $35, due to the product I ordered being the wrong size, I have been emailing these people for around two weeks now and they still have not sent me an address that I can return the item to. I am angry with the arrogance of this company suggesting that I donate the item to charity or resell it as it would cost too much to return to China. They are the most shocking company I have ever dealt with. I can only chalk this up to experience. Never again will I deal with them.”

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Posted 4 years ago

“So during covid,my services provided failed to be on time and a friend of mine introduced me to light in the box and am just in so much appreciating in timely delivery and refunds.And your customer service was enabled to help through the whole process.Gracias”

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Posted 4 years ago

“I ordered items here for my cousin and were delivered in a good condition, and was legit. I am just happy with LightInTheBox. I got value for my cash! It is not easy to get the same anywhere else. I definately recommend this to anyone looking for legitimacy , trustworthiness and an amazing customer service.”

Helpful Report

Posted 4 years ago

“If you are looking for the best shopping site then you are in the right place. Visit for the most convenient customer service, pocket friendly prices. Your items are delivered fast. You will also be pleased by their fast returns and refunds. I safely and comfortably shop here”

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Posted 4 years ago

“I had a great shopping experience with this platform. Also good quality products”

Helpful Report

Posted 4 years ago

“Lightinthebox offered variety of items in their store. I was able to detect the right item I wanted and it was what I received. I really had a great shopping experience with them because my items came at exactly the appropriate moment and nothing was delayed to be precise I hope the admin sees this and also keep up his great works.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews