LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It is one of my favorite stores to buy clothes. I really like the clothes are of good quality, I recommend them”

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Posted 4 years ago

“i'v got real good and happy online shopping experience with this.. good and high customer service. highly recomended and nice service.”

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Posted 4 years ago

“They provides best with original products”

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Posted 4 years ago

“Lightinthebox is an amazing platform that offer one of the best convinence service, lightinthebox is the best I have ever seen and love their genuinely interested in satisfying their customer. I recommend lightinthebox box for everybody”

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Posted 4 years ago

“Công ty làm ăn uy tín”

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Posted 4 years ago

“It is one of my favorite stores to buy clothes. I really like the clothes are of good quality, I recommend them”

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Posted 4 years ago

“what a superb experience with LightInTheBox. faster delivery and unique quality. thanks”

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Posted 4 years ago

“Today, in this modern era, our life is full of technology. It is no wonder that online shopping is growing by leap and bounds year after year. While there may be some negatives of technology, one fact remains intact that technology has made our life simpler. Some two-three decades back, who could think that one can buy anything, anytime without even going out. Who could have thought that sending gifts to a relative or friend at a far distance would be so convenient, just by clicking a button. But despite the high growth of online shopping in recent years, India’s e-commerce industry is still in its nascent stage.”

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Posted 4 years ago

“Wow awesome sarvice and company”

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Posted 4 years ago

“I ordered and received confirmation of payment email as well as order number #40767062. ( expedited delivery ) When I check status , It reads “ order lost empty “ .”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We've double checked and confirm your order is still valid. It is currently in the processing phase and will be shipped out from our warehouse around Nov. 23rd. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. Please don't be worried. We sincerely apologize for the problem as you mentioned. It might be caused by a system bug. We'd like to help you check what caused this bug and then find a way to fix up it. I had conducted new Ticket ID =21955375 in our ticket center to contact you and follow up this problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“These are scammers, they scam buyers all over world, false ads, rubbish products, no return no refund, fake return address, all their 4-5 star rating are fake, read all the reviews before you kiss your money goodbye, avoid these rats at any cost.”

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Posted 4 years ago

Hi, We are not sure why you said our positive reviews are fake. But we promise all our reviews, no matter in which rating, were for real shopping experience on our website. Some customers placed orders on our website, received these orders and wrote positive reviews when they were happy with the orders. We regret to find that you had an unhappy shopping experience. Could you please advise us your Order Number and more details about your request? We will then further investigate your case and then find a proper solution to resolve your problems. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“I ordered a warm-up suit from them, not knowing that it comes from dongguan China. They sent me a woman's suit. When I complained, they told me they would take 30% off the purchase and that remainder I'm the cost would go to my next purchase. They told me to keep the suit and give it to someone here. I told them I would never ever order anything from them again. It's a rip-off! Never ever order anything from them. And like someone else said, they don't even deserve one star.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will re-follow up your case. I checked your previous Return Ticket 21821099 while I get confused. You did not mention you received a women's suit. You only told us the men's suit did not fit and you would like to return it back for a replacement. Since it would be costly to return the order back to us, we suggested you to keep the order with discount and you agreed. If you told us the suit was wrongly shipped, we would not just ask you to keep the order. We would help you investigate the case further and find a more proper solution for your case. Hope you understand it. I had conducted new Ticket ID =21947301 in our ticket center and will help you investigate the case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“The Company LightInTheBox @lightinthebox · Retail Company - does not keep its term and conditions and internal policies. Please, all who purchase on-line be aware that they do not do refund on your order if it is cancelled within 24 hours how it is stated in their Terms and Conditions and their website. I cancelled my order in 10 min after placing it due to a mistake, but it was not possible to either to edit/correct the order nor it was processed by the Company as per what they have provided on the website. They waist my time, so I need now to raise a disput by authorising my Bank to deal with the dispute. Thanks God, I paid with the Credit Card. Be CAREFUL and do not order, try another Company - more reputable.”

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Posted 4 years ago

“A very responsive seller. After I notified them that there were issues with the items I received they offered me some options. I decided to go with a refund after all and they promptly obliged. A seller who stands behind their product and listens to their customers is a seller who understands what it takes to build loyalty.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the order doesn’t meet your satisfaction. I will follow up your case and help you further check what caused the problems. We will take full responsibility of any quality problem. I had conducted new Ticket ID =21947236 in our ticket center to contact you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“They don't even deserve one star. Took over two months, 25 messages and several emails to get a refund for a purchase that I tried to cancel, and even then didn't get 100% back and not all to my credit card. I tried to cancel immediately, which in theory was acceptable in accordance with their policy (as ordered male instead of female item in error) but their system wasn't working so they shipped it anyway. I had to return it (going to the post office etc.) and claim my money back. What a process. Many hours spent trying to right their wrong and many days awaiting a response on a number of occasions. and their system for returns is slow and cumbersome. If it wasn't for my being determined I wouldn't have gotten anywhere. And in the end no real apology or compensation. Never again.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked all your previous tickets and regret to tell that you totally misunderstood what happened. Please let me explain. Please be noted that we did not receive any cancel request for this order before it was shipped. This order was shipped out on Sep 21st. While the first time we were contacted by you was on Sep 30th, via Ticket 21660701. We are afraid that you submitted the cancel request to a wrong place. Please also be advised that our customers need to contact our customer service dept. via Tickets. So if you tried to contact us via other ways, we would not know if you had a problem with your order. We appreciate your understanding in advance. But we still tried our best to help you resolve the problem. As we truly value you a our customer, we handled your case specially and helped you return the product back for a refund at our expense. I do really care about your feeling. So I had conducted new Ticket ID =21947351 to contact you and will try to find another way to make you feel satisfied. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Do NOT use this company , I ordered a iphone cover as per there website only to find when it turned up after 8 days, that it was the wrong one (to Big ) I then requested a replacement but was told that I would not get one unless I sent the old one back and I would have to cover the cost back to china. .they say that they give size details on the web site but like all things you don't see it at all ,they also say that their iphones are a different size in china(which is odd as that is were they are made)..so don't use this company at all you have been warned..”

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Posted 4 years ago

Dear customer, We regret to hear about your problem. But we've checked and find that you ordered wrong model case in this order. Below is your original order details, from which you can also see in your account: 【S80143810000C CaseMe New Retro Leather Magnetic Flip Case For iPhone SE2020 / 11 Pro Max / 11 Pro / 11 / Xs Max / Xs / Xr / X / 8 Plus / 7 Plus / 6 Plus / 8 / 7 / 6 With Wallet Card Slot Stand Cover Color:Black| Compatible Models:iPhone XR|]】 You picked model "iPhone XR", instead of iPhone SE as you need. This was why the case did not fit. We are afraid that you might pick the wrong model by accident. Based on our policy, you may return the phone case back to our Chinese warehouse for a replacement or a full refund. But please be noted the return postage will be at your cost. We are unable to cover shipping fee for the return of non-quality product. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 However, we truly value you as our customer and do really want to help you. Our supervisor had conducted new Ticket ID =21947094 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Read the reviews before buying from this seller, no refund no return, do not waste your money.”

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Posted 4 years ago

Dear customer, We regret to hear that you were unsatsfied with us. As for your case, could you please provide us with your Order Number firstly? Please also let us know more details about your problem. We will further check it and try to find a better solution to help you out. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“They charge you, but you will never receive the product. Don't go near this site if you care about your money.”

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Posted 4 years ago

Dear Customer, Thank you for writing this review and reaching out to us. Firstly we like to offer our sincere apologies for the undelivered package. We are aware it is frustrating to wait a long time for a package that eventually doesn't arrive. The logistic manager checked earlier and found that your order was delayed. As this delay was totally unacceptable we already proceeded with a full refund of your order. details transaction: cybersource ILS -31.96 2020-11-08 07:21:34 withdraw Please check your recent bank statements, as this amount should be received on your bank account. In the meantime we've asked our financial department and by the start of next week we will have more details. We will update you shortly by email (ticket #21921781). In the meantime we hope you enjoy your weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Contacted them as I delivered a parcel to my door and I’m a corner block opposite shops which obviously was stolen and even though I communicated with them I did nothing nothing at all to fix the problem won’t be buying them recommend them to anyone at high-risk”

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Posted 4 years ago

Dear Customer, Thank you for writing this review and reaching out to us. We are astounded to read that our parcel was stolen at your doorstep. This type of situation isn't common and we very pity you that this happened. Please don't worry, we stand behind our customers and will not leave you in the cold. However I need to mention that you didn't contact us and we were unaware of this problem. For any issues you need to log in to your account and from there you can contact our customer service. We invite you to check your mailbox (ticket #21920847) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 4 years ago

“Two sets of outdoor lights arrived quite quickly and were put up in the summer months but not used. One set of lights has now given up after only a few days use. Wrote to ask for a replacement and its only a 30 day window. Will not be buying from them again.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews