Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“Ordered mens jumper 2 weeks ago and have not received it”

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We've checked and regret to tell you that your order will be delayed due to the unexpected high demand of the product. We apologize for the inconvenience caused. We have asked the supplier to prioritize your order. So would you please be kindly waiting for this order a few more days? I will apply for a compensation for you to keep this order. I had conducted new Ticket ID =21884206 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Very bad service not delivering so far for 3 weeks”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened to your order firstly. We received your payment of this order on 2020-10-27. When we started to process your order on the second day, we found the size information of the following products was missing: https://www.lightinthebox.com/en/p/the-triangle-print-dustproof-all-powerful-slipcovers-stretch-sofa-cover-super-soft-fabric-couch-cover-with-one-free-pillow-case_p7981774.html?sku=276_36679|1_20151|282_6294 So we conducted a Ticket 21816223 on 2020-10-28 to ask which size you prefer to take for the above sofa covers. However, we did not receive your reply for such as time, so we were unable to continue with your order. Hope you understand it. While I am happy to find that you replied us with the correct size yesterday. We will start to process the items as you required. Your order is currently in the processing phase and will be shipped out on November 17th. We will try our best to process your order and ship it as soon as possible. Please be kindly waiting for this order a few more days. To reduce your concern, I also had conducted new Ticket ID =21884124 in our ticket center for your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 4 years ago

“Ordered Item on 31.10.20 9 days and waiting, confirmation email picture of item is completely different to the item ordered!?When tracking order it says nothing found! And looking at the other reviews I've been had over too...be very careful ordering from this company.. I feel lucky it's only £45 wasted and not £100's NEVER AGAIN will I order from them!!”

Helpful Report

Posted 4 years ago

“Thank you for getting back to me and sorting out my situation.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. Please be kindly advised that all our products require processing times before shipment. Before your order is shipped off, we have to take a certain time to process your order and put all your items through its strict quality control tests. This was why your order could not be shipped as soon as it was placed. As for your case, I had conducted new Ticket ID =21880215 in our ticket center and will help you check the current order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“It took 14 days for pkg to arrive, too late, they DO NOT take returns !!! I have never dealt with a company that does not accept returns. BEWARE $75 with unopened costume”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check what caused your problem? We will try to find a proper solution to help you fix up the problem. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Terrible company. My order didn't arrive and they've been no help trying to track it or refund me. There customer service representatives are rude and unhelpful. Do not order anything from them!”

Helpful Report

Posted 4 years ago

“AVIOD - TERRIBLE CUSTOMER SERVICE - they ship the wrong size shirt and then contrary to what their own website says (READ their own return policy), they say you must submit all kinds of photos and then you have to pay for the return shipping, which is the OPPOSITE what their own website says WHEN the problem is that the WRONG SIZE WAS SHIPPED.”

Helpful Report

Posted 4 years ago

Hello Dennis, Thank you for writing this review and reaching out to us. We took note that 1 of the shirts was delivered in the wrong size. We are very sorry for the inconveniences this may have caused. Usually if there are problems customers will send us photos to proof their claims are correct. This allows us to process a refund without the items having to be send back. Sizing issues are in general preventable, as all our clothing is sold with a detailed size chart. It's was therefore perfectly logic we asked for photos so we could confirm the measurements of your shirt are different compared to those indicated on our size chart. As we didn't receive your photos we were unable to judge your case. We believe that you did check our size chart but the shirt size you received are incorrect. Therefore we have begun to process the full refund, you don't need to return it back. We invite you to check your mailbox (ticket #21876113) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 4 years ago

“AVIOD - TERRIBLE CUSTOMER SERVICE - they ship the wrong size shirt and then contrary to what their own website says (READ their own return policy), they say you must submit all kinds of photos and then you have to pay for the return shipping, which is the OPPOSITE what their own website says WHEN the problem is that the WRONG SIZE WAS SHIPPED.”

Helpful Report

Posted 4 years ago

Hello Dennis, Thank you for writing this review and reaching out to us. We took note that 1 of the shirts was delivered in the wrong size. We are very sorry for the inconveniences this may have caused. Usually if there are problems customers will send us photos to proof their claims are correct. This allows us to process a refund without the items having to be send back. Sizing issues are in general preventable, as all our clothing is sold with a detailed size chart. It's was therefore perfectly logic we asked for photos so we could confirm the measurements of your shirt are different compared to those indicated on our size chart. As we didn't receive your photos we were unable to judge your case. We believe that you did check our size chart but the shirt size you received are incorrect. Therefore we have begun to process the full refund, you don't need to return it back. We invite you to check your mailbox (ticket #21876113) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service TeamHello Dennis, Thank you for writing this review and reaching out to us. We took note that 1 of the shirts was delivered in the wrong size. We are very sorry for the inconveniences this may have caused. Usually if there are problems customers will send us photos to proof their claims are correct. This allows us to process a refund without the items having to be send back. Sizing issues are in general preventable, as all our clothing is sold with a detailed size chart. It's was therefore perfectly logic we asked for photos so we could confirm the measurements of your shirt are different compared to those indicated on our size chart. As we didn't receive your photos we were unable to judge your case. We believe that you did check our size chart but the shirt size you received are incorrect. Therefore we have begun to process the full refund, you don't need to return it back. We invite you to check your mailbox (ticket #21876113) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 4 years ago

“I ordered an item last Oct 24, 2020 und turns out i cannot find my order and cannot track my order! amount was already paid. I have not yet receive the item and cannot track it because my order was not in my account.”

Helpful Report

Posted 4 years ago

Dear Customer, We are very sorry that you haven't received your order and would like to check where the package currently is. The order number you've added (5232277379404406) doesn't correspond to 1 of our order numbers. Can you give us a valid order number, or the tracking number of your package? You can also easily contact our customer service from your account.Please ensure that you are logged into the correct account to check order. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

“Charged an extra £21.32 from DHL for VAT and extra charges. I purchased a play tent, I was happy with the price on screen and saw nothing to imply there would be extra charges in addition to this. Nor did it mention it was being shipped from China. Once the parcel arrived I received an invoice from DHL wanting to charge me an extra £21.32 on top of the £35 I'd already paid. This is very expensive for an item that wasn't even very good quality. The play tent came in a zip up bag and the bag had come away at the seams from the zip, so was half open. I went to check the item on their website today and it no longer exists, also you can't access any of the items on their site to read the descriptions. The only plus side is no one can buy anything from them at the moment so hopefully save others from being ripped off.”

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Posted 4 years ago

“Still waiting for an order that was placed 12 days ago, which had guaranteed delivery 5-9 days. My order confirmation is not for the item I ordered and customer service is not responding. I wish I had read these reviews before placing my order. And no, I am not fooled by the many positive reviews written in poor english with dreadful grammar and atrocious spelling. Dont waste your money people.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for having reviewed our website. Please don't worry, the parcel will arrive anytime in Australia. Kindly note your parcel is still within the promised deadline. Please be aware all our products posses of a processing time, before we can send the parcel. For your item we find it has a processing time between 1-4 business days. The parcel was send on the 31st of October and for this order you've chosen the 'EconomyExpress' shipping method. We promised delivery 5-8 business days, which means delivery will be made the latest by the 11th of November. Tracking Information: https://www.aramex.com.au/tools/track?l=BN5106643292 You can easily contact us by login in to your account (rwithford@hotmail.com). We have a customer service that will always try their absolute best help! For this order we have made contact with you by email (ticket #21876959). Please feel free to respond if you have any questions or doubts. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Ordered a set of lights. No invoice and they took the money from my account. Now it's stating on their website that I don't have an account with them so I can't even contact customer service for a refund. Absolute scam website.”

Helpful Report

Posted 4 years ago

Dear Naomi Breslin, Thank you for writing this review and reaching out to us. First of all please dont' worry, we've found your order and the lights were send out this morning! Your account was created using a phone number. Please login using that phone number and you will find your order #40487468. You will also find it is not hard to contact our customer service once logged in on our webiste. For this order the 'economyexpress' shipping method was chosen, with a promised delivery between 7-13 business days. You can except to receive this package by 25/November the latest Tracking Information: https://www.yuntrack.com/Track/Detail/YT2031121266067693 We have send you an email (ticket #21871453) with further details. If you have any questions or comments then we'd like to hear from you. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Would not refund my money.”

Helpful Report

Posted 4 years ago

Dear Kim Hines, Thank you for having taken the time to write this review. I will be happy to take over your case and help you returning the dress. There are 1000 different scenarios where we would immediately refund our customers. However your case isn't 1 of those, as you've received the dress in good condition and it falls under a special policy. Please check your mailbox, we've send you an email (ticket #21871375) with several different options to handle this problem. Reply this email to let us know how you wish this to be resolved. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Terrible overpriced products with very poor quality and horrible delivery time . When you order something its wriiten 8-16 days and when you ask them where is your product after 45 days , they respond you may wait 90 days cause you have chosen postal service . I ordered a jacket and its soo bad painted like some 5 years old made that in children garden. DONT BUY ANYTHING . IT WONT LOOK LIKE ON THE PICTURES !!!”

Helpful Report

Posted 4 years ago

Hello Andrean, We sincerely apologize for the late delivery and regret to read that the items were unsatisfactory. We are aware isn't a good experience having to to wait a long time for an order to arrive, and to finally be disappointed with the quality of the items. We will try our best to assist you with obtaining a refund. Would you pleas provide photos of the jacket ? We will check with supplier and take full responsibility if any issues can be confirmed. We have send you an email (ticket #21870295) to resolve this and are awaiting your confirmation. Please don't worry, we are confident we can solve this problem! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Complete con from China. They’ve tried to give themselves 5 stars. Laughable. Took my money but they don’t have any trace of purchase. Lost money”

Helpful Report

Posted 4 years ago

“Zero stars if possible. I ordered a fidget toy from them previously, and it took so long to be delivered I forgot I purchased it. Upon arrival and opening the padded envelope, the paper and plastic packaging was somehow torn and dirty. The item itself was a bit scuffed but functional so I let it go. Last month, I ordered a dress for my sister's graduation. After submitting a friendly enquiry for a status update as I couldn't see it in my lightinthebox account, I was told the order doesn't exist. I'm thankful I put it through PayPal as it was in the triple digits USD. The customer service is ridiculous, they send stock messages that don't even address what you're saying. I've seriously had to restrain myself from using more colourful language. I had my ticket closed even after sending screenshots of all payments and confirmations, no acknowledgement of the order. It's such a great way to make money I guess, just straight up scamming people. I should've read other reviews first, not worth dealing with this lot. They must also spend some of that scammed money on employing bots to write grammatically problematic but positive reviews!!”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Dress Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“LED bulbs were faulty. Refund refused because they had been used, despite there being know way of knowing this without using them. Scandalous. AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. As for your case, I will apply for the full refund GBP 11.05 for you as compensation. And to save your time and energy, there’s no need for you to ship the 2 unqualified bulbs back. You may also use the rest 3 bulbs and we hope they will work properly. I also realized the previous representative did not offer you enough support. He is a new member of our customer service team. I will instruct him and help him to improve his customer service skills. We will try to avoid the same problem happens again. We do really hope that you can still trust us and give us another chance to serve you. I also had conducted new Ticket ID =21841041 in our ticket center and provide you Refund Details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Hi please dont order anything from this site i have just wasted £57 pound on tracksuits which was for xmas present had no end of trouble trying to get them sent back to be told i hadnt ordered from them until i told them to sort it they then got back to me to tell me i can send them back but would cost to much an offered me 30 percent money back so had to except that only to now find out it is 14 pound in rewards on their website which you can only use if you spend over £29 what a con so pls dont waste your time”

Helpful Report

Posted 4 years ago

Dear customer, We apologize to hear about your problem. Could you please provide us with your Order Number, so we can further check your case? We will then try to find a better solution for your case. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“I never got my order. It was guaranteed 4-7 business days. We passed 10 now. No reply!! I paid a lot of money for shipping. I can’t even communicate with anyone. Will not recommend to anyone. Karma will get you back!”

Helpful Report

Posted 4 years ago

Dear Customer, We are very sorry that you haven't received your order. We would like to check where the package currently is. Could you please tell me the order number, or tracking number of your package? You can also contact us from the website. Please login first and you will find several option how to contact us. We will reply you within 24 hours if your ticket was submitted successfully. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

“God awful experience, do not purchase from these people, and I will not purchase from them again. First my package took forever, their app is a mess of tabs and is so confusing. When my package finally got here it was two sizes too small. And when requesting a return, I was refused since the clothing was considered cosplay. Now I'm out $70 dollar, don't download this app and don't use its services.”

Helpful Report

Posted 4 years ago

Hello Jacob, We are sorry for the troubles you've encountered with this order and would like to help you solving this . Can you please tell us your order number? Usually we don't accept items back belonging to the category cosplay. However given this is probably your first order, we will grant you the exception and accept your order as per regular policy. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews