LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Most excellent purchase”

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Posted 2 years ago

“I have been very satisfied with what I have bought from Light in the Box so far. Clothes, a smart watch and earings. I hope to find something else that I like as well .”

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Posted 2 years ago

“Good prices. Quick delivery. Good customer service when there was a problem with one of the items. Will definitely use again.”

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Posted 2 years ago

“Fantastic price, good quality, fits like a glove. Thank you”

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Posted 2 years ago

“Great selection of products with even greater prices”

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Posted 2 years ago

“The items I was pleased with were good but the 2 others were not the size as advertised even when measured The delivery was not particularly good as I would have liked the goods earlier I hope that my next order which is already in will be delivered quicker I will continue to use the company as they have some sifferent clothes”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822529, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Waited a long time for the Delivery around 5 weeks, very disappointed with the products not like the photos , then I spoke to customer service who made it impossible for me to return the goods !”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810994, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Please, please someone stop this company from reducing people to tears and losing their money. I wrongly thought it could not go so horribly wrong. Quality is dreadful, sizing absurd, pictures completely different - it is wrong on so many levels !!! ……Stop this company from stealing from the vulnerable … the returns policy does not exist and I will be contacting the Daily Mail to stop them advertising their products - lost all my confidence 😡”

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Posted 2 years ago

“Clothes were way to small fabrics looked like a photocopy of material Awful service”

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Posted 2 years ago

“The plus sizes are a joke. If you are going to sale to American women, do so research on our sizes.”

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Posted 2 years ago

“I ordered a dress for a wedding, but I received it too late. I would keep it except that the material is very cheap. I am trying to return it, but I do not have high hopes. Luckily, I only ordered one item so I am not out too much money. DO NOT ORDER FROM THIS COMPANY.”

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Posted 2 years ago

“Horrible - Advertised one item, sent me different item.”

LightInTheBox 1 star review on 2nd May 2022

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Posted 2 years ago

“Firstly I have to say that I received perfect customer service from Lightinthebox. The lady who helped me when my ordered item was out of stock could not have been nicer or more accommodating. The refund for the unavailable item was made very quickly, without my having to ask, and included the postage costs. Sadly when the shirt I'd ordered arrived it was absolutely nothing like the one in the photo. I had ordered what looked like a cheesecloth hippy/beach bum shirt, a simple item, which had it been anything like the photo would have been excellent. Unfortunately their photography is very clever and I would hazard a guess that NOTHING they sell is similar to that photographed because you will notice in every picture of a printed material item the pattern has been photo-shopped on so it looks vibrant and the material looks starched and crispy. It is not like this in reality, and despite their excellent customer service the product was a huge disappointment. If you intend to use them, be assured you will be disappointed, so do not build up your hopes. My £22 item was just two bits of bedsheet material stitched together, nothing remotely like the great-looking cheesecloth beach item in the photo. I'm really sad as had hoped to order £hundreds worth of stuff from them. The cleverly altered photos make their products look fabulous, but reality is a serious disappointment.”

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Posted 2 years ago

“Beware. I don’t believe their positive reviews. I was informed by the delivery company that I owed £100 customs. I wouldn’t pay it. I now have no dresses and no refund.”

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Posted 2 years ago

“I would give them a zero rating if I could. I ordered two boys suits from here. I was weary as you never know when you order online. But I was desperate as I could not find something local. They were to be matching suits in black. When the order went through I saw the date of delivery was longer then I anticipated and I also got cold feet. The website said they would cancel your order if you did it during the processing phase. I cancelled the order immediately but they responded and refused to cancel it as they said it would arrive in time. But when it did get here, the packaging was awful, and one of the suits was blue. I requested a refund if I return it but they refuse to cover all the costs. I understand their website says they will not pay for shipping costs, but this was there error and I requested it to be canceled in the first place. The suits were also very cheap looking. Please don’t wast your money here. I have also read other reviews where once the item is returned they don’t refund you.”

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Posted 2 years ago

“I ordered 18 items totaling $305.84 on March 29th after paying expedited shipping charge of $71.30 I received my order on April 25th and immediately started the return process for 8 items because some are so different from the pictures and the quality is just horrible. When I try to process returns, I was only able select one item at a time and when I tried to select another item to return it does not allow me to do it under same order number. I received an email that this company want me to accept 15% of what I paid? My God I just opened the boxes and I replied to the email I reject the offer and want instruction how to return but still no response. When I tried to process again I am receiving email stating "We are contacting you to inform you that our records show that there is another ticket in our system, we are deleting this ticket and move forward using the other ticket." When I tried to enter the ticket number, I am getting "this ticket is now closed". This company is so deceptive and fraudulent business practices. The items I received look noting like the photos on their website. I need my money back in the amount of $107.46. Pair of earrings that I ordered came in a plastic bag and only part of 1 earring was in the bag. This company has not contacted me about the refund request and I guess I will never my money back. Lesson learn is never to order anything from China and never ever buy from this " light in the box".”

LightInTheBox 1 star review on 1st May 2022

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Posted 2 years ago

“Never ever buy from this light in the box I was appalled at quality+ didn't look like what was advertised completely different colour i actually had to give to charity should have taken picture but didn't even want to look at it disgusted by it. DONT BUY thats all”

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Posted 2 years ago

“Terrible dont order 👎👎👎”

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Posted 2 years ago

“I went on this site as it said United Kingdom. After I placed my order I soon found out it is based in China and I know for a fact I won't get a refund or be able to cancel my order as they have taken my money but not sent me any notification”

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Posted 2 years ago

“Ordered 2 pairs of trousers and 2 tops. Wanted X large and they're probably a size 14! The material is thin and very tatty. Unable to get a refund without paying more money so they'll be going to the charity shop. I will never buy from them again.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews