LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,113 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“People i were going thru wigs site saw this one wig thought i would order bad misstake a scam no way to get in toucn E mail on site is wrong no way to get in contact but they took my money”

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Posted 4 years ago

“Worst company do not use”

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Posted 4 years ago

“Do not believe anything on their website. The processing time inaccurate as is their shipping times. A month and a half after the promised shipping date and still no package so I tried to cancel it and they refused even though they had 100% guarantee. All of my customer service emails to them were returned with an auto generated message saying resolve. I finally had to put a dispute through with PayPal and ended up getting my money back. But if I have used a credit card I probably would’ve been screwed. I ended up ordering almost the same items on Amazon. Had them within 2 weeks from the order date.”

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Posted 4 years ago

“Terrible quality straight out of China, took ages to arrive and they bombard you with emails, really not worth bothering with. impossible to get hold of.”

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Posted 4 years ago

“I placed an order November 6,2019 package arrived February 21, 2020. Customer service NULL & VOID. Items arrived poor quality.”

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Posted 4 years ago

“They took payment and never sent me a confirmation receipt, did not receive my purchase ever. Can’t get in touch with them whatsoever, scam artists!! Don’t buy from here.”

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Posted 4 years ago

“High shipping cost, close to 32% of cost of product for expedited shipping and still takes close to 45 days”

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Posted 4 years ago

“They lie about shipping. I paid more for "priority line" that supposed to be 5-10 days to receive my package. When they finally shipped it, I realized the item comes from China... in normal case unless you pay at least $20 for shipping, it takes at least 3 weeks for an item to be delivered. I paid about $5 and it said I'll receive it in 5-10 days. They are clearly lying about these things. On the top of that when I opened a ticket to ask why it takes a week to progress the money received from PayPal, they just deleted the ticket without ever answering it. Don't buy anything from here!”

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Posted 4 years ago

“I ordered human hair on 10 of April which was a 3-5 days delivery but up to present(May 3 2020)I have not received my item yet.This is not fair I think they should be brought to justice for taking people hard earn money.Lightin the box,the God I serve will judge you.”

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Posted 4 years ago

“Shipping is a nightmare. Advertisement stated 3-5 business days. Actual time if its even delivered 30-40 days. Customer service is a joke. Don't expect anything on their homepage.”

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Posted 4 years ago

“Absolue scam. Product not received.”

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Posted 4 years ago

“My sincere advice : Never never never buy from this company. They took my money. They said the medical item was shipped Never arrived They do not answer my emails CONCLUSION: ordinary thieves They should be put in jail”

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Posted 4 years ago

“RIP OFF - if you get charged duties - they won't pay. Which brings the price of the items so high it makes NO sense shopping here. And they also take their sweet time shipping. BUY OFF AMAZON - same products for cheaper.”

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Posted 4 years ago

“We ordered some tension bands and they snapped on the first use. The quality is shocking, do not bother ordering this product, a waste of money”

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Posted 4 years ago

“They took me money no way of getting it back no way of contacting them in lock down was a birthday present for my son very disappointed”

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Posted 4 years ago

“I have had a refund sent to my credits. I have tried to withdrawal my credits and it either reads $131 through the link you sent me through customer service response on the ticket. It doesn't even give me a option to withdraw. So I search on another link and it says I have $0. Wth is going on. You lie and send a link that is a run around? It seems like I'm getting scamed”

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Posted 4 years ago

“I cancel a order and the funds were put on your sight as credit. When checking my credit and balance I see no option to withdraw. In fact there are no options even on the page. That's not the end. I cannot even locate the button to check my credits easily. Its a round about bs problem and I want my money deposited back to my account. Maybe call and do it via walk thru. Also you guys send me messages with the link and it takes to same place where there are no options! It would be greatly appreciated. Its been a week almost 2 dealing with this mess. Thanks!”

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Posted 4 years ago

“Took over a month to get two pairs of yoga pants.....very thin.....low c quality.....”

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Posted 4 years ago

“I had ordered several items using LightInTheBox and paid for expedited shipping. However, as it seems, all orders are coming form China and there is no possibility to get shipping within 2 to 5 days as advertised. After being double charged due to the webpage not responding properly, I got my money back. Not all of it at first and I had to contact them again to transfer the missing funds, which they claimed was because of a system glitch. Then I waited patiently for two months to get my stuff. No luck! So I contacted them again saying that if the goods aren't shipped within the next day I would have to cancel my order. AT my next check on my order-progress it said shipped. The day after that it was returned to the sender claiming that there were missing documents. So I informed LightInTheBox and they assured me it would be taken care of if the goods did not arrive within 10 days. Guess what, they didn't arrive. From there on every additional contact attempt was ignored by LightInTheBox. To my that seems highly fraudulent. There is a reason that they "shipped" it was that one cannot cancel the moment it is shipped and a return has to be issued. I will never order from them again and I would urge (and I am frustrated just mentioning this) go to Amazon or EBay to get stuff. LightInTheBox cannot keep their promises; and I have spent money that I have now to fight for in order to get it back. I informed Visa about probable fraud.”

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Posted 4 years ago

“Don’t ever order from them, they take your money but never ship the item. WORST COMPANY ON INTERNET!!!”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,113 reviews