LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Is a great platform, i have a great shopping experience with them, they are fast when delivering and also reliable. I love them”

Helpful Report

Posted 4 years ago

“If you are going to doing any shopping. If you need a customer service that surpasses your expectations and makes you feel human again. I recommend you get "Light In The Box".”

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Posted 4 years ago

“I can't believe online shoping service i think that they will cheat with me..but this site breaking my mistake..yesterday i was buying a product. Their product quality is good than other market. I give them my delivery point at the right time they serve Their product in timely. I am so impressed when i got my price thanks the authority for their good service”

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Posted 4 years ago

“Everyone like shopping. I am also everyone like that.lol. I am so happy right now. Cause I love shopping. I say all member, happy shopping at happy moment. Thank you.”

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Posted 4 years ago

“Wow.!! Nice Performance Thank all LightInTheBox”

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Posted 4 years ago

“This app is one of my favorite apps. Actually, I love every service they provide. first of all, everyone should know their delivery time was very much perfect. and the price of all products is almost cheap and they provide a nice quality product. at last, I wanna say that everyone should try their product”

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Posted 4 years ago

“Everyone like shopping. I am also like that. I say all people, happy shopping. Thank you all member.”

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Posted 4 years ago

“Nice performance.. Thank all LightInTheBox”

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Posted 4 years ago

“This app is wonderful! I have been using this app for a while and Puchaised so many products from there.The product were qualityful and they delivered on time.I am very happy and pleased with their service.I would definitely recommand this.Morever,I will give this app a very good high-rating!! cheers.”

Helpful Report

Posted 4 years ago

“First time i used online things i was afraid cos it's risk, alot of my friend scammed online though i gamble to try LightInTheBox i tried but problem occur what make me interested on LightInTheBox is they refunded my money then after the problem was solved i used their service again and it delivered in the exact given time i really enjoyed this service and i like their customer Care too cos they're doing all the best they could to help you and solve your problem thank you once again, feel free to use LightInTheBox service you'll also refer your family and friends”

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Posted 4 years ago

“If I’ll talk about me personal experience then all the products I bought online were dope. but I’ll recommend you to be aware of fraud website. You can choose a trusted website for your shopping. If I talk about me then I can say I like online shopping more then to just go to the market.”

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Posted 4 years ago

“Skeptical at first but I wanted that cute butterfly shirt! Im a 12, but bigger in the chest 40D, soooo I ordered a 3X, XXXL. I was ready to be disappointed but IM SO HAPPY IT FITS LIKE I WANTED IT TO. NOT TOO BIG BUT NOT TIGHT! I WILL BE A RETURN CUSTOMER! Thank you!”

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Posted 4 years ago

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Posted 4 years ago

“Bad customer service. Practically non existing! No item, no refund, no updates on parcel arrival time. Avoid at all cost! You will only loose money and won't get what you want. Good reviews are put everywhere by its own workers!! It's a fact and quite transparent over the Internet. You have bad reviews from real people updated at different times and dates... On the other hand you have all the good reviews written at the same time, date, even formulated the same way 🤦‍♀️. You can easily see these good comments are fake. I watched it for over four days and all I seen is: as soon as bad reviews arrive they will try to block them by adding fewer new good ones to hide the facts. It's a scam people. Don't waste your time and money.”

Helpful Report

Posted 4 years ago

“I ordered a sofa cover which didn't fit my sofa. So I asked them how can I send it back. They offered to return me 20% of the purchase price. The cost was quite high, around 80 euros, so I said no, I'd like to send it back and be reimbursed fully. They wrote me ok, please package it in the original package, purchase the cheapest tracking number and send it back to China! Ok, I couldn't package it in the plastic bag it arrived in as there was no ability to reuse it, so I used my own plastic bag, but at the post they demanded that I buy the cardboard box, they didn't accept it otherwise. The cost of the post services grew up with it, as the parcels in the cardboard boxes cost more, so I paid around 30 euros only for the postage. In 1,5 months(!) I received an email from lightinthebox, saying, that they couldn't return the money back as the product smells and has been used! I was insisting that I didn't use it and it didn't have any bad smell, but they clearly told me that they can't sell it again and that's why wouldn't return me any money. Then I wrote that I would write a bad review about them. This motivated them to offer me 1/2 price voucher for the next order on their website. I said no way I would order anything on your website again. Then they offered me 1/2 back on my credit card and 1/2 as a voucher. I said no, they said it's the last offer, we are sorry. I didn't see any money up until now, it's been a week. So my loss is 80 eur for the sofa cover + 10 eur shipping to Austria + 30 eur for the postage = 120 eur total. Hopefully I'll get 40 eur back on my card.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We've checked with our quality test department and they said that your returned products had been used by someone before. Based on our policy, we are unable to process any refund for the used products. But after reading your review, I'd like to trust that you returned the products in a clean condition. I think your products might be polluted during the return progress. As I truly value you as our customer and do really want to make you feel satisfied, I applied for a Special offer for you: I will return 100% original order price you paid for this order back to your Card account specially. If you agree, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via new Ticket ID=21802763. Thank you for your cooperation.

Posted 4 years ago

“It would cost an arm and a leg to return something to China much more than I paid for it. I will never order from them again!”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number? We will further check your case and try to find a better solution for you. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Buyer Beware! I purchased a sleeping bag which was advertised on their site as "White Duck Down". The product that arrived was 100% polyester with polyester hollow fiber filling. I attempted multiple times to get a return and refund processed. I provided pictures and detail about the incorrect advertising 8 times. Each time customer service contacted me back, they asked for info which I had already provided. It was a very frustrating experience but I finally did get a refund after writing several bad reviews on multiple sites and requesting a charge back from PayPal. The company asked that I change my reviews to reflect a 3star rating if they refunded me. I am happy to update my review to reflect that I received a refund, but they do not deserve a 3star rating. They make returns extremely difficult. Frankly it is horrible. I still will never do business with this company again.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =21798532 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 4 years ago

“Absolutely the worst! Do not use this company! I paid an extra $35.00 to have my dress expedited for a party. I ordered it on a Saturday and 6 days later it still hasn't arrived and I don't have a costume for our party. The worst part is, you cant call anyone to talk about it. DO NOT USE THIS COMPANY FOR ANYTHING! You will be so disappointed!!!”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“They have No customer service, and you cant speak directly to customer service or anyone else. They are a crappy overseas company that takes your money and doesn’t deliver. If you do get lucky to receive your order it will be Months ( i.e over 60 days). Stay away from this company.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for any inconvenience. Could you please advise us with your Order Number and more details about your problem, so we can further check your problem? All customers can log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Had a few problems at first, but the supervisor was quick to resolve the problem, it has all been dealt with now, so I'm a happy customer.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. I had conducted new Ticket ID =21799396 in our ticket center and will help you investigate the case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews