LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Albert Order sheepskin jacket from this company not understanding that the item is from China it took 7 weeks to arrive and was total trash. Was lead to return it and paid £23.50 to return and got nothing back from this company. Its a rip off.”

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Posted 3 years ago

“Ordered lingerie, when it arrived it already had 2 holes in seams. The quality was garbage and nothing like the pics. Too expensive to send back, so just binned and learnt a valuable lesson. The items were absolute tat!”

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Posted 3 years ago

“Thieves. Scam in the box..!! I ordered dancing shoes. Size 11 (= 44 European) they send 42 instead with a tiny orange sticker showing 45...!! ..I asked for a replacement and after looong back and forth procedure , 3 emails and photos all they could offer was 7$ refund (I paid 45..!!) or 30% discount on my next purchase...I am claiming money back from Visa claiming FRAUD....never ever . Their shares LITB dived 60% in 5 years..!!...you have been warned...”

LightInTheBox 1 star review on 20th January 2022

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Posted 3 years ago

“Will never order from this company again. Very bad experience. Ordered a surprise blouse for my sister. I was absolutely devastated to find out that the blouse didn't fit and was of inferior quality. Waited a full month for delivery. The cost of the blouse was R351.79 and transport R184.86. Very expensive mistake. Reading through the countless reviews, the general consensus is that any form of refund is just a dream or should I say nightmare. Why is this company still allowed to trade in this country. Is there an ombudsman who should be looking in to all the reviews below of disappointed customers. Shame on you!!!!!!!”

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Posted 3 years ago

“Diabolical returns policy sizing is not good then u can't return your product as it has yo go back to China even though it came from the UK!!!! They basically are stealing peoples money, its unethical, and it makes me very angry!!!!! WARNING DONOT USE THIS COMPANY UNLESS U LIKE LOSING MONEY!!!!!!”

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Posted 3 years ago

“Whether you are a consumer or investor, take note of these! Be careful with your money (in using LightInTheBox's services and its MLM memebership scheme) and investment (https://www.nyse.com/quote/XNYS:LITB). Stay away from LightInTheBox! It is an elaborate scam! Though listed on US NYSE https://www.nyse.com/quote/XNYS:LITB, it is based in China. And run by PRC nationals. Given the current geopolitical situation against the backdrop of China (internally with Chairman Xi's target- recall Alibaba, Tencent) and (externally US sanctions against China and 2022 mid term Congress (Senate and House) elections are round the corner, any transactions via LightInTheBox will end up in your money being gone with the wind! And the U.S. Securities and Exchange Commission has been alerted that there are problems with the accounts, viz consolidated accounts. Look at the audit by its "auditor". See who the auditor is, the supposedly at arm's length audit committee; and the audit statement issued. If you follow the money, LightInTheBox is a fresh front (incorporated a LIMITED liability company) for Ezbuy (ezbuy.sg based in Singapore but it has operations (failing) in other countries besides Singapore, eg Malaysia, Taiwan, Pakistan) via a so-called M&A acquisition move. Technically, Ezbuy is acquired by LightInTheBox; however the CEO and senior management of Ezbuy (who are PRC too) became the senior management of LightInTheBox! These are the people who run Ezbuy to the ground- plagued with consistently and deteriorating financial performance. Ezbuy failed in being listed in Singapore SES and failed to be incorporated as a limited liability entity. Ezbuy (a Taobao agent) is exiting the market surreptitiously while in the meantime, fleecing and milking customers. Check out Facebook groups, Reddit groups, etc on how customers have their money scammed. It has gradually removed her PRIME membership programme, removed her Ezshop (Buy For Me) service, making Ezbuy an empty shell. Customer service (no more phone in customer service, only emails and chats) are manned ONLY by part time staff (based in other countries but worked for Ezbuy Singapore). In fact, in terms of manpower hiring, payroll, etc, it is under investigation by the local authorities Ministry of Manpower for violating foreign manpower and even local staff hiring. If you go to Chinese websites, you will find out that LightInTheBox has a run in with the Chinese authorities too after it has been reported to the ???????. So be careful with if you want to use services of LightInTheBox (inc www.miniinthebox.com and aforementioned ezbuy.sg) or invest in her shares! (For consumers, you can now buy directly from Taobao itself using”

LightInTheBox 1 star review on 19th January 2022

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Posted 3 years ago

“My first time purchasing on LightinTheBox was a fairly pleasant experience. I found the designs of the clothing to be original and unique designs also good quality clothes. I found the prices to be very reasonable also the delivery times to be very reasonable too. I highly recommend this site for anyone looking for a bit of a difference in style of clothing. Big up LightInTheBox!”

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Posted 3 years ago

“Great items you would not find in the high street, great colours and styles.”

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Posted 3 years ago

“I always get what I order in good condition and on time at a good price”

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Posted 3 years ago

“Not bad, needs lots of improvements. Quality control check of goods should be improved and faster customer service.”

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Posted 3 years ago

“Excellent shopping experience with Light in the Box. Good quality items delivered promptly”

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Posted 3 years ago

“Good quality product , need to order larger size than normal but the garment is really warm and practical and taking into account the fact that I needed two sizes larger than normal fits very well.”

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Posted 3 years ago

“Terrible, Terrible, Terrible! I have never had such a terrible experience ever. Light In The Box never delivered my parcel. When I tract my parcel, it was apparently sent to a store for me to collect. When I enquired about that, they told me it will be sent to a more convenient (another store) for my collection, that did not happen. Thus I did not receive my parcel. I continued following up, after which they told me to contact their customer service centre. I did with no resolve. I requested a refund, which you can imagine was also Rejected! Can anyone tell me if Light In The Box is a company of SCAMMERS? THEY ARE A TERRIBLE COMPANY TO DEAL WITH. VERY FRUSTRATING. They deal with a company called Buffalo Logistics, which made no effort whatsoever to get my parcel to a convenient pick up point. No only did I pay for delivery to my door, which did not happen, I was not refunded for my parcel or my delivery. Terrible companies, truly felt like I wax being scammed. I felt patronized by Baffalo Logistics and still no resolve my telephone calls to them was not getting me anywhere. Light In The Box was awful. I would suggest "STAY AWAY" you pay for items you will never receive.”

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Posted 3 years ago

“Purchased Products were of good qualities”

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Posted 3 years ago

“So realiable and these are type of pupils we need to work with them.”

LightInTheBox 5 star review on 18th January 2022

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Posted 3 years ago

“The saddle cover is excellent. It looks good and is comfortable. I would recommend it.”

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Posted 3 years ago

“Jumper arrived on time,, exactly as described , fabulous color ( green) size perfect, thank you .”

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Posted 3 years ago

“Very happy with my purchase”

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Posted 3 years ago

“Very pleased with my purchase, colour is great drapes well n lovely quality, will be back for more”

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Posted 3 years ago

“Get buying it's very good quality merchandise carnt fault anything about the site or communications it's brilliant”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews