LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every think worked well, the case fit perfect.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear that you placed duplicated orders. Firstly, we regret to tell you that you tried to contact us via incorrect way. Our customers can contact our customer service department for help via a "TICKET". However, we did not receive any ticket from you. So we even did not know that you had a problem with your orders. Next time, please submit a Ticket to contact us if you have any question about the order. Please refer to the following link to see how to contact Customer Service via submitting Ticket: http://litb.cc/l/wNoS Furthermore, please be noted once an order was created, an order confirmation letter would be sent to you at "stevedonwalker@gmail.com". You should receive two confirmation emails on Nov 3rd and Nov 4th. But they might go to the spam email folder. We are sorry that you did not notice them. But we do really want to help you resolve this problem. I had conducted new Ticket ID =22305844 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I put a review on about two weeks ago. After 12 emails to Customer services I have finally received a full refund of £147.47 although it cost me £23.30 to post the dress back to China via Royal Mail tracking. At least that amount to loose isn’t as bad as the cost of the dress although it is enough. I certainly won’t be buying anything from this site again. Size of dress was far too small and they wanted me to have credits to shop on their site. I insisted I needed the refund so I can buy another dress for my sons wedding elsewhere. My persistence paid off although they are not easy to contact. BEWARE !!!”

Helpful Report

Posted 4 years ago

“AWFUL COMPANY!! I wish I had read reviews before buying an item from this company! The hoodie I received was ridiculously small and of really bad quality you can barely get your fingers let slone your arm through the cuffs. The material was horrible it was nothing like how it looked on their website. When trying to return I received an email asking me to give it to a friend or relative and offering a 40% reward or 30% refund absolute joke! I recommend never to order from this cowboy company! I will be so careful in the future who I order from.”

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Posted 4 years ago

“Excellent service. Super, unique products.”

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Posted 4 years ago

“The manager Rebecca from “Light in the box” was very very superb in the handling of my problems and understanding my situation. She also resolved my issues within 24 hours of contacting her, highly recommend “Light in the box” for all your shopping needs. Derek Egan from Ireland Review number:10553052”

Helpful Report

Posted 4 years ago

“Ordered a endoscopy scope on 5th of December they took £25-33p from my bank account on the 6th of December and up till now which is the 16th I am still waiting for it to be delivered if it does not come I will inform my bank (fraud office)”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Please be advised that your order is not delayed till now. It was shipped via UK Priority Line-Intel-valley on 2020-12-08. The tracking number is GV573944336GB. Delivery normally takes business days : 4-7 / calendar days :5-10. So normally you shall receive the package by 2020-12-18, which is 10th days of shipping. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV573944336GB As I truly value you as our customer, I had conducted new Ticket ID =22305768 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us via this ticket. We will try our best to help. Thank you for your cooperation.

Posted 4 years ago

“I ordered a sweatshirt on November 21st ,I received a notification that it was shipped on December 4 th after that the tracking says unknown I contacted the company and they are resolving the problem. Thank you for taking care of the issue.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We sincerely apologize for the shipping delay. Your package has arrived in US. It is currently held at the USPS transit depot located in "SPRINGFIELD GARDENS, NY". Tracking link: https://t.17track.net/en#nums=9200190258803355882659&fc=21051 Please be advised that your package is delayed by the busy schedule of USPS. USPS is overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So they require longer time than before to deal with all the packages and ship them to next locations. We have asked the shipping carrier to prioritize the order delivery. So would you please be kindly waiting for a few more days? You will not regret for the product. At the same time, we'd like to offer a compensation for you. I had conducted new Ticket ID =22305213 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Refund, I was also an unhappy customer who never received her order. I have since now received my refund. It turns out the shipping company was at fault because order was never delivered to me and communication for either delivery or picking up of order was communicated well with myself. Since a lodged a complaint and followed up with a review, customer center made contact with me and I was assisted by a lady named Rebecca. She admitted to the shipment's company being at fault and assured me that I will get a refund. I am happy to have my money back.”

Helpful Report

Posted 4 years ago

“They take money never deliver and ignore emails”

Helpful Report

Posted 4 years ago

Dear customer, we did not ignore your emails. Actually we conducted Ticket 22107296 on Dec. 7th and provided you with solutions. However, we did not receive your reply until now. So we were unable to help you further. Could you please contact us again via Ticket 22107296 and let us know which solution you prefer to take? Or if you find the previous solutions are unsatisfactory, please tell us what can we do to meet your satisfaction. We will try our best to help.

Posted 4 years ago

“I was impressed with the ease of ordering my good. I was thankful that I could order through my google account which saved time setting up new account. The update concerning my good was timely and the estimated time given was good. Overall I am pleased with my experience. Definitely will recommend and also use again..”

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Posted 4 years ago

“Purchase and receive of items seamless, was worried. Item quality great against price. Customer support understand Customer worries and aim to quickly satisfy support 👍”

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Posted 4 years ago

“Great selection of products”

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Posted 4 years ago

“I ordered a watch which arrived without the specified charging cable. Attempts to ask for a cable or replacement just resulted in nonsensical emails offering a 20% refund because of costs involved in sending it back to China! I shall now throw it in the bin and lose my money - which I suspect is what they want me to do. This is not a genuine business.”

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Posted 4 years ago

“Fab dress, received lots of compliments.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am sorry to that you were unsatisfied with the order you received. But I am afraid that you misunderstood us. Actually we had offered you new solutions via Ticket on Nov. 30th. However, we did not receive your reply until now. The ticket was closed by our system since we did not resolve your reply within 10 days. We thought you still wanted to proceed with the first "return for full refund" solution. I had conducted new Ticket ID =22265550 re-follow up your case and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.

Posted 4 years ago

“They were quick to take my money but failed to deliver. They keep coming up with excuses blaiming RoyalMail & although they say that my order was despatched now they are saying that I've been contacting the wrong people. This is the most dishonest, incompetent & inefficient people I have had dealings with. How come they are still allowed to operate? Why has there been so many complaints against them?”

Helpful Report

Posted 4 years ago

““LIED ON EXPEDITE SHIPPING & REFUND POLICY. DON’T PATRONIZE THEM!!! THEY HAVE NO INTEGRITY!!! THIS COMPANY TREATS THEIR CUSTOMERS WITH NO RESPECT. LIGHT IN THE BOX IS GREEDY. THEY PLAY GAME IN PROCESSING THE REFUND AND STILL ENDS IN VERY, VERY UNSATISFACTORY RESULT. I REFUSED THEIR OFFER. THEY PUT ME THRU HELL AND GAVE ME STRESS. THEY CAN HAVE THEIR OFFER AND SHOVE IT TO “WHERE THE SUN DOES NOT SHINE IN ONE OF THEIR ORIFICES”!!! If you know what I mean. I DON’T WANT TO HAVE ANYTHING TO DO WITH “LIGHT IN THE BOX”ANYMORE. THERE ARE OTHER BUSINESSES THAT CAN SATISFY THEIR CUSTOMERS WITH DIGNITY!!! I DO NOT RECOMMEND “LIGHT IN THE BOX”. I placed an order of almost $300 and paid for the Expedite Service $32.66 for 3-4 business days shipping on 11/01/2020. The packages were not shipped until 11/28/2020. I asked for $32.66 refund that did not show in my bank statement even up to today. After numerous online message back & forth, still no luck. I don’t recommend this company. They lied! They do not honor their “Expedite Shipping Service”. They also lied about refunding my $32.66 because my bank statement (November and up to today (12/7/2020) does not show they refunded me the $32.66. I even spoke to the my bank’s customer service if there is any pending refund of $32.66. This company, “LIGHT IN THE BOX” lied. THEY TRIED TO OFFER ME ITEMS TO CHANGE MY REVIEW WITH CONSUMER AFFAIRS’ FROM 1-STAR TO 4-5 STARS.”

Helpful Report

Posted 4 years ago

“Was happily surprised with my purchases. I had quick delivery and really good customer service”

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Posted 4 years ago

“Derekegan Ireland I am waiting over 6weeks now for order they give me tracking numbers that do not exist for courier service in Dublin Fastway I being ask them to refund my account whit no joy”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We sincerely apologize for the shipping delay. Your package has arrived in "DUBLIN MAIL CENTER" in Ireland. However, the mail center is overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So they require longer time than before to deal with all the packages and ship them to the next locations. Tracking link: https://t.17track.net/zh-cn#nums=YT2032221266108950,YT2032121266102852 Online update tracking information: [2020/12/14 20:05:07 Due to the volume increase in the peak season，the carrier processing has been delayed，please wait patiently，We will continue to update the progress.----DUBLIN MAIL CENTER] We apologize again for the inconvenience caused. But would you please be kindly waiting for a few more days? You will not regret for the products. And we'd like to offer you a compensation of waiting. I had conducted new Ticket ID =22265464 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Ordered 3 weeks ago and still waiting”

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Posted 4 years ago

“I ordered 2 shirts for age 11-12 but when they arrived only one was the right size, although both labelled the same. The Wolf one is far too big. What to do with Christmas fast approaching?”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews