LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,113 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“package has never arrived. I asked for a refund and they closed my ticket saying it was collected by china post for delivery to NZ. This was correct as per the tracking. As far as I can ascertain it is still in China . They do not take responsibility after the package has been sent . I will never deal with them again. They were not prepared to replace or even try and locate it at their end.”

Helpful Report

Posted 4 years ago

“If I could give them a zero I would!!! My order was taken April 3 and they charged my credit card that day, including an expedited shipping charge (3-5 business days). Its now over a month since my order and nothing has arrived and no communication! DO NOT ORDER ANYTHING FROM THEM!!!”

Helpful Report

Posted 4 years ago

“What the hell man. It’s been over a month- there is a tracking number but it’s useless. I WANT A TOTAL REFUND. The won’t even let me send an email asking - calling my credit card company tomorrow to cancel the order that way. SCAMMMMMMMERS.”

Helpful Report

Posted 4 years ago

“Beware! This company appears to be a scam. I placed an order a month ago. The order never arrived. When I contacted the company to find out what is the situation, they provided 2 different explanation in the same email reply: On the one hand they stated that the order is on its way. At the same time, they gave me a tracking number for USPS which claimed that the order was delivered to my doorstep. But the order never arrived. Moreover, USPS does not recognize this tracking number. I wrote again to the company to let them know that the order never arrived. They replied that the case is closed. I attempted to contact customer service again twice, but there has been no reply. Note that every review listed for the company by Consumer Affairs is marked as “verified reviewer”. I don’t know what that means. It certainly does not suggest that the writer is a verified buyer. Also note that some of the 5 star reviews are marked as “featured by LightInTheBox.com”. Both of these clues should provide an added warning not to do business with this company. Do not try to buy from this company. You may never receive the item you paid for.”

Helpful Report

Posted 4 years ago

“I did not receive my order even though I was notified of a delivery. There is no way to contact the company. I hope I can dispute it with my credit card company.”

Helpful Report

Posted 4 years ago

“This place is a scam. The specifications they give are so sparse, and the images so vague, that it's practically impossible to order the right bulbs . . . and if you order the wrong ones, as I did, their return policy, briefly stated, is that you'd do better to keep them and swallow the loss. Why? Because to get a refund, you can't return the product to their office, but to China, and the postage and handling are so prohibitive. Swindle.”

Helpful Report

Posted 4 years ago

“I ordered on one of the ring light products because it said that it came with a phone attachment. This was said in the description, in the photograph as well as the picture on the box. It arrived and there is no phone attachment. DO NOT BUY. Do not trust them.”

Helpful Report

Posted 4 years ago

“Be aware of using as they do not tell you about any customs costs shipping from there country of origin and supply it cost me 50% more to get my item released .”

Helpful Report

Posted 4 years ago

“I will never purchase from this company again. I ordered 4 items April 1st. They shipped the items in two different boxes. The first box I received. The 2nd box was shipped according to the DHL tracking label. It stayed in CHINA for over a week then it said it was returned to shipper. Since April 21st I have been communicating with them re: a refund for the items that never made it to me. They have been giving me the run around. First they say it was delivered (referring to my other tracking number) I gave them the tracking number to follow up with they ignored. Then they said it was processing to give it time. I replied you already shipped it and it was returned. Then they admitted it was lost and asked if I wanted a refund as soon as I replied yes. They tell me they can’t cancel the order. Never in my life!!!!! Worst COMPANY EVER!!!!!!! Never again!!! I’ll will share my review on every possible review website. Still waiting on my refund!!! DHL TRACKING 4396226811”

Helpful Report

Posted 4 years ago

“Thou it took some time but I got my phone case and it it beautiful thank you❤️”

Helpful Report

Posted 4 years ago

“It’s a terrible company I would not recommend.”

Helpful Report

Posted 4 years ago

“Don't buy in this company you are going to lose your money. This company is an scam has no phone number to contact. Still waiting my order its been a month already..please shop someone else.”

Helpful Report

Posted 4 years ago

“I’m not even sure if this is a legit company.. they have taken my money and run! Terrible response , I left a negative review on their website of a previous order that took 3 months to arrive and they just deleted it! So ignore all the 5 star reviews for EVERY single item! Do NOT use ! All the positive reviews on here are clearly Fake !”

Helpful Report

Posted 4 years ago

“I wish I could get this 0 stars I ordered this a month ago and never came they’re just trying to scam you iMessage them like 40 times they said nothing about it and they said they were shipped but it never came I’ve never seen that package”

Helpful Report

Posted 4 years ago

“Ordered on march 3rd and its now may 5th. Parcel keeps been returned to dispatch centre for failing security checks with Chinese post. Fabio their bot response AI offered refund but then withdrew it because it was stuck in dispatch. Easily the worst company I have ever bought off. A terrible level of customer service. Avoid and spread the word to save others heartache.”

Helpful Report

Posted 4 years ago

“Light in the box you should be ashamed you are a scam taking money from people/children who thought you were a professional company. You are not please do not buy from this so called company of money grabbing nasty people!!”

Helpful Report

Posted 4 years ago

“I ordered 3 phone cases and they were even nicer than pictured! I received them in a week which was a shock since they came from China! Paid under $40 for all 3 and they were well worth it.”

Helpful Report

Posted 4 years ago

“What a scam. Ordered 2 months ago and still haven’t received. After filing with PayPal for a refund, they “printed a shipping label” but 3 weeks later haven’t shipped or dropped off anything.”

Helpful Report

Posted 4 years ago

“Placed ordered April 12th. Paid. Still no order. No communication and no way to get in touch with anyone. I would like my money back”

Helpful Report

Posted 4 years ago

“Terrible! Ordered on April 15th, only had one email confirmed payment, can not find phone number or any customer service information. I have no idea where my order is or when it will be here. Ridiculous! I wouldn't even give them ONE star!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,113 reviews