LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I've order the same item twice you have taken both payments £49.34 18/05/22 and £50.06 24/05/22 I've received one order to date and do not like the item. I'm trying to liaise with customer service with no success could you please refund the to payments to my account as l will be returning the "one item received"”

Helpful Report

Posted 2 years ago

“Was diagnosed with cancer and needed a hat to protect me from the sun. Ordered a suitable hat which lightinthebox said was delivered. When I said I hadn’t received it they sent a email to say there was a delay but would arrive within a couple of weeks. Three months later I am still waiting. I asked for a full refund but they are not willing to refund me. I can understand that things go wrong but this company has lied and has shown no interest or offered any form of customer service. Company to stay away from. My advice, think twice before placing an order.”

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Posted 2 years ago

“I’m embarrassed how swindled I was!!! I spent 95$ on shoes and they came in a broken box and were like child’s play shoes! Hollow plastic brown heel and plastic fake leather. They are so ridiculous! I would never wear these in public. The pictures they show on the site are not at all what you get.”

LightInTheBox 1 star review on 3rd June 2022

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Posted 2 years ago

“Customer service does not deserve even one star. The package has not been delivered, probably got lost. Any attempt of contacting the customer service finished with their answer to wait 2 more weeks and that they consider complaint resolved. No way to force them to even start an investigation on what has happened to the lost parcel. Not mentioning about possibility to get refund. And their answers are so inappropriate and irrelevant that they make customer feeling taken for granted and ignored. STRONGLY DO NOT RECOMMEND.”

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Posted 2 years ago

“I ordered two dresses and two summer tops. The quality (lack of quality) of the fabric is terrible...feels like plastic. The dresses do not fit as advertised. I would likely NEVER order anything from these people again, as return process is difficult”

LightInTheBox 1 star review on 1st June 2022

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Posted 2 years ago

“Took 3 weeks to arive. Sizing indicated is way off. Returning is just impossible, so I am stuck with the merchandise and they have my money. They win for now, but I will never ever order anything from them again and will pass the word along to all my friends.”

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Posted 2 years ago

“Got a couple of good items here but it is really hit and miss. Returning is a nightmare so some clothing are going to the charity shop. One is poor quality and the other is too small. And I did check the size before buying too. Will not be buying from there anymore.”

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Posted 2 years ago

“This was the first time I had used them. I was very impressed with the quality and the price. I bought two dresses and they fitted perfectly so I have now ordered another two. The only downside I can think of is the time it takes for delivery. I would definitely recommend them.”

Helpful Report

Posted 2 years ago

“DISGUSTING COMPANY **AVOID at ALL COSTS** Two dresses ordered. One dress was wrongly advertised on the website. The dress was obviously a cheaper copycat that had features similar to the advertised dress but was certainly not the dress I had purchased. The other was three sizes bigger than the sizing chart provided. My experience with the company has been extremely disappointing. The products are not fit for purpose and thus False adverting, this company is trading illegal. I am waiting for further information from the company as to the outcome of my situation I do not want to receive (Following quote from the company) ‘a) a reward of 50% of the product's value, which you can use on your next order to get discounted price. ’ as I do not want to waste my money on a product falsely advertised and be in the same situation b) ‘Keep the item with a refund of 30% of the product's value.’ - after spending £120 30% isn’t good enough. a full refund inc covering the return costs (return cost £25) at this point will only be acceptable before I take further legal action.”

Helpful Report

Posted 2 years ago

“I ordered six different summer tops at one time. I got 4 so far. All items STINK LIKE POOP! Febreeze didn't help, washing is impossible. Cheaply made cut fabric, most without hems! NO tags on anything. They came in broken wrinkled up zip lock style bags that were dirty! None are as described. Two of the tops have a neckline that wouldn't fit a five year old but the rest is huge! 3 Horrible quality. Just horrible everything. Do NOT purchase from this company!”

Helpful Report

Posted 2 years ago

“I have recently made a few purchases. from light in the box and items I have received were much to my satisfaction the only items I were not happy about pairs of trousers I received I was very disappointed with them they would be better if they were cotton Had a problem with tops I received not up to scratch I think they were made of cheap material - they could have been better Waiting for dresses hopefully they fit as Chinese sizes are very different to ours. I have had to wait nearly 1/2 months for orders placed . I also think that orders could be handled better and could be early dispatched than the are better material should be used on many garments as now they use cheap material on many items could be better on customer service I think they should do orders quicker than now.”

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Posted 2 years ago

“Very good Thank you”

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Posted 2 years ago

“Ordered 3 Items, very excellent on arriving, excellent quality garments, Brillant on value,”

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Posted 2 years ago

“Very happy with all the items i have bought and I have been buying from them for a long time now good quality p+p is not to bad”

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Posted 2 years ago

“Affordable, great quality items I have purchased recently.. From lights for the garden to a water feature . All arrived on time and well packaged. Thanks”

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Posted 2 years ago

“Delighted with products & with delivery service. Will use Light in the Box again.”

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Posted 2 years ago

“It’s a reliable website and I’ll be sure to buy from here again.”

LightInTheBox 5 star review on 31st May 2022

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Posted 2 years ago

“Trouser we’re too small and I’ve contacted customer service three times but no reply”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26067456, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Nice clothes at a sensible price”

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Posted 2 years ago

“Lovely fit and not expensive”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews