LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy to shopping in lighthin the box i got it on time and I like my clothes and I would like to do more shopping in lightinthebox thank you”

Helpful Report

Posted 4 years ago

“Their items are very good quality just be prepared for long delivery times”

Helpful Report

Posted 4 years ago

“Ordered two jackets; one was excellent and up to my expectation. The other one is not as per my expectation and also slightly smaller. The customer service is fine. Keshav”

Helpful Report

Posted 4 years ago

“I have ordered several things throughout the last few years, things have always come quickly and been good value. I ordered cushion covers last week, they are good quality however I do not think that the four covers go together. My daughter, however loves them. I will certainly be ordering from them again”

Helpful Report

Posted 4 years ago

“Great product at a great price, only downside connectors very temperamental & need tapping together.”

Helpful Report

Posted 4 years ago

“Great products at great prices. Delivered to your door. What's not to like.”

Helpful Report

Posted 4 years ago

“I was very sceptical about ordering from lightinthebox but it was very easy to order and I paid with PayPal which gave me additional security. I waited for my order to arrive and it did. My order arrived within 9 days of being told it was dispatched, which was only 14 days in total from ordering. The clothes that I ordered are of good quality and well made. The material was not what I was expecting but still good quality and nice to wear. I would recommend buying from this site.”

Helpful Report

Posted 4 years ago

“Product arrived , good quality , informed by email very well at each stage of the business transaction , from payment to delivery. Good value too , will shop again with Light in the Box.”

Helpful Report

Posted 4 years ago

“Great value, perfect fit and prompt delivery.”

Helpful Report

Posted 4 years ago

“Took around three weeks for two hoodies to arrive which then did not fit me. I have asked SIX TIMES for an address to return the items and receive a refund, which they clearly do not want to provide. My messages are either ignored or they provide other ridiculous options that are better for them, such as giving the items away and purchasing them again with a 20% discount. Ludicrous. Awful customer service and I am now £70 out of pocket. Will never use again. Update - I have now been provided a full refund including shipping costs so am satisfied either the resolution.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We'd like to help you return it back, as you requested. Actually, it was found our another representative had offered you Return Instructions and Return Address in the previous Ticket 22763564 on Feb. 5th. Did you receive all the details? If so, you may follow up the instructions and then return the order back at your earlier convenience. I also had conducted new Ticket ID =22824482 in our ticket center to follow up your case. If you are still not sure how to return the order or have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact me again via this Ticket. I will try the best to help you. Thank you for your cooperation.

Posted 3 years ago

“Very good for me”

Helpful Report

Posted 4 years ago

“A good company to do business with .....good quality products at a very reasonable price ...ordering is very easy and the choice of items offered for sale is amazing”

Helpful Report

Posted 4 years ago

“Website is great to navigate. Order process and payment was quick. I did have a few minor problems being able to track my package from point of order. Delivery was quick and the Cycle Jacket is great quality. Thanks you LightInTheBox. Steve”

Helpful Report

Posted 4 years ago

“Bought a cycling waterproof top. Came within a week as stated. Is warm and waterproof. I’m a L in a UK size but bought a 3XL which fits perfectly so just adjust your sizing accordingly when buying.”

Helpful Report

Posted 4 years ago

“From first ordering item and very useful app to track and any problem customer service are easy to contact”

Helpful Report

Posted 4 years ago

“Anybody giving 5 stars must be a fake bot. This site/company is an absolute scam, I've ordered an 88 pound light plus delivery fee making it 91 pound, I used the option to be updated each status change and also was told I would have a confirmation email, I haven't had a single email from them and no update, so I went onto their website to check the status of my order, my item wasn't under the order screen, so I tried the app still nothing, no contact number for me to get in contact and their email is absolutely useless its just an automated response that you reply to for it to then email back saying its an automated response and to not reply to the automated response... How would this even work. So then I searched everywhere and finally found details of my item under the ticket section, I checked my item and it would not let me track it, so I kept checking my item each day and after maybe 3 or 4 days the item dissapearwd from the ticket section. I then sent them a ticket with screenshots and every single detail they asked for (order number, date of purchase e. T. C) and they replied a generic message saying I may have used the wrong email and then once again asked for details, so I sent them details again and told them I did not use a different email. Next time I check my ticket the day after it says resolved and when you try to open it up the page just does not load it says not found. I'm still trying and I'm still getting nothing it's all set up to scam you I will be reporting thjs website and company to trading standards. Trust all the comments saying do not use this website or app.. THEY ARE A SCAM”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Please be noted that your order #2101290343249996 was not placed under any of your email addresses. It was created from your phone number "4477******76". This was why we could not sent you emails to inform you order status because we even did not know your email address. When you completed the order, we suggested you to enter your Email address so you can receive the order updates. Unfortunately, it was found you did not enter your email address in this section. And you may also track your package via this link: https://www.royalmail.com/track-your-item#/tracking-results/GV724857548GB Please also be advised the online tracking information will only be updated once the package arrives at the next location. Your package has not arrived at the next location, so there was not updates after Feb. 5th. Please be kindly waiting for more updates. I had conducted new Ticket ID =22824425 in our ticket center and provide more details about your package there. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Great quality item well worth the buy”

Helpful Report

Posted 4 years ago

“6 weeks later after ordering and I still don’t have my order. They say it’s Covid. I’ve had 2 parcels both delivered from UK in 4 days WTF 🤬”

Helpful Report

Posted 4 years ago

“xxxxxxxxxxxxxxx BUYER BEWARE Item never revived no refund given Their words against yours DO NOT BUY FROM THEM xxxxxxxxxxxxxxxxxx”

Helpful Report

Posted 4 years ago

“Never got refund for two items they give ticket number when I tfied to use it it would not work I’ll never deal with them ever”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews