Lincare Reviews

Name: Lincare
Rating: 2.21

2.2 Rating 423 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t even deserve a one star, their services is pathetic, call ,there’s no return calls .Pathetic. They drop off the machine leave ,no checking on the patient been two years they haven’t been out here since.”

Helpful Report

Posted 1 year ago

“I had them provide me a c pap in York, Pennsylvania. I couldn't use it for a chunk of the trial period because I was very sick. They didn't care. I even provided them a doctors note. They forced me to give it back. Definitely one of the worst experiences in my life!”

Helpful Report

Posted 1 year ago

“LINCARE Lacey WA is the worst company I have ever encountered. I have been their customer for over 8 years and have had nothing but trouble, stress and headaches. Not to mention, I have been lied to, appointments not kept, messages not passed on, no equipment checks (when I asked for them), equipment malfunction twice, emergency telephone numbers not answered (hospitalization required), cannulas not available. Constant incompetent employee turnovers. LINCARE has not followed their own obligations stated in the contracts. I will NOT RENEW another contract. LINCARE does not deserve ONE STAR.”

Helpful Report

Posted 1 year ago

“I can't even begin to explain how terrible LinCare has been. I am forced to go there for CPAP supplies by my insurance company. If I had a choice I would leave. They sat on the prescription for me replacement cpap machine so long that now I need another doctor's visit to get a new one. First they had excuses about it being on backlog. Then they simply lost my order entirely. When I finally got through to someone who could "help" me they said "Oh, now your prescription is to old. You need another one" and told me to pound sand. Their phone processes appear to be designed to give you a headache. When it is time for refills on gear I swear I have to answer 100 questions before they will even take 'I don't need any this month" for an answer. If you have ANY choice in the matter avoid at all costs. The place is a clown show and no matter what your ailment is they will add high blood pressure to the list.”

Helpful Report

Posted 1 year ago

“Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21, 2023. Now, on December 15, 2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!”

Helpful Report

Posted 1 year ago

“The San Louis Obispo California lincare was some of the most uncaring rude people. They were notified in advance about my travel arrangements. I tried to explain to them i couldn’t give them an exact ETA because of traveling by car and stoping to rest along the way . I called them several times and spoke to the same woman at least twice letting them know where I was and let them know I would arrive on Tuesday. Unfortunately I did not get the people in the office name I spoke to. The person told me it would be no problem to exchange my empty tanks for full ones so I could make it to my next stop on my trip . When I arrived they made out like I was a lier and had never spoken to them . I have stage 4 COPD and they couldn’t care less if I had oxygen or not . Stated they had a shortage in tanks they would not exchange tanks with me because they would not let the individuals on their route go without tanks . So what would I do without o oxygen tanks ??? They didn’t care They told me they could not help me . Luckily there was a great professional office in Bakersfield CA 2.3 hours away that helped me with no issues. This caused me to lose 5 hours of visiting time with my daughter that I may not see for a long time . Shame on you San Louis Obispo lincare .”

Helpful Report

Posted 1 year ago

“They will keep charging you and torture you by not answering calls, drop call, transfer from one to another until you are desperate and end up paying something you didn't ask for just to have your life back. Simple as that. Don't do business with this company.”

Helpful Report

Posted 1 year ago

“I had a miserable experience with this company. i had a high deductible, and ended up having to pay their inflated and unreasonable fees. for example, they billed me for a part of the CPAP device, the humidifying chamber, separately. I ended up paying at least $250 for a small piece of plastic. if i had done some basic research, i would definitely have gone elsewhere, but my sleep doctor's office recommended them. my usual company wasn't willing to authorize the device that i needed, which explains how i got into this nasty situation. Of course, their marketing person is very persuasive. At this point I convinced them to recommend other suppliers, but unfortunately, it's too late for me. this company had to pay a fine of $29 million (!!!) to Medicare due to over charging the government. why they're still in business is a total mystery to me. well, maybe not - they must have paid off somebody. Do yourself a big favor and STAY AWAY!!!!!”

Helpful Report

Posted 1 year ago

“Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. I also have not encountered any similar operations during my work as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. by all means do your best to stay away from this company - you will lose your shirt with these folks. and for some reason the better business bureau has been unwilling to take action. that's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to keep them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs.”

Helpful Report

Posted 1 year ago

“Would give zero stars if possible. It's bad to be a customer but worse to be an employee. Unprofessional area manager. So nothing will improve.”

Helpful Report

Posted 1 year ago

“4 out of 5 times they never showed up for a scheduled delivery of my Oxygen. I only live 2 blocks away!! They never answer their phone or door. One time I ended going to the next town over to get oxygen & that town is 137 miles away!”

Helpful Report

Posted 1 year ago

“Staff is misinformed and ignored my request to actually read Medicaid/Medicare regulations. I went in to get a replacement CPAP for my 18+ old CPAP machine. My doctor had already sent over all documentation required by Medicaid/Medicare, including my sleep study. The GJ staff said it would take 2 - 3 weeks to get my CPAP, even though I had called before I had my doctor send my info to them and had been told they had my CPAP and mask in stock in their store. ?????? So I could die from an apnea attack in my sleep without my machine and they thought waiting for 3 weeks was just fine when they had the equipment in stock? They said it would take that long to get insurance approval and there was nothing they could do about it. Staff also insisted I HAD to go thru a 12 month trial period where I had to rent my machine monthly. When I told them that no trial period was required for me per Medicaid/Medicare rules and offered to show them the rules I had on my phone, they refused stating "Everyone HAS to go thru a trial period and rent the CPAP during it". When I again told them they were wrong they replied "It doesn't matter". Well it mattered to me so I insisted to talk to the regional manager and they said they would instead. A few hour later I got a call from Savanna from another Lincare office. She was very nice and told me I was correct and I would not need a trial period. She said Lincare needed one more signature from my doc and she would have the manager in GJ go that day, a Friday, to get it. I told my doctor's office was closed on Fridays, so she said they would get the signature first thing Monday morning. I then received a call from my insurance company whose rep told me the CPAP had already been approved and she would call them, and me, daily until I got my CPAP as she confirmed I needed it ASAP. Well, Monday came and went and Lincare had not gone to get the signature from my doctor. Tuesday morning came and went and Lincare had not gotten my doctor's signature when my insurance rep called me again and said she would contact Lincare. Wednesday morning my insurance rep called me and said they had gotten the signature late Tuesday and would be calling me to schedule a time to pick up my CPAP. I then called the Lincare GJ office and asked when I could come get my CPAP. The staff said a their RT would call me and schedule a time later that week to pick up my CPAP. Later that week was not acceptable, so I called and left a message with the Lincare rep in the other office asking why I couldn't get my CPAP that day. About 30 minutes later I got a call from the RT, who really isn't an RT after all I later found out, and finally got my CPAP just before closing time on Wednesday. In short, the GJ staff were clueless on the actual Medicaid/Medicare rules, dragged their feet on providing me life critical equipment, and only after several external interventions did they provide me with my CPAP. I give them an "F".”

Helpful Report

Posted 1 year ago

“Unfortunately, Lincare is the only company that my particular insurance company provides. I find them to be a tad rude. My doctor ordered a face mask for my nebulizer machine two weeks ago and I STILL don’t have it. Very frustrating”

Helpful Report

Posted 1 year ago

“longtime customer yet still have difficulty getting oxygen. I order on time but the do not even call to let me know they are not coming. Where I live I am the only person on oxygen that has to use tanks! All other companies provide portable compressors to avoid this lack of delivery. At my doctors order, I requested a bipap machine be replaced almost two weeks ago. I have not heard a word from them. Please avoid this company if possible!”

Helpful Report

Posted 1 year ago

“Very terrible customer service. Been waiting almost a month just to get set up as a customer despite needing medical supplies. Whenever I call for a status update I get caught in a phone loop being transferred to various departments multiple times. Highly discourage anybody from using this company.”

Helpful Report

Posted 1 year ago

“Long story short: They sent me the wrong headgear and are refusing to either reimburse me for the charge or send the correct one. Whole story: I've been using Lincare for years, getting the same headgear for the entire time. A few orders ago, I was shipped a different style. It fit so I figured the old one was just discontinued. On my last order, they sent a strap that did not fit. I called and was told to send it back for a replacememt. I did and they sent a box full of nose pillows that weren't in the right size. I called again and was told to send it back for a replacement. I did and they then sent me a frame not the strap. I called again, was told to send it back and when I called, I was told by a rep from the Escalation Resolution Team that they would not send me a replacement. Even though she admitted that the new headgear should never have been sent in the first place, that they still carried the original headgear and the new strap was "universal". I don't know what she means by that . The strap doesn't fit. She says that she won't send a replacement since she claims that I never sent the wrong strap back. Which doesn't make sense for a few reasons. First of all, they obviously got the strap back as they tried to send a replacement for it. Two, why do they even care since they can't sell opened medical equipment to someone new. And three, this is really how they treat a costumer of this many years. They admit the gear should never have been changed, they admit that you sent the wrong strap for this gear THREE TIMES and they're still reusing to replace it?”

Helpful Report

Posted 1 year ago

“Unbelievable, 02 cylinder was never refilled no pickup no return phone calls, left messages several times with no response. After 16 months I returned cylinder myself 75 miles away. The person at the office had feet up on desk totally clueless . I would give a 0 if possible . What joke”

Helpful Report

Posted 1 year ago

“Watch out doing business with this company. Walk away if not your in for a lot of headaches..Hires unprofessional people to fraudulently bill you and threatening a credit deduction on your credit reports .. Walk away”

Helpful Report

Posted 1 year ago

“They appear unconcerned if I live or die. Fort Collins CO. Waiting a week and four phone calls later to find out why they don't show up as they promised they would and refill my oxygen tanks. More stories I can tell. But that is the recent one They are great in Alamosa CO. But not Fort Collins CO.”

Helpful Report

Posted 1 year ago

“I would give them a zero if that was an option. I sent my daughter-in-law to have my tanks filled on this past Tuesday the 5th and they opened at 8:30am. My daughter-in-law was told she had to call before she could have them filled but they did fill them but the girl Roxanne continued to berate her for not calling in first which we were not aware of. No one helped her with getting the tanks in to have them filled. They did however help her get the filled tanks to her car. When I find another oxygen company I will drop them like a hot potato. Tired of them not being able to help a customer when they need help. Have had many problems with this particular Lincare.”

Helpful Report

Posted 1 year ago

Lincare is rated 2.2 based on 423 reviews