Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 422 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started with Lin Care nine months ago. I have yet talk to the manager Lee in Leesburg Florida to get my mask. They sent me one series of mask they don’t fit she won’t return my call after 30 or 40 attempts to call them they hang up on me every time after 20 to 30 minutes. I need to be fitted for a new mask. I can’t use what I have whatsoever. This is very dangerous and unprofessional on their behalf. It’s my life that they’re playing with. I wish I could give them less than one star. The mask I have has air leaks I get red face on my machine every night”

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Posted 1 year ago

“What went wrong? Everything. Absolutely the worst company I have ever dealt with. Was promised a call back two weeks ago about a complaint I filed about the local Lincare office (Helena, MT). No call back and the local office isn't open most of the time. As a previous commenter said, this company doesn't even deserve a negative 5 star review. Additionally, they don't actually contact your insurance company to see what your copay/deductible will be. My insurance is BCBS and they force me to pay 25% up front before they'll ship supplies. Even if I've met all my deductibles and insurance is paying 100%.”

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Posted 1 year ago

“This is the most incompetent vendor, I have been waiting for Nasal Pillows for my CPAP delivery system for over a month. After numerous 'dropped' calls, and follow-up to a supposed 'UPS shipment' that was initiated in early FEBRUARY. It is now March 11, 2004, and still no supplies. I finally requested the UPS tracking number after customer service indicated that the shipment was sent. WELL, only a UPS label was created, NO SHIPMENT was sent. I will be writing a letter to the state department of health/and anyone to shut this company down for complete incompetence.”

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Posted 1 year ago

“I'd give a negative 5 stars if I could. This is the most incompetent company I've ever dealt with. You call them and on hold for 45 minutes and they answer then hang up. This has happened 3 times in a row today alone. I think it's time to seek a lawyer about my billing issue. They keep charging for equipment that has been returned. Say they haven't received payments that have cleared the bank and so on. They do not return calls and if you do get to speak with someone they are down right rude disrespectful. We had them send a copy of all their records regarding the account and it shows the payments were made but they still insist that the payments have not been paid. DO NOT DO BUSINESS WITH THIS COMPANY. FIND ANY OTHER COMPANY BUT RUN FROM THIS ONE. POOR CUSTOMER ACTUALLY NON EXISTANT CUSTOMER SERVICE. They finally answered the phone and my wife is speaking with them finally. The person she is speaking with is arguing with her and telling her she is a liar. Lawyer time.”

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Posted 1 year ago

“Just awful customer service, after 4 days calling re cPap machine errors with return calls (still under warranty), no heat or humidity, finally called manufacturer ResMed & they said I had to deal with LINCARE since they sold it to me. After being persistent about not getting a response, they told me to report to my insurance company sonde ‘they’re paying big bucks for it’. Ins co got through to them & I got an appt in 4 days. ResMed also confirmed vendor is responsible for replacement since under warranty. From time I walked in for appt they kept saying I had to contact manufacturer, wouldn’t let me finish sentences, but did admit the airsense11 is having lots of problems with the heating function. After she tested machine & ‘checked’ with someone else gave me new machine. Seemed annoyed when I wanted to see settings she entered. Also asked about serial # & if connected to Bluetooth (since they did that when giving me 1st machine. She said I could do it! Said having no clue thought you do that, she said they’d do it ‘sometime today’! Looking for new vendor!”

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Posted 1 year ago

“Took 2 years to get billing straightened out.... Then the new Year started and back to the same billing problems.. I'm over billed again”

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Posted 1 year ago

“Not a very good experience Absolutely horrible”

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Posted 1 year ago

“0 stars if I could give it. Ridiculously dishonest, charging $330 for a CPAP mask you can by online at amazon for $30! Awful service! No-one will answer the phone. Good luck if you have a bill dispute.”

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Posted 1 year ago

“Lies lies and more lies, poor service”

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Posted 1 year ago

“This company does not care about disabled customers. Local customer service outlet in Lynchburg Va is horrible. Waited months for companion wheel chair ordered by doctor for my mother for them to finally admit they don’t carry that type and rudely tell me I should just buy it myself somewhere else.”

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Posted 1 year ago

“Lincare is very unprofessional. Very hard to get a hold of. No one answers the phone to fill supplies or answer billing questions. We have oxygen for our daughter and it has been 3 months of trying to get a hold of them. No one calls etc to check about supplies. I receive information from our insurance saying they need info from Lincare. Impossible to get anything taken care of. Just a headache to deal with.”

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Posted 1 year ago

“Lincare in Sumter sc is the worst place ever an has some of the worst office manager an office worker”

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Posted 1 year ago

“I keep getting stupid bills for a lousy $9. I tried many times to get it straight with no satisfaction. I finally decided to send the $9 just to shut them up and hopefully stop your stupid dumb late payment letters. Because no one is smart enough to understand that I don't owe them anything.”

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Posted 1 year ago

“Do not trust this company (in Salt Lake), they don't care about the patients especially those with oxygen needs, and if you inquire with them about where your life sustainable oxygen is they become extremely rude with you. I actually had to hang up on the Lincare representative I was speaking to tonight because of the attitude coming from her. She apparently didn't see the problem with me not having the oxygen I need first thing tomorrow morning.”

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Posted 1 year ago

“Bad and horrible for Everything from day 1. I can’t even give them 1 star. It’s actually scary to think you’re giving your money to these people. Do not use Lincare!!!! They should be forced to close!!!! There so un ethical and try to take more money from you without a clear answer. The office is a complete disaster papers and junk everywhere. Worst customer service ever. We were told are cost would be $12 a month, and that turned out to be 71.00 a month. They would not let me speak to the representative that sold us the machine. Totally ignored you when your face to face! We received paper statements in the mail for the first 6 months and then They stopped sending paper statements for 4 months without any notification. After I called them and told them I haven’t received a statement. But they sure send a paper letter telling you your past due. They said I didn’t receive paper statements because I had an online account, but I was making payments through the mail. My online account had no statements, I canceled the online account. I called them and they emailed me the statements for 4 months. So we canceled the online account and am still waiting for a paper statement. There statements are very unorganized you don’t even know what was charged, what and when the insurance paid and what you owe. They do not send emails for any communication about your bill. You only receive emails and phone calls for extra equipment, meaning Lincare takes more money from you. Are rental was for 12 months. They over charged for 2 months. So we are waiting for a corrected bill and a refund. They answer there phone with an answer of your bill has a deductible, before you even ask your question. Totally fail with customer service like I don’t know anything. I believe they are completely unethical and need to be investigated. Please where can we go to have this company investigated.”

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Posted 1 year ago

“Lincare is the worst company I have ever worked with they send me the wrong parts for my c-pap machine and it takes hrs to try and get thru to them they double bill your insurance and rob you with the co-pays, can't wait till I own this and can get my supplies somewhere else, BEWARE!!!!!!!”

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Posted 1 year ago

“They are scam artists. I pay the bill and then a few weeks later get another bill saying I'm delinquent. I never know what I am paying for, as it is never an itemized bill. I was told that I had paid everything off last month and my account canceled. Received another bill today for $180 and then an agent called to collect an hour after the bill came. STAY AWAY FROM THIS PLACE!!!!!”

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Posted 1 year ago

“Over pricing, rude billing department. Never know what my co-pay will be from month to month.”

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Posted 1 year ago

“I tried calling the business office and corporate office multiple times regarding my bill. I was on hold for up to an hour without anybody answering or the line would just go dead. I called my local office and they said all I could do was keep calling and gave me numbers I already had saying they couldn’t help me. I finally went through get human and within 2 minutes they had a billing agent on the phone..”

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Posted 1 year ago

“needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It’s interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare, without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband’s bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare’s billing. Follow up with your insurance company gets the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental!!!!!! I am reporting this incident to the New York Attorney General and Better Business Bureau.”

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Posted 1 year ago

Lincare is rated 2.2 based on 422 reviews