Lincare Reviews

Name: Lincare
Rating: 2.21

2.2 Rating 420 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a delivery scheduled for a hospital bed for my husband. They canceled because they didn't have any in stock. We rescheduled. Next date they couldn't deliver because we had snow the day before and their trucks were stuck. Third delivery date my husband was in the hospital so they wouldn't deliver. They told me to call them back when he would be discharged, but I needed to give them a week's notice! He went from the hospital to rehab. I now had a date that he would be returning home. I called back to arrange a delivery, with a week's notice, and was told "they are no longer receiving new patients ".”

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Posted 2 months ago

“Very bad experience throughout. A rude delivery driver, zero compassion for patients, massively overcharging for equipment. My insurance has already paid three times what the oxygen concentrator cost, and when a portable unit was no longer covered by my insurance they took all my oxygen away and the driver told me to just call 911 every day.”

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Posted 2 months ago

“Horrible company to deal with! I’ve had unfortunate experiences with supply deliveries, phone costumer service, ordering & payment processes. Similar experiences of other reviews. However, the person checking my equipment was excellent! Will use another provider.”

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Posted 2 months ago

“I have never been so upset with anyone in my life. I have severe copd and have the rsv virus right now. My oxygen level is tanked with oxygen. I requested for my portable tank to be refilled so I could get to the doctor and because they don't want to refill it before I have a test done I have to go without air. No one for any reason should strougle for air when there is an option not to. They said I should go with bad oxygen levels. Not a problem there”

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Posted 2 months ago

“I was referred to Lincare from my insurance company and Medicare for a VPAP machine. I went their office in Tempe, AZ for an appointment to get an orientation on the machine and cost involved. I received the new machine and I was very frustrated with the continued usage of the machine because of the mask fit which was very uncomfortable. I had no other options to use the mask as it caused me the lack of sleep. I went back to my respiratory therapist and informed him of my concerns. I was told that I had to get use to it. I tried off and on for a couple of months with no success. I stopped using the machine. I had called Lincare and mentioned that I wasn’t able to get used to the product and wanted to return it. They mentioned that they would contact the insurance company for me to get approval for any further billing. I paid initially for a couple of months but because I never received any billing from them I considered that it was approved. Several months go by and I was going to return the VPAP machine that was essentially on rental and did a online chat with one of their representatives who I had indicated that I had not received any billing via mail or email and I needed to know the status of the account and to return the machine. She informs me that I have a balance of $524.34 and that I had not processed a payment for 9 months since April thru December. I had mentioned that I had never received any billing from them and felt that they had gotten approval to freeze the account since I was not using the machine. She said she will mail an itemized bill to me and that they are sending billing statements via email and not via mail. Well it appears after further investigation on my own that I had received paper statements till March and switched over to a new patient portal that was online that was their preferred billing process and no paper statements would be sent as they were going green. I was never notified of this policy change. She also stated that now I own the machine based upon my transactions that I had not made. So now I have this bill for over $500 for equipment that was only used for a couple of months when they were sending out paper statements. So today I went online and registered for their patient portal which reflects my balance due and requires me to accept the new payment process via email which requires my consent to have paperless billing. I feel that they have been deceptive with how they switched over from paper to online paperless billing causing my account to continue to be billed for services that I wasn’t using nor aware that they may of never requested approval from Medicare. Being a senior on fixed income, I feel deceived and taken advantage of by virtue of there lack of communication.”

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Posted 2 months ago

“Submitted a credit card number so would be automatically billed. Still received paper bill. Called to ask why credit card not used. Waited on hold for one hour and finally gave up.”

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Posted 2 months ago

“Billed for supplies you never receive. You try to call and get shuffled around from department to department with no one able to resolve issue. worst company I have ever dealt with. I will be asking my pulmonary Dr to refer me to an alternate oxygen company”

Helpful Report

Posted 2 months ago

“Worst company ever they ship you the wrong items over and over & expect you to pay for wrong equipment. Seriously ridicules ... After ready reviews I thought I'd post mine too. And for those that struggle with egregious idiots at every level of lincare there is government agencies you can file a formal complaint as well as the BBB. If lincare can't clean up there act then it's up to people like me & you to shut them down stain them with fines after fines until we the people have some god damn dignity ....”

Helpful Report

Posted 2 months ago

“Terrible company, nobody knows what's going on and they just send you to someone else and its never ending waiting on hold and talking to people that cant help you. They sent my CPAP to collections even though I was compliant with my device and the doctor sent them the information. When I started receiving letters in the mail from collections it was months after they said they "fixed the problem" and that it was "a computer error that created this issue", I haven't even had the device for a year. Now I'm getting letters in the mail saying that I owe them money and I called the sleep specialist line and they said they can't help me but forwarded me to the Lincare line, now I'm waiting on hold AGAIN to see why they are charging me directly without me knowing. What a freaking headache, I would give them 0 stars.”

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Posted 3 months ago

“They don’t pay attention when you give them your address. This includes the driver. I had to call back at least 6x with the correct address. And then you get excuses. Do they know there a medical supply store? They don’t act like the people who need their supplies aren’t sick. It took two days to get my breathing mask and tubing.”

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Posted 3 months ago

“Worst fricking company in the world. Never had this problem with SuperCare for my CPAP Supplies. These idiots just throw sh*t in a box and ship it to you. When you call them to get things corrected, no one knows anything and directs you to someone else or a different department. I just spent two hours of my life and went nowhere and accomplished NADA! Wish I could give zero stars. Been going through this for a year now.”

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Posted 3 months ago

“This company is incompetent, use AeroCare instead! They ignore doctor’s prescriptions and never get back to the Dr or patient for anything. I’ve had 3 orders put in to them over a four month period. The first order was ignored for two months. Second was never filled. Last one I spoke to a young woman who informed me that my diagnosis did not warrant oxygen overnight. When I asked if they had reached out to the doctor I was told a SALES REP would go visit the doctor about it. I spoke with my doctor office who then sent my Rx to AeroCare and I received a call back within an hour, and the machine delivered the next day. Do not use this place.”

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Posted 3 months ago

“Terrible company for enteral supplies. Emergency number was unhelpful. Made changing enteral companies impossible. Would give zero stars.”

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Posted 3 months ago

“Lincare is the most awful company to deal with. If there is any other option for someone to take, trust me (take it) do not deal with this place. Trust me I’m not one to normally write anything or talk about any body or company but this place is awful. I’m to the point now of getting a lawyer to try and get my money back that they charged me and shouldn’t have. I’ve been over 6 months now of them supposably going to put the money back in my account and they still haven’t. Constant run around”

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Posted 3 months ago

“Worst server in albuquerque new mexico lincare. Put orders in three weeks ahead for oxygen concentrator and tanks before trip. When I got to hotel my supplies where not there. I called them. There answer was we don't have a driver to bring your stuff. If you what then you come to office to get them I said that not going to happen. I'm 77 years old and can hardly get around and they what me to pick it up. Finally I called there office in Florida. They got it straight. Now when it was time to leave .I called them to pick the stuff up. Again there answer was we don't have anyone to pick the concentrator and air tanks up. This is crazy how albuquerque lincare treat people. SMH”

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Posted 3 months ago

“Im warning you do use LinCare …I was lied to several times about what my Insurance would allow I paid out of pocket for years still wasnt eligible for the equipment I wanted year after they would make promises and then come up with another excuse …I finally switched companies getting everything I need and Insurance is Covering it! I feel so Blessed that I have an Amazing Company now!!!”

Helpful Report

Posted 3 months ago

“Lincare is the worst business I have ever dealt with. I have spent over 80 hours on the phone attempting to straighten out my bills and invoices. I would be more than happy to pay my bill once they can itemize and show me what they are billing me for. Most calls have taken at least an hour and sometimes over two. Two invoices showed that they billed me for items that sent incorrectly. After ten hours of calls to return and get the correct consumables I gave up and just ordered what I needed and paid out of my pocket. I was sent to collections for a past un-itemized bill. I spoke with the agent at the collection agency and voiced my concerns Lincare’s billing me without an itemized invoice. I then went over my notes including the dates, times and conversations with Lincare representatives. The collections agent said I’m not surprised and this is wrong and that he would make notes and send everything back to Lincare. I waited two months without hearing from Lincare so I attempted (multiple times again) to get an itemized bill and pay it. I was told by a Lincare representative that the had a computer problem early in the year (2023) and they were unable to supply me with a itemized bill but I owe the money. I’m finished with this company. Think twice before you do any business with them and keep notes. At this point I’m more than happy to hire representation and see what a judge thinks about a company and how they can continually waste my time. I feel I should be able to bill them for the amount of effort I have put into this. LINCARE SHOULD NOT BE ALLOWED TO DO BUSINESS IN THIS FASION.”

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Posted 3 months ago

“First of all the company is based in Georgia and you cant talk to a real person without a half hour or more wait. Second is that are only hear for the money and dont care about customers I showed up 15 min early to pick up a C-Pap, out of respect. I waited a half hour to be seen. I just about walked out after saying hello! The problem was they were having remote repair to the computer and had to respond to the guy working on it. I guess it takes two people to handle the task? Go with Fairview Med Ctr for your Medical Supply's!!!”

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Posted 3 months ago

“Never ever use this company for any medical equipment needs The worst and I mean the worst company you’ll ever deal with as they continue to lie have incompetent and uneducated people working for them Constantly proving wrong equipment and constantly lying that they’ll take care of it which never happens This has been going over 3 months cancelled the contract and they continue to bill both me and Medicare People you’ve been warned also read reviews on this company as people say pretty much the same things Jeff P Peoria, AZ”

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Posted 3 months ago

“They frequently ship the wrong size equipment; have LOOOONG phone wait times, poor customer service and declining equipment quality.”

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Posted 3 months ago

Lincare is rated 2.2 based on 420 reviews