Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.56

“fast delivery of product, fitted well.”

Posted 7 years ago

“one of the best company's I have dealt with bought a laptop and a case for it and also a 10inch high phone these where bought for 2 of my grandsons age 10 and 12 from the same family bought with no interest if paid in time ,the first one I was able to make extra payments so paid before time every time If i speak to a member of staff I find them very helpful in every way all these items where delivered before time informing me all the time about delivery by text messages even telling me that it had been delivered by that time I had already taken delivery from my locale postman .from a very pleased Charles Best”

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Posted 7 years ago

“Extremely rude customer service staff who speak over you do not listen and pass you to someone else so you have to explain everything over and over again I've had no resolution to then loosing my payment as their system wasn't working (confirmed to me by the missing payment department) so now I'm left to pay the £238 interest even though as far as I was aware I'd made my payment and had an email saying so but that's not good enough proof for them it's up to me to do their job for them!!! Disgusting!!!”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Terrible Customer Service. Appalling. Will close my account as soon as I am able to.”

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Posted 7 years ago

“Great range of products and their credit option is a brilliant way to buy larger items and pay them up. Returning products is free of charge and easy to do.”

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Posted 7 years ago

“Waiting for a cheque that they owe me for over 3 months now first time it was 7 days then 14 then yesterday 21 days for the cheque to arrive and 3 diff days it has been sent !!!!! , every Time I ring up I get told different things and get stated at a script over and over it's like talking to robots , they have no idea what they are talking about , gone though every complaint procedure nothing is resolved , littlewoods use to be so great but it has definitely gone right down hill”

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Posted 7 years ago

“The majority of customer service advisers are incompetent and rude. It has taken over 3 months of constant phone calls (Each time having to start from scratch due to no records being kept on our case, at least over 30 calls in total) to organize a collection and replacement of a chair. We called and arranged for a chair to be collected and replaced due to a defect. This was delivered the week after, with the delivery drivers saying they were not to collect the original chair and another company would be doing this. A couple of days later nothing happened and we couldn't arrange a collection for around 3 months. Littlewoods also added the second chair to my mother's account so she was now paying for both chairs. This was 3 months of paying for two chairs as we couldn't arrange a collection for the first defected chair (She was meant to be spreading the cost over 12 months, not 3!!!) I also tried contacting them on their online web mail service. After about 3 days (takes 24 hours for a reply) someone from the service team said a "specialist agent" would contact me back. They must have been busy saving the world as they never got back to me. RIP 00Poo Eventually, I complained enough on the phone, I got through to someone who was able to arrange a collection for this 1st chair. If I hadn't dealt with this for my mother she would have been ripped off numerous times and would probably still be paying for a chair she didn't have. A month after this collection, they still hadn't re-credited my mother's account and was still going to charge her for this second chair. It took another 40min phone call to establish the correct remaining balance for her (They thought we still owed the majority amount for the chair) and could also not find details of its collection. Talk about stressful. Everything that could have gone wrong did, but at least it's finally sorted now and I can forget their customer service telephone number that has been burned into my head.”

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Posted 7 years ago

“Littlewoods used to be so good when I first bought from them over 30 years ago and the customer services were really friendly and helpful. Sadly the service has gone downhill recently. Products frequently cost more than the retail prices. Interest is exorbitant if you pay off over a longer period. When I paid off early a 'Buy now pay later' item I was charged the full wack of interest. When I rang to query an interest payment I asked about it politely but the person on the other end of the phone was really rude. It has put me off shopping with them again”

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Posted 7 years ago

“Good service? What service if I can't get in touch with littlewoods ... Can't wait to clear my balance and close my account... had to make complain about littlewoods adding PPI to my account without permission, just glad I was successful in getting all my money back!!!”

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Posted 7 years ago

“Good prices, good payment and good easy to use website”

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Posted 7 years ago

“**** Customer service at this place second to none. ???????? don't be silly. Wouldn't buy a dishcloth from here now. Would be faulty and take them over a month to collect. They'd miss 3 pickup days where nobody would show. Staff don't know what they are supposed to do other than talk over you. Then have no answer when you can get a word In. And apparently can't transfer you to a manager or supervisor. Actually even just a complaints department is impossible and doesn't exist. You have to find an email of a website dedicated to the high standard of customer service littlewoods clearly have (another witty joke) dog rough it is ???? anyway unless you want broken furniture sat in your house for a month and no sign of collection go for it. Otherwise prepare yourself for the rollercoaster that is littlewoods peace out Facebook!. #littlewoods #complaints #useless Littlewoods”

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Posted 7 years ago

“They didn't treat me very nice and the quality of cushion covers weren't good.”

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Posted 7 years ago

“Goods delivered as described and quickly. High quality and good weekly payment options. Friendly telephone staff and easy paperless statements.”

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Posted 7 years ago

“Use Littlewoods and their courier service ArrowXL You will not be disappointed if you want the following: 1) Damaged goods delivered not once but twice. 2) A customer services department that offers no service to its customers. 3) A courier service that supplies a date at a non-convenient time slot ever time and on a other occasion inform you your goods will not be delivered the day before because its out of stock 4) A courier that delivers a damaged item but refuse to collect the previous damaged item. 5) Never get a straight answer to a question. 6) Do not keep their promises to contact you back. 7) Frustration, having to contact them as they never return any calls. Say one thing then denies it. However, if you expect a decent service then you REALLY need to shop elsewhere. We went to Currys picked the item, its was nearly £170 cheaper, delivered at a time that suited us. Their delivery service unpacked the item checked it, took the rubbish away………………delivery free. Littlewoods soon to be rebranded Littleuse!”

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Posted 7 years ago

“Use Littlewoods and their courier service ArrowXL You will not be disappointed if you want the following: 1) Damaged goods delivered not once but twice. 2) A customer services department that offers no service to its customers. 3) A courier service that supplies a date at a non-convenient time slot ever time and on a other occasion inform you your goods will not be delivered the day before because its out of stock 4) A courier that delivers a damaged item but refuse to collect the previous damaged item. 5) Never get a straight answer to a question. 6) Do not keep their promises to contact you back. 7) Frustration, having to contact them as they never return any calls. Say one thing then denies it. However, if you expect a decent service then you REALLY need to shop elsewhere. We went to Currys picked the item, its was nearly £170 cheaper, delivered at a time that suited us. Their delivery service unpacked the item checked it, took the rubbish away………………delivery free. Littlewoods soon to be rebranded Littleuse!”

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Posted 7 years ago

“Fantastic service, free delivery and returns. Hassle free with hundreds of products to choose from and majority of these are cheaper than the shops. You can always find a discount code on line to help give you even further savings. 5?”

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Posted 7 years ago

“Really fast delivery and very helpful if there are any problems with any of the products.”

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Posted 7 years ago

“Ordered a suite for my daughter in May. Was supposed to be here in June 22nd. Did not appear. Spent £30 chasing it up on phone. Then when checked account it said unable to deliver. But yet we'd been in. Then reordered it again on 24th June. Was supposed to come on Friday 21st July. Still waiting. Spent more money chasing this up. When asked for them to verify Exactly where it was customer services was rude. Had phone put down on me twice. Still no suite.”

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Posted 7 years ago

“My partner bought me a beautiful engagement ring from Littlewoods which I have had for under 1 year. Despite no knocks, one of the diamonds is already missing which I am gutted about. Other diamonds look likely to become loose as the clasps holding them in have sheared off. Contacted their customer service and they offered to replace asking us to return the ring. Fortunately however, my partner had the insight to check the ring was still in stock, which it wasn't and as it transpired wasn't being sold anymore. Thank God we didn't send my ring back. Called customer service again who told me that despite their being only 7 weeks to our wedding and having had my wedding ring specifically made to fit my engagement ring, they were not prepared to pay for the cost of the repair. Shoddy workmanship has caused this and their customer service isn't much better. Avoid at all costs.”

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Posted 7 years ago

Littlewoods Reviews