Littlewoods Reviews

Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.56

1.6 Rating 291 Reviews

13 %

of reviewers recommend Littlewoods

About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

Visit Website

Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

Write Your review

Tell us how Littlewoods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Littlewoods 1 star review on 19th March 2021

James

Littlewoods 1 star review on 14th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Littlewoods can you please explain why the gold ring I returned was not deducted from my account settlement. I'd also like to know why when I bought the ring on May 27th it was £210 and after returning it to buy the same ring in another size it was £470. I spoke to your customer service team and they were not helpful in reviewing the matter so perhaps you can help on here... Why was there no reduction to monies owed once you received the returned items? Is it not unfair to increase a product by 76%+ over a 16 day period where the first price was not a holiday price? Why was no price match offered? Even when I called several times to complain. What does a price match look like on your site when it works? Why is there no one to help on a clear line? Why am I not valued as a customer? I'm looking forward to hearing your answers. And how you will rectify this. Regards Jo”

Helpful Report

Posted 6 years ago

“Little woods need to sort out the little sh****** staff”

Helpful Report

Posted 6 years ago

“Little tip: When looking at something you want in a Littlewoods, look ANYWHERE else for it first. Guaranty you will find a cheaper price, not just somewhere, but MANY places. They are so blatant in their overcharging its a wonder why people still shop there! I just don't get it.”

Helpful Report

Posted 7 years ago

“Every time I try to purchase something from this site, it either doesn't work, or it constantly says transaction failed, even though I have always used this card but recently, it's not working for the site (the account is never empty so that is not an excuse), Also, whenever I try to call, most of the people on the other line keeps hanging up on me mid-order making me have to restart everything each time, New customers, I wouldn't waste my time on this overpriced place if I was you because you will be very disappointed in the long run,”

Helpful Report

Posted 7 years ago

“RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH RUBISH nothing else but rubbish thanks to Argos etc”

Helpful Report

Posted 7 years ago

“One of the worst company on the planet I've got an acound with them I ordered a samsung vr for my nephew for Xmas and it says call on this number to proceed your order I called and this lady was asking why your email is like this and why doesn't have your name wtf I can have my email address however I fill like it this is so rude and she says I'm gona close your acound i asked her any reason she hung up on me and my little woods and very acound is close now 😅😅😅😅😅 back to the old Argos”

Helpful Report

Posted 7 years ago

“Terrible customer services. Ordered a television which was faulty, trying to get a replacement has been almost impossible! To then have phone call after phone call ended after being on the phone for a long time trying to get it sorted! Get put on hold for ages while they ‘try to sort it’ and then the line goes dead - it is just disgraceful! Add to that the promise of a call back to resolve the issue with no call back! I will not be buying anything else from this awful company!!!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Worst customer service ever! Will never use littlewoods again. Do yourself a favour and spend your money elsewhere.”

Helpful Report

Posted 7 years ago

“Although a lot of sizes were not available - due to Christmas demand, no doubt - they did have items that I was looking for. I'll be interested to see how logistics are taken care of.”

Helpful Report

Posted 7 years ago

“Ordered a washing machine 16 days ago, its now 3 days overdue, and they tell me I won't have it for another 6 days, the snot that answered my complaint was, well a bit snotty, and not at all helpful.”

Helpful Report

Posted 7 years ago

“RAC cover through account. Had accident cover. Rang them when needed help, told that I was not covered and that I would have to pay for call out if not goodbye! Beware! Tried to call customer service when I received my renewal as it said that I would receive renewal docs from RAC if renewed. Rubbish, RAC no longer issue renewal membership confirmation and cards.They say it helps the environment! You can get them if you ask RAC, but expect to be passed from pillar to post to get to the right department. Even then they treat DIRECT customers as priority and treat Little woods customers as low priority. Try ringing Little woods to tell them that their renewal letter is misleading, foreign overseas customer service, who hang up on you when they can't put you through to right department. Hopeless!”

Helpful Report

Posted 7 years ago

“Rubbish, rubbish, rubbish, ordered a dress on 10/11/17 for next day delivery, it’s now 21/11/17 still not received dress. When I phone customer services, they’re unable to help and just disconnect the call. Just want my £99 back and will never ever order from them again”

Helpful Report

Posted 7 years ago

“charged me double payment when i had already paid”

Helpful Report

Posted 7 years ago

“Terrible terrible company dont bother! Ordered 3 items to be told 1 was out of stock so that i can either cancel the item or wait for it to be back in stock. Tracking showed it was delivered to the warehouse and to be delivered that day. I phoned to ask what time roughly to be told its all out od stock. I then phoned back because it said the 2 items were loaded onto the van and they said because 1 item was cancelled all items were cancelled by mistake. Then i phoned back to try and have it delivered to be told the 2 items were being delivered today or tomorrow and the previous lady made a mistake. Phoned next day to be told all items were cancelled and it will take 10 to 14 days before i can re order. What an absolute joke!!!!! I got rid of all my bedroom furniture to now have nothing. Terrible poor poor customer services with people who don't have a CLUE with whats going on. Stay well clear unless you want to be let down!!!! Id rather have no items than re order!!!!!!!”

Helpful Report

Posted 7 years ago

“Fast delivery and an easy returns policy that doesn't cost me to return an item”

Helpful Report

Posted 7 years ago

“I have been with littlewoods for over 12 years but will never buy from them again”

Helpful Report

Posted 7 years ago

“Absolutely appalled at the service received this evening by your "customer service" team but I will like to start with the automated service to put me through to the correct department of which asks you whether you have your account number to hand of which when you answer 'no' this information isn't picked up by the handler at the other end, who still needs to ask you the same question to locate your details, back to staff members: I have been hung up on twice, and I have also called through to find that the handler did not have their headset on leaving me with no answer for at least 2 minutes before I felt the need to hang up. Your staff member in the 'customer care' team broke the Data Protection Act twice throughout talking to her this evening, I was advised to log my complaint online, rather than on the phone as this was a better procedure, however your website does not reflect this. I would recommend if this is the case this is also added to your website to reflect the poor service your call centre(s) provide. I have requested to speak to a manager twice this evening alone - however I was advised they were in a meeting, however no staff member could confirm how long this meeting would take, or if a manager could call me back at all. I suggest your call centres are aware of their managers location and schedule throughout the day. I requested confirmation of your complaints procedure to which no call handler could advise me of apart from the investigation team would look into this. I have called approximately 10 times since Wednesday being passed from handler to handler with no resolution put in place, not only this; I have also ordered a digital download which was expected on Wednesday the 13th of September of which I have never received, I have requested a refund 6 times with no joy. If you do not respond and resolve my complaint within 7 weeks I will be approaching the Financial Ombudsman without hesitation. I understand you have 8 weeks to resolve your complaints, however I expressed dissatisfaction on the date of the 13th I therefore suggest you escalate my complaint to the investigation team immediately as per your complaints procedure of which your staff members can find on your website. Thank you.”

Helpful Report

Posted 7 years ago

“Good delivery and very good products good terms”

Helpful Report

Posted 7 years ago

“Unfortunately I had to select ONE star as I couldn't select none! We recently purchased a TV unit and cupboard + 3 drawer unit. Both are absolutely rubbish!! The TV unit won't take a tv as it just bends out of shape. similarly the cupboard including 3 centre drawers is just rubbish beyond belief - put anything in it and the whole cupboard distorts - we can't even open the cupboard drawers!! Total utter rubbish.”

Helpful Report

Posted 7 years ago

Littlewoods is rated 1.6 based on 291 reviews