Littlewoods Reviews

Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.55

1.6 Rating 293 Reviews

13 %

of reviewers recommend Littlewoods

About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

Visit Website

Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021

James

Littlewoods 1 star review on 14th June 2020

Anonymous

Anonymous // 01/01/2019

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“Beware if you want to return an electrical item that is faulty! I bought a steam generator iron in November, used twice and doesn't work properly and despite being a customer for 20+ years they wont take my word for it! Time was they would ask you to return it and send a replacement all at the same time, not any more they now order another which go's on you account and then ask you to return the other for a technician to inspect, only then will they remove it from the account if the technician agrees with you that it's faulty - if he doesn't you end up with something useless on your account to pay for and I had to call 4 times even to get this agreed as despite being told it was arranged it wasn't. They didn't understand at all that I just wanted to have an item that worked, if it did why would I be returning it after 6 weeks?????? I think that the call centre has now been moved out of the UK and the customer service has gone down the pan with it!”

Helpful Report

Posted 6 years ago

“Genuinely worst Customer Service I've ever experienced. Ordered an item that was originally delayed in being shipped out with no explanation, then didn't show up for ANOTHER week after it should have been delivered so I contacted their live chat. DON'T EVEN BOTHER!!! Had the misfortune of speaking to 3 people because they were all equally as incompetent and none of them seem to speak actual English. All their responses are the same auto-replies you'd expect from emails, not a genuine sentence to be found. MY EXPERIENCE: asked first agent where my item was, he said he'd look into it, took him easily 10 min, then he said he had info for me and didn't say anything for another 3 min. I asked if he was going to tell me anything and he got MAD AT ME, saying that he'd asked me to give him a moment before! I pointed out he'd literally just said he had info and he was like "oh sorry I didn't mean to send that." He then pushed me into a queue to talk to a "track and trace" agent, which is a specialist for reading the info you can see yourself on the account! Literally all that person said was "oh yeah no updates since Nov 29th, seems like it got lost." NO KIDDING!! They needed a specialist to tell me that! The best part: when I was put into the queue it said it would be about 19 min.... I ended up waiting almost 1.5 HOURS! FOR NOTHING!! The agent then said they'd refund me the item I'd bought on sale because it seemed to have gotten lost, I asked to have it reshipped instead as I wanted the thing I purchased not the money. DUH. They said THAT'S NOT POSSIBLE! They literally CANNOT resend you an item that THEY lost! What you have to do is refund the original and then purchase it again! Imagine buying something expensive for 1000€ and having to purchase it TWICE while waiting on the refund!! I told them I don't want the refund, just reship the item and they put me to the THIRD agent without asking who read the previous chat and went "so I have to do a price match?" referring to the sales price I got the item for originally. I told him no, I just want you to send the item out again and keep the money you have. He then told me after several more minutes of waiting that the item had already been refunded! I'm not a native English speaker but my God, the reading comprehension of those robots is abysmal. NEVER EVER EVER ORDER FROM THEM!!!!! This taught me to never buy from anywhere but Amazon ever again. I've never had such an awful experience before and it lasted TWO HOURS!!! FOR NOTHING!!! And btw, I used to work in a call centre myself, so I know the job and I've seen all kinds of things. If it is true that they can't just reship an item NEVER BUY ANYTHING FROM THEM EVER!! Their system is utter broken garbage in that case and you should not trust them with your information or money! Being able to reship an order is the ABSOLUTE MINIMUM a sales/order system should be capable of!”

Helpful Report

Posted 6 years ago

“I ordered the 5 door Mirrored Prague Wardrobe and chest of drawers in White Ash. Also a dining table with four chairs. The products came flat packed but with instructions and all the required nuts and bolts. The finish of both products were amazing. The wardrobe and drawer looks very lovely in the bedroom and compliments the minty walls and silver framed beds. It is also very spacious inside to fit lots of things. And the dining table also very sturdy and perfect for the price, got it in the sale. Littlewoods is the perfect place to shop if you can't pay all in one go too. It has a wide range of things to buy from home to clothing to self care. I have been with littlewoods for more than 7 years now and have ordered from them multiple time in each year.”

Helpful Report

Posted 6 years ago

“My padded jacket fits perfect I had up to date progress on when my jacket might arrive I was pleased with the date the product arrived”

Helpful Report

Posted 6 years ago

“Worst company i have ever ever dealt with. Never again. Yodel messed up delivery littlewoods never rectified things, item never received. No one can do their job properly. Not to mention being cut off constantly whilst on hold . Phoned 7 times in one evening to ask to speak to someone in order to complain each and every time i was put on hold then cut off. NEVER USE AGAIN WORST EXPERIENCE EVER”

Helpful Report

Posted 6 years ago

“Absolute terrible customer service and dont let you spend your credit but take money out of your account and when phone to complaine the are so rude to you never buy from here”

Helpful Report

Posted 6 years ago

“Shocking company. Had a Shop Direct account with Very and Littlewoods and have never been so disappointed and unsatisfied with the service from both companies. There's far too much to write but this company will take your money but not allow you to purchase any more items due to money not showing in account. My money got taken from my bank account and went to Very's account but they could not locate it. Over 24 hours later and the money is still not on my account. I trued to buy an Xbox for my 6 year old but can't because Very does not know where my money went. They then reduce my credit limit for no reason making it even more difficuilt to buy anuything. I have spoken to over 6 different advisors and been hung up over 3 times. Not one advisor has a clue and they all give you conflicting information. Company rips you off and expects weekly payments even though most customers are salaried and get paid monthly. Just a con to charge customers even more due to late payments and interest comes off just when ever suits without any prior notification, again, to get more money out of customers. Company is shocking and anyone with sense will boycott this mickey mouse organisation.”

Helpful Report

Posted 6 years ago

“Disgusting customer service!!!! how are they still around? scary doing business with them”

Helpful Report

Posted 6 years ago

“Absolute joke of customer service, ring up for advice and they’re just so rude and then put phone down on you. Don’t have a clue what there doing”

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Posted 6 years ago

“Horrible service...”

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Posted 6 years ago

“This company always delivers on time You do pay around £20-£30 more than the high street but you can multi buy and send back all They are very accommodating and never argue or complain”

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Posted 6 years ago

“I purchase alot of items from Littlewoods and love the free postage and free returns. It saves the hassle of paying for an item and then waiting for refund to come back in. Its so easy to shop there and spread payments.”

Helpful Report

Posted 6 years ago

“Some items I ordered got delivered to the wrong address, even though it said it had been delivered to my address, which it had not. I phoned customer service and they credited my account straight away! Excellent service”

Helpful Report

Posted 6 years ago

“This company has gone terrible since the call centre has been moved from the UK. Been a customer for 16 years with the maximum credit limit and ordered thousands of pounds of goods in that time. regretfully, the time has come to cancel the account. I ordered a Bed and Mattress and paid the addiitonal £35.00 to have the delivery drivers take away my old bed and mattress. The delivery drivers bluntly refused to take away the old bed and mattress even though it had been paid for and was in such a rush to get away, would not bother to contact the office to confirm we had paid for the collection of the old items. Called Littlewoods' south african call centre the same day to be advised that they would re-schedule the collection for the following day. The following day I received an email from Littlewoods confirming the cancellation of my order and asking I call them to arrange for collection of the new bed and mattress and my account had been refunded. I then call LIttlewoods again who advise that the person I initially spoke to cancelled the whole order, refunded my account awaiting return of the new items and that I will not get the old bed and mattress taken away today as I had thought. as you would in this scanario, I demanded that they honour the order and arrange to have the old bed and mattress collected - and I was told that they had refunded the £35.00 collection fee and that I would now have to arrange for the disposal myself !! Asked to speak to a supervisor/manager and was cut off - then spoke to another lady who reinstated the order but said that they would not be able to get the courier to come back just for a collection. I asked to speak to a manager but was told I couldn't so asked to make a complaint and she had to transfer me to another department. Said that they would investigate and placed a £10 credit on my account - still out of pocket, as my local council charge £35.00 to pick up large bulky items. All in all, awful company with zero customer service. If you want my custom back, you bring back UK call centres - otherwise, see ya later............”

Helpful Report

Posted 6 years ago

“Clear website. Quick delivery and easy to pay”

Helpful Report

Posted 6 years ago

“Difficult customer care Unhelpful Very disappointed Won't order anything else from littlewoods or Very in future Faulty Applience I am Going back to shop in Argos In November 2016 I bought an INDESIT cooker, fridge and wash machine online from littlewoods direct, ordered all at same time. It was my birthday so I kind want to treat myself to a new kitchen. By May 2018 4 knobs of the cooker were broken, it fell out one by one within a week while cleaning the cooker. The "member" that connects the four knob to the cooker is made of plastic instead of metal with time it made it frigile to break with a simple touch. There are ONLY 2 knobs left on the cooker that for oven and grill, which the "member" that connects to the cooker are made of metal... Product PD450E8, Indesit, white Cooker is a faulty product. Only two knobs "member" out 6 are made of metal (the other 4 ones) are made of plastic which makes it very easy to break. Anyone thinking of buying this product THINK about it, as I have a cooker at home in perfect condition without Four knobs and I cannot cook meals cooker and I have children at home to feed ( I would add pictures here but there isn't an option to do so). My previous cooker I bought in Argos and spent £200, I had the cooker for 6 years, not a knob missing when I decided to replaced for this one. In fact I gave it to a friend. I spent £429 for this INDESIT cooker that all the knobs fall off within 15 months old. Now I have to pay an extra £22 a month in a period of 12 to pay for warranty to have Indesit company to fix the cooker. I called Littlewoods first to report what happened back in May, the call was answered in India and the customer service was horrendous. I am a very unhappy customer. I been with littlewoods for nearly 5 years in this period I bought sofa, TV, wooden flooring, footwear, kitchen appliences, etc etc... I am very disappointed with products and customer care that I received from littlewoods and I won't be purchased anymore from them. Will take my money elsewhere that will appreciate my money and me as a customer. P.s I just found out that very is same company, I will stay clear from Very too. Please, Check reviews before buying.”

Helpful Report

Posted 6 years ago

“I love the flexibility of buy now pay later (interest free). Particularly helpful for spreading the cost of larger purchases. They provide easy tracking of your order progress from processing, packing, despatch and delivery - really helpful. The free delivery service is also fantastic. Often my items can arrive the next day.”

Helpful Report

Posted 6 years ago

“Always a quick and sufficient order and delivery process.”

Helpful Report

Posted 6 years ago

“Really bad customer service on phone they haven't got a clue and they just LIE absolute joke of a company. Been a customer for over 20 years it has went way DOWNHILL. Once I have paid off my balance in the next couple of months I will not purchase a single thing from them again.and I have spent thousands over the years with them also customers of mine have spent thousands.but no more. GOODBYE LITTLEWOODS”

Helpful Report

Posted 6 years ago

“Have been a customer for quite some time but hadn't ordered in a while due to personal reasons. I was a little annoyed at receiving a letter telling me my account would be closed if I didn't place an order! Normally I enjoy special offer codes etc and the goods are always good. I have noticed the recent price rise in clothing though which was another reason I'd not ordered for a while - they used to have some really good offers in the sale section, but I haven't seen any for a while now. I needed a new toaster so went ahead and ordered a toaster in order to keep my account...... I then realised my maximum spend amount has not actually increased at all since opening the account quite a few years ago - I really think it should be more by now. If I would need to buy something like a washing machine I wouldn't have enough credit to do so (the whole point of having a catalogue - pay dearer prices to pay for things slowly) I'm happy with the products from Littlewoods but the rest of what I've talked about has brought my rating down.”

Helpful Report

Posted 6 years ago

Littlewoods is rated 1.6 based on 293 reviews