Living and Home Reviews

Name: Living and Home
Rating: 3.93

3.9 Rating 895 Reviews

73 %

of reviewers recommend Living and Home

3.9

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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info@livingandhome.co.uk

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Living and Home 1 star review on 4th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item broke after 1 use, they don't respond to you when you raise issues with them so unable to get a refund. Avoid this company at all costs, sell faulty products, scammers”

Helpful Report

Posted 1 year ago

“Ordered a table and chairs for the garden. Received a confirmation email saying someone would be in touch about delivery. With no notice, delivery was attempted but I wasn't in. Tried three times to contact the delivery company but no response. Then received a message at 9.07am on a Sunday morning, saying delivery would be between 9-11 that day, no notice given and again I wasnt available. Contacted Living and Home whose answer the day after was 'we'll deliver it today'. Just can't grasp the concept of giving prior notice for people who work full time, to allow plans to be made to ensure someone is in. Still waiting to hear back re cancelling the order and getting a full refund. Not impressed at all with the service.. I can't comment on the product as I've never received it”

Helpful Report

Posted 1 year ago

“A vital part needed for the item ordered was missing. After numerous emails the company failed to supply the item maintaining that it had to be bought separately. They could not point to the item on the website, nor did they offer to sell it and could not tell me where to get it. Their replies were nonsense. I bought an identical item from another supplier which did have the vital part. I tried B andQ market place supplier in hope of getting more timely delivery. Disaster!”

Helpful Report

Posted 1 year ago

“First of all, might I say that the delivery service was somewhat unprofessional. It was just by chance that I was at home as I had not received any notification of the delivery or even that the item was dispatched. Anyway, when the delivery did indeed arrive, I witnessed the driver drop the box (which contained an armchair and matching footstool) out of the back of the van. He then proceeded to carry out what can only be described as a 'tyre flip', like you would expect to see on world's strongest man, up the length of my driveway to my front door. As I'm sure you can imagine, the box was looking somewhat worse for wear with rips and holes so I asked for him to open the box and inspect the contents for any damage. The chair did actually fair reasonably well during this ordeal so I accepted the delivery at the time. However, upon further inspection, it has come to light that there were a number of issues with the product including damage and quality which are simply not acceptable. At the time of writing, I'm still waiting for a response from their customer service to remedy this...”

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Posted 1 year ago

“Appalling quality and service. DO NOT USE THIS COMPANY!”

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Posted 1 year ago

“Pleasant shopping experience.”

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Posted 2 years ago

“Great website with wonderful products. Great choice and prices.”

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Posted 2 years ago

“The retractable canopy arrived in only a few days”

Helpful Report

Posted 2 years ago

“I bought a 3meter parasol. When it arrived the box was battered and had been opened as there was a new line of staples up the full length of the box. When we put it up we could see that the pole was dented and scratched. It obviously was a used returned item so therefore secondhand, not impressed. If I had bought it from B&Q I would have returned it to the store. This was a very large parcel and unfortunately buying online you have the inconvenience of packing it and then parcel it back to Living and Home. (Very inconvenient) good way of them getting rid of used items. I will buy straight from a high street store in the future even if it costs more. This item should have been checked over before being sent out”

Helpful Report

Posted 2 years ago

Dear Janet, Apologies for your experience. We are investigating your case and we will get back to you, ASAP. Thanks, Living and Home

Posted 2 years ago

“I purchased a patio table very recently. I haven't used it, and it has already started to rust. I've tried to contact living and home on numerous times, and in numerous ways and they have not replied. Disgusted”

Helpful Report

Posted 2 years ago

Dear Julia, Apologies for your experience. We are investigating your case and we will get back to you, ASAP. Thanks, Living and Home

Posted 2 years ago

“Fast delivery and product was exactly as described.”

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Posted 2 years ago

“Good company. My first usage of them and worked really well. Drawers took 3 days from ordering to delivery. Had what I needed at a price I wanted to pay.”

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Posted 2 years ago

“Great products, good quality and quick delivery.”

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Posted 2 years ago

“I recently purchased a sun parasol. Good experience from start to finish. The parasol is good quality & value for money. It was delivered on time with no problems. Can't fault anything.”

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Posted 2 years ago

“Order a chair first and it was delivered promptly, in fact a day earlier. Easy to put together without any fuss. Hopefully they will last a while but very comfortable to sit in and look bigger in real life than on the photos.”

Helpful Report

Posted 2 years ago

“The heater arrived on time and in good condition no issues. The control knob for adjusting the heat was missing though. Who can I contact to get one sent out to me.”

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Posted 2 years ago

“Quick delivery.”

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Posted 2 years ago

“Very happy with my purchase thank you very much Very professional and reliable company”

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Posted 2 years ago

“Arrived on time fitted and working well, lots of instructions though difficult to understand at times.”

Helpful Report

Posted 2 years ago

“Very poorly finished, so much so that we had to repaint it. Would have sent the shed back but out of necessity needed to use it almost straight away. Would not purchase again from this company. Haven't contacted the company as I guess I won't get any further forward with them.”

Helpful Report

Posted 2 years ago

Dear Susan, Apology for your experience. We will take on your feedback and make improvements in the future. Thanks Living and Home

Posted 2 years ago

Living and Home is rated 3.9 based on 895 reviews