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LloydsPharmacy Reviews

1.6 Rating 105 Reviews
12 %
of reviewers recommend LloydsPharmacy
1.6
Based on 105 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 5%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read LloydsPharmacy Reviews

About LloydsPharmacy:

Lloydspharmacy is a leading community pharmacy and healthcare provider with over 1,650 pharmacies across the UK, mainly in community and health centre locations. We employ around 17,000 staff and dispense over 150 million prescription items every year. Lloydspharmacy is committed to ‘healthcare for life’ and our vision is to be a great healthcare brand. Our customers are our main focus and we endeavour to provide them with exceptional service and healthcare. Accessibly located within the heart of communities, our local pharmacies are right on the doorstep and strive to be the first choice for customer needs. We are much more than a dispenser of medicines. Prevention, management and treatment are at the very core of our business, and we aim to deliver high quality outcomes for chronic conditions, such as diabetes and heart health, and to support local communities in making informed health decisions.

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Phone:

0845 600 3565

Location:

Lloydspharmacy Limited,Sapphire Court,Walsgrave Triangle
Coventry
CV2 2TX

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LloydsPharmacy 1 star review on 27th May 2024
Anonymous
LloydsPharmacy 1 star review on 23rd December 2021
Paul Dunwell
Anonymous
Anonymous  // 01/01/2019
Trustpilot Thanks! Your review counts. You reviewed LloydsPharmacy Add photo Your review is pending—it may take up to 2 hours to appear on Trustpilot. Learn more giuseppe pagano 8 reviews GB Rated 1 out of 5 stars Extremely poor customer service. Extremely poor customer service. Clearly their processes are very disjointed and no one seems to know what's going on. Ordered a fragrance for a friend's birthday was given delivery date of 18/20 July. As it got to 18/7 and I hadn't had any communication whatsoever I e mailed just to check it was on track as the birthday was 21/7,the email automated response says they will endeavour to answer within 10 days! (Still no response) I eventually rang ( on a number that said you may be charged) and spoke to a customer service person who told me there was a delay in the warehouse,she thought, she would chase it up and get back to me, she didn't. I rang again 20/7 to be told they didn't know where it was up to, I asked why they give projected delivery dates if they have no way of ensuring they are accurate, he said he agreed it was bad. It's now 21/7, no sign of my friends present and just received an e mail from courier saying they have received it,looks like another day or two before I will receive it. I really do see why Amazon does so well especially if you have prime, I won't be buying from Lloyds again that's for sure and wouldn't recommend
Helpful Report
Posted 2 years ago
I booked online antigen tests in Lloyds in Nigel rise Livingston I received a confirmation e mail 1 day before and turned up on time to be told they did’nt do them, absolutely shocking as needed next day for travel. Had to arrange others and travel some distance to get them. Attitude in shop was disgraceful saying not their fault. Why allow to book and confirm when not awailable. Want reimbursed for fuel costs . Never ever will set foot in a Lloyds pharmacy.
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Posted 2 years ago
Closed on Saturday 2 July tho’ supposed to be open re website and notice on door. Inconvenient as on cancer drugs. Made mistake on wife’s prescription giving another person’s prescription note instead of hers. Explanation ‘’ just human error’’ with a shrug. Who got my wife’s prescription??. Very low level of customer service now. Will be moving to Boots.
Helpful Report
Posted 2 years ago
Had another email they still can’t grasp they send wrong order how hard is it really worst service I have used never again 4 weeks in and still no further forward
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Posted 2 years ago
Ordered a product online for click and collect, next day I get an email saying it was packed and shipped. After SIXTEEN days there was no news of arrival. Contacted customer service by form, said to wait TEN WORKING DAYS. Went to pharmacy, said there was nothing they could do, to call the help line. Called the helpline, they believe the package was lost. "No more stock of that item, sorry, here's you're refund, should be with you within 3 days." Absolute joke of a service, customers left wondering what's going on. Zero care. No wonder they are closing.. hopefully they'll give way to pharmacies that actually know what they're doing
Helpful Report
Posted 2 years ago
Once again I waited for Lloyds in Park Avenue, Northampton to text me to say my prescription was ready to collect. Two days after it should have been ready I phoned them. I was verbally abused by the woman who answered the phone because I said that I thought 4 days to fill a regular prescription was unacceptable and it had been sent electronically by my surgery. I was told in a very aggressive manner, "Do not argue with me Mrs. T-----". I phoned customer complaints and listened to the usual excuses, how busy they are, blah blah blah. The complaint is supposed to be passed to the regional manager but I won't be told what they have done about it. I went into the pharmacy this morning at 10.30am to pick up prescription which they had very generously finally filled. I was the only customer there, they ignored me for at least 5 minutes, didn't even acknowledge me. There are about 8 staff members and only one who is pleasant, the rest are ignorant and downright rude. This is the only pharmacy within easy reach so I will have to continue to use it.
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Posted 2 years ago
Total disgrace bought nicorette patches dad got the wrong strength went back 5 minutes later would not change product because it had been out of the shop what a total disgrace customer service at its lowest, lloyds in nocturm are a joke
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Posted 2 years ago
Well I was hoping Lloyds Direct would be better than my local Lloyds Chemists which are bad. Wrong! At first I was impressed but for the last two times I have had issues. Bearing in mind that medication is extremely important, it's not good enough that the medication you need is out of stock with no contact from Lloyds. I have been very unwell and my GP increased my dosage, well I've still not got the medication. My order shows it's being checked and packaged. This message has been displayed for two days. Several days prior to this, it was out of stock. Then I received a message to order the same medication again yesterday! I've requested the prescription back and I'm going to Boots today to see if I can get it filled there. Another issue is they do not pick up the prescription for several days on their system. However I can see the GP has sent it. After I get this sorted, I'm never going anywhere near Lloyds again.
Helpful Report
Posted 2 years ago
Placed an order with promise of 10% from first order, no discount given, code not valid, completed order still the 10% discount not taken off at checkout as promised. Wrote immediately asking if I should cancel order, wrote again, and again no reply wrote to the CEO no reply, then four days later order arrived, for a birthday present, still sat here unopened as still waiting them to reply, i would avoid trusting or ordering from Lloyds
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Posted 2 years ago
Had our LFT tests (for travel to USA) cancelled with 5 days notice leaving us unable to rebook local or video ones only option is to travel a round trip of 66 miles. Have been booked for several weeks now, will never use again.
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Posted 2 years ago
Love Street Lloyds Pharmacy Paisley - totally went downhill in the last 2 years - no customer / patient care! Never have prescriptions ready and make you wait up to 30 minutes and regularly send elderly patients away to come back in a few days time even after they have queued out in the cold for an hour when policy was 2 in shop at a time. I recently fell outside the shop and was bleeding from my hand - no care or concern and wouldn’t even give me a tissue when I asked. I have changed to Well pharmacy in paisley despite this being the local pharmacy to my home. Night and day - friendly service that enters your name into a tablet and instantly locates your prescription and takes your number to text you to in future when one arrives instead of searching for up to 10 minutes in various boxes for prescriptions- absolute joke of a service unless your a junkie which there are usually at least one coming straight in for their fix. Extremely poor customer experience- AVOID! Only here this time as dr sent Mums prescription here in error 11 days agoinstead of to Well Pharmacy but still not ready! Hoping never to be back! Currently have 8 people in shop all disgruntled as rotten service with nothing ready. One old man just was sent away to try again maybe Thursday when he is going on holiday in Friday and ordered 2 weeks ago! Honestly ridiculous! Another man just commented to another “register as a junkie and you’ll be seen right away”.
Helpful Report
Posted 2 years ago
Paid for stuff (over £80 ) for an online order.Didn't arrive. Called them - ITS OUT OF STOCK! Now have to wait 5 days for refund, if I hadn't of called they would have kept my money until it came into stock (no ideas when that would be) BEWARE!
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Posted 2 years ago
Absolutely abysmal service, I thought switching to online prescriptions would be less hassle than going to the chemist, now that I have had to deal Lloyds direct I realise that was a mistake, I have six common medicines repeated every month but Lloyds only had three in stock, the first two missing items took an extra week and the Gaviscon that I ordered on 17th March is yet to arrive in stock (today it's 5th April). I can go to Boots in our local village and buy twenty bottles so why is such a large company so inept at maintaining stock levels. If you can't supply your existing customers with quality of life improving, and often life saving medication then stop sending out tens of thousands of unsolicited spam emails every day touting for new custom, more customers is the last thing Lloyds needs until it gets its house in order. Any of your standard cut and paste responses to this review will be taken as an insult.
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Posted 2 years ago
Went to Lloyds pharmacy Bedgrove Aylesbury to collect a online order 4 people in front of me 20 minutes wait. People couldn't buy things from the shelf unless they wanted to wait in a queue for at least 20 minutes. The shop it's self is short staffed as only open from 9 -2pm. Surely they could get in temporary staff so the shop could open full hours and have someone serving the customers that wanted to buy things from the shelf so not having to wait behind people with prescriptions. That's all they were doing out the back sorting prescriptions out.
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Posted 2 years ago
Hands down the worst pharmacy in the area. Slow service, prescriptions getting lost, agreed return times not honoured. Had to come back 3 times and on the third visit still left without my medication but got my prescription to take it elsewhere. The only competition they have is the Coxheath Lloyds pharmacy
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Posted 2 years ago
Ordered a valentines gift, still not arrived ! Awaiting refund. Shocking customer service.
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Posted 2 years ago
Booked a cholesterol test using Lloyds Pharmacy web site. Pharmacy at which I booked it didn't know about it and couldn't do it. Told me that the on line bookings aren't actually sent to the branch. Won't use Lloyds for anything ever again and I suggest no one else does either.
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Posted 2 years ago
Just a review. Lloyds pharmacy direct do not seem to be able to get prescriptions right online and when you go to the pharmacy doesn't work out Hemel Hempstead
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Posted 2 years ago
Booked a 'fit to fly' lateral flow test a couple of weeks ago and TODAY Lloyds Pharmacy cancelled it. Not enough qualified staff apparently! Struggling now to find a test centre (USA have different testing requirements to Europe) at such short notice as I'm flying to Las Vegas on Wednesday. Pathetic for a national company. Will never use them again....for anything!
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Posted 2 years ago
Supposed to be next day delivery but 3 days now and counting. No contact from them to say going to be late. Why say it’s next day delivery if it’s not?! Pretty poor
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Posted 2 years ago
LloydsPharmacy is rated 1.6 based on 105 reviews