Loaf Reviews

Name: Loaf
Rating: 1.33

1.3 Rating 148 Reviews

3 %

of reviewers recommend Loaf

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1.3

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE LOAF - we ordered and paid nearly £3000 for a sofa mid November 2022 and still have no idea when it will arrive. Customer service is useless - none of them know anything or care when things go wrong.”

Helpful Report

Posted 2 years ago

“Gorgeous, quality sofa bed delivered today. Delivery drivers did not, as stated on Web site, put in situ, remove wrappings (ad take these away), in order for us to check for any problems. Frame broken, foot broken, and underside torn, photos attached. Received an email offering refund or replacement, another 6 to 8 weeks wait (and quite unapologetic). Very disappointing service for what is clearly a quality product.”

Helpful Report

Posted 2 years ago

“Disastrous !! Gave one star but only because I didn’t know how to give zero stars. Two loveseat deliveries have now had to be declined at point of delivery ….. black marks / ink marks / dirty brown marks !!!! Does this company not bother with quality control checks pre delivery ? Always make the delivery guys unwrap so you can check over whilst they are with you and then take away immediately, saves any hassle. Customer service very helpful but that’s irrelevant if the products aren’t up to scratch. Maybe the company should spend less on those brochures and more on quality control, just a thought.”

Loaf 1 star review on 24th November 2022

Helpful Report

Posted 2 years ago

“Terrible service 6 months and only now just have the sofa, mix ups with refunds, delivery dates. You email them and it takes 3 days to reply to anything. I got a massive cuddlemuffin sofa £6k no way looks like I spent that, you could go to DFS for similar. Don’t buy a rug they are terrible quality for £650 shed everywhere and more like a towel than rug. Sending back. I’m not happy still with what I have but putting up with it because I really don’t have the time or energy to manage it again. Don’t believe the hope and marketing, I feel for it! Agree with everyone regarding needing a workout to plump the cushions !!!”

Helpful Report

Posted 2 years ago

“Do not buy a sofa with feather stuffing! they are hard and go out of shape every day, I have just spent half an hour jumping on them to make it look ok, I will have to do this tomorrow if I can be bothered total rubbish.”

Helpful Report

Posted 2 years ago

“Do not get fooled by the great service pre purchase and admittedly gorgeous looking sofas and materials. The post purchase service is disappointing and the product (in our case, a £3K Podge sofa) certainly isn’t made to last. The shape of as gone after a few weeks, the comfort just after a couple of months. Very disappointed”

Helpful Report

Posted 2 years ago

“After waiting for four months for our sofa and love seat, with a lot of cancellations on delivery etc and parting 5k it’s like sitting on concrete. Plumping the cushions is a workout, you don’t need a gym, it’s included in the plumping process. The love seat doesn’t even plump, it’s just flat and hard. The chaise sofa keeps coming a part underneath. We’ve tried ringing to sort things out, but the company seriously doesn’t care. Why are they so uncomfortable? I envisioned sitting on a sofa that was like sitting on a cloud of lusciousness, now I’m sitting on a lump of concrete and getting a workout.”

Helpful Report

Posted 2 years ago

“Sitting on a stale loaf of bread... Three months ago I purchased the Xl right hand slim jim chaise in cucumber velvet. It was purchased at a discounted price as it had a couple of marks on it. (these marks were mentioned on the web site but no photos were given) and it was listed as in- VERY GOOD QUALITY. Upon receiving the sofa there were several marks, one in particular quite noticeable. The back cushions were extremely hard, and seating cushions were no where near as comfortable as the sofas instore. I highlighted all of this in an email, only to have a response of 'fluff the cushions up.' Now, I have noticed the workmanship, uneven staples, tears, and seams coming apart on the underside/corners of sofa. None of this was made apparent on their web-site. I have decorated my room to go with the sofa- and after many conversations Loaf still refuse to replace like for like with no additional charge to myself for the inconvenience they have caused me. As a family we all looked forward to the 'loaf' experience and have been sadly disappointed by both the quality of the product and service. In my opinion, the sofa, even if bought new would have had same issues with stitching, stapling, and bad craftmanship. The customer service has left me wondering if loaf is just a huge marketing stunt, with little quality behind it, but plenty of loafing? Date of experience: 04 October 2022”

Helpful Report

Posted 2 years ago

“Delay, disappointment and discourtesy Loaf is the go-to place for the disappointment enthusiast. You can delight in the exquisite delay for your furniture (longer than you were told). You can revel in your frisson of delight as you wait in on 2 separate days to have it not delivered by the equally hapless Parcel Force (Loaf's postal pals). Finally, enjoy the character-building process of having to constantly chase and be ignored for 5 hours having sent a complaining email whilst you look anxiously out of the window for a van that probably never left Stoke. If that sounds like your sort of thing, then I can thoroughly recommend Loaf. I nearly forgot to add, if you enjoy being told that you can have a £50 voucher for all your trouble, but then when you cancel the order in wearied defeat the offer is not honoured, Loaf are the people for you. Disorganised, discourteous and dishonourable. If, more conventionally, you prefer to have your goods delivered in a timeous fashion, on the day promised, and with an excellent customer experience, try anywhere else - literally anywhere. You will only be disappointed with Loaf. I suspect that the refund-chasers amongst you may also enjoy the Loaf experience. For my part, I prefer a more orthodox approach to reimbursement. Let us see . . .”

Helpful Report

Posted 2 years ago

“Ordered a sofa & mirror from loaf, was told it would be a 10 week wait…. Got to 11 weeks so I contacted them & they said it would be another 10 weeks. I was informed I could book my delivery slot so I booked a holiday day off work to see in the delivery (delivery window 7am-7pm) the delivery arrives on time & they drop the mirror off but then they guys realise the sofas not on the van so they call the office only to be told it’s still in Birmingham…. I live in London. Loaf selling very expensive sofas & you have to pay upfront & have the worst customer service ever. Will never use them again. If you want fantastic sofas & great customer service check out barker & stone house”

Helpful Report

Posted 2 years ago

“We've had our Loaf sofa was 2 weeks now and it genuinely already looks like we've had it for years- the cushions sag in the way you might expect from a tired old sofa and plumping doesn't really help, the sofa just looks old. So disappointed. It also smells terrible, althogh I'm hopeful that will go away eventually. I think our money could have been better spent on a different sofa company.”

Helpful Report

Posted 2 years ago

“DON’T BUY FROM LOAF! We ordered a sofa back in March of this year. At the time we were told that there was a 8-10 week delivery turnaround, which we thought was reasonable. We contacted them after 12 weeks wait only to be told that the delivery had been pushed back to the start of June but that they would update if this changed. I called them again yesterday and they informed me that the date has been pushed back AGAIN to the middle of July. This will mean an over FOUR MONTHS wait since the order was placed. We look at every possible option when choosing our sofa, as we wanted to pick the right one (and there were a number of other companies we could have chosen who make similar products at a lower price) but decided on Loaf. What a HUGE mistake this was! Their sofas are not cheap (and you are expected to pay 100% up front) so I would have at least expected good customer service, but alas this was not to be the case. When I called them yesterday they said that a manager would come back to me to discuss my order. Of course this has yet to happen. I will be cancelling my order today as this is simply unacceptable.”

Helpful Report

Posted 2 years ago

“Great in store customer service - But when the delivery arrives with the incorrect product - They have no customer care at all Simply tell you they will refund and collect - so crazy as all they needed to do was offer some kind of token some sort of courtesy. Instead > yer okay full refund and collection. Absolutely no stages of discussion- big company treating small customers small - making us feel insignificant- I feel sorry for the fantastic sales team in store as they are backed up by a cold - corporate! Very let down by loaf.”

Helpful Report

Posted 2 years ago

“Ordered Dixie sofa in bumblebee colour paid in full waited three months for delivery sofa arrived with a problem which was in the process of being sorted then last night one of the Springs snapped We have only had the sofa for 16 days!!!”

Helpful Report

Posted 3 years ago

“Ordered Sofa in January told it would take a few months to arrive. Contacted in March assured it would be delivered on 16 April. The week before I received emails and texts confirming it would be delivered for certain on 16 April. Totally relying on this I disposed of my Sofa. I was phoned on 14 April and told it would not be delivered. In their own words they could not say whether it would be weeks or months before it would be delivered. They were totally unapologetic and refused to pay any compensation.”

Helpful Report

Posted 3 years ago

“DO NOT BUY A SOFA FROM LOAF. There must be better companies out there that have excellent aftercare. I bought two sofas last June, delivered in August. They are now 7 months old and one has snapped in the middle!! You then have to wait 3 weeks for someone to come to see it. Not ‘Loaf’, some other company that Loaf has contracted to. You have to take a days holiday as they give you an all day appointment, but the loaf customer service will pacify you with ‘they’ll let you know the two hour window the night before’! Not two hours but four hour window. Only to get a text the next morning to say the technician is ill so can’t come!!! Why as the customer am I being inconvenienced? Will they expect me to take another days holiday for a faulty sofa?! You pay such a lot of money for these sofas, the expectation is that you will get excellent customer service but you don’t cause the customer service can’t do anything as it’s all down to the company that they’ve employed to do the checks. Did you know that when you buy a sofa from loaf? They are excellent when they want to sell you the sofa. Do they make that clear? It’s ridiculous.”

Helpful Report

Posted 3 years ago

“Bought the most expensive sofa after testing a very comfy one in the showroom. It’s shocking. Slopes forward so you can’t sit on it and cushions go flat after one use! Dont buy!”

Helpful Report

Posted 3 years ago

“terribe !!!! i ordered 2 weeks ago my sofa that was supposed to be delivered 8 weeks after. 6 weeks now i called them to ask when they think they will delivered it, they told me the sofa wasx not ordered because the number of sofa was set to 0 when i have the bill with quantity 1 !!!! the manager said they will come back to me after 72 h, 3 days after she simply informed me that the sofa was just now ordered and no sollution !!!! shocking , unprofessional and for me a scam ! these are not cheap sofas and teh money they took it day one so no excuse especially after reading the reviews they seem to behaving like this with all customers !! i am so furious and they put in. a very very bad situation , i simply cannot have two months with no sofa ! they have to respect teh contract !!!”

Helpful Report

Posted 3 years ago

“Words fail me when explaining how uncomfortable these sofas are. The cushions stay plump for all of three minutes after back breaking plumping sessions and they are back to flat bags of cements. If we didn't spend an ungodly amount on them, they would be gone in a flash. They look really really lovely but god they are infuriatingly uncomfortable. We are now having to look into paying even more to get them stuffed with foam instead.”

Helpful Report

Posted 3 years ago

“We purchased our sofa last summer, the most we have ever spent on furniture! The sofa and love seat arrived on time as expected with great communication and the colour is beautiful….sadly that’s where the good parts end. One of the back cushions was very limp compared to the others. We were quickly offered a replacement inner. However we have fixed buttons on the sofa and the inner cannot be removed. So after several emails to ask how it could be swapped over due to fixed buttons we kept being told its. It a problem. So the new inner duly arrived and guess what we couldn’t do anything as the buttons are fixed. So another call to the customer service team then printed a service engineer to be booked, who when he arrived couldn’t understand why we had been sent the new inner as we’d never have been able to change it due to the fixes buttons. I have to say the sofa is very hard to sit on. It’s not the heavenly soft experience we were expecting. We keep plumping the cushions but it’s really not that comfortable. The love seat seems to be ok. I have to say we are really disappointed with the sofa. Seems to be style over substance.”

Helpful Report

Posted 3 years ago

Loaf is rated 1.3 based on 148 reviews