LollicupStore.com Reviews

Name: LollicupStore.com
Rating: 1.66

1.7 Rating 56 Reviews

14 %

of reviewers recommend LollicupStore.com

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Metrics

1.7

Based on 56 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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LollicupStore.com 1 star review on 16th October 2023

Beckie

LollicupStore.com 1 star review on 20th July 2023

Anonymous

LollicupStore.com 1 star review on 23rd March 2022

Angela Weston

LollicupStore.com 3 star review on 29th May 2021

Gabriele Shackelford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order #100081010 was lost by Fed Ex tracking #789261966948 and Lollicup will not answer the phone or return messages. There's no way to email them or even start a ticket. I have left messages everyday for over a week and no one will return my money or even try to find the package.”

Helpful Report

Posted 5 years ago

“Orders are always wrong and they unfortunately continue to get worse. The service is awful... not because their team is rude but because they take forever to respond and fix the issue. They are quick to take our money but have no pride in getting the order correct. My last order that came in had 16 items wrong... 10 of those items were missing and 6 were wrong. I have continued to order from Lollicup hoping things would improve but for some reason it's getting beyond repairable in my opinion. Currently searching for a new distributor to handle our business.”

Helpful Report

Posted 5 years ago

“Terrible customer service, shipping takes a week, and difficult to report problems with an order. Over the past year at least half of the orders I received were missing items. It's nearly impossible to get someone to answer the phone and even if you leave a voicemail they do not call back. It has taken days to get in contact with an actual person. They have an online live chat but have never been able to communicate through that feature. If you're lucky enough to get a person to answer the phone they don't have knowledge about your order, will disagree with you if you say items were missing, and tell you to file a complaint (which you may not ever get a response to). They recently started putting on the boxes a list of items that are supposed to be packed into the box however they don't follow that list when packing. Making it even worse when a box gets damaged and sent back during delivery because on their records the box that needs replacing may contain items you already got or you just never get the items that were missing. Took days to get someone on the phone to fix the problem, would not speed up shipping. Makes it very difficult to run a business when you can't depend on a supplier and ends up costing us when we do not have product to serve due to their disorganization and lack of customer service”

Helpful Report

Posted 5 years ago

“Ordered 2 bottles Davinci flavoring, received one today. The French Vanilla was not in the box but circled on the shipping label. No notes, no email. Tried all methods to reach them today with NO answer. Last time for me to order, they owe me $10.05 or else get my flavoring to me!”

Helpful Report

Posted 5 years ago

“It's a great way to put in my orders. I was calling before but now I can order at the website and get a good price on eco friendly straws. I order at least 500 dollars each time so its free shipping.”

Helpful Report

Posted 5 years ago

“no people take the phone, why set up the phone service. online chat is not working well as well. hiring too less people working for customer service..my order usually is shipped from NJ warehouse, last order, was told that they have no idea why NJ warehouse has been close for a few days. for my recent order, monday will be the last day to receive my order., but called on Wednesday, my order is supposed to be here, I called trucking company, they said the tracking is for order in PA. are you kidding me?????? finally has people took my phone, the supervisor will resend new pack to my store, will arrive on thursday, but it has not arrived yet, it is 6pm now....really bad experience.... ..hope your company improve it.”

Helpful Report

Posted 5 years ago

“no people take the phone, why set up the phone service. online chat is not working well as well. hiring too less people working for customer service..my order usually is shipped from NJ warehouse, last order, was told that they have no idea why NJ warehouse has been close for a few days. for my recent order, monday will be the last day to receive my order., but called on Wednesday, my order is supposed to be here, I called trucking company, they said the tracking is for order in PA. are you kidding me?????? finally, people took my phone, the supervisor will resend new pack to my store, will arrive on thursday, but it has not arrived yet, it is 6pm now....really bad experience.... ..hope your company improve it.”

Helpful Report

Posted 5 years ago

“Ordered items on Friday- Tuesday email claimed items were shipped, later notified of refund- no explanation. terrible to do business with, will not be back.”

Helpful Report

Posted 6 years ago

“I order from lollicupstore 6ibs ot tapioca, and i recieved it on wed novemaber 7,2018 and the opened up the package to see that the expliration date for all 6 ibs is january 27,2019. I called them and told them about the issue and they told me to send an email with all of this information and i did that, and the replay that i got was that i can either keep it and try finishsing all 6 ibs before the expliration data which is not possible or send it back but they will not pay for the shipping. They said that they don’t check the expliration dates on packages before sending them. The last time i bought tapioca from them it had an exploration date of 6 months and now they are saying that tapioca has this shelf life.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“It is my pleasure to write a review for this Lollicup Store! Excellent customer service has almost become a thing of the past but you will experience on-time delivery and was very competitive with pricing & they keep you posted. Bill & Jeanne”

Helpful Report

Posted 6 years ago

“My first experience was great with lollicup, order came quickly, everything was right. Second order, lids were missing from the bundle pack I ordered. They sent us the wrong item, but one that fit promptly as a replacement. So second time was fine. Most recently, ran into an issue regarding the billing address during check out. On their end and mine, we could see the address used on previous orders, and when I informed them that I had misused the shipping as billing in the past, they immediately responded that the problem was mine. When I tried using the shipping as the billing add. using their credit authorization, it was declined by my card because as I tried to explain to them, it's not right. I had to figure out on my own a workaround with no help from them. Their system is somehow checking the billing address against its previous invoices, not bank records. So, I had to check out with PayPal using the proper info, and enter into their merchant checkout, the wrong info. They disconnected correspondence with me twice, I wasn't trying to accomplish anything other than giving them money, so my mind is blown they couldn't have patience with me. Overall, okay company unless something goes wrong, in which case they are a nightmare.”

Helpful Report

Posted 6 years ago

“By far the worst online company I've ever dealt with. We recently opened up a coffee shop and they've messed up 2 of 3 of my orders! They're "too busy" to add a tracking number or send a notification of shipping. Terrible phone support and you spend all day trying to talk to someone who you can understand. They forgot syrups in our first order and said they put them in there, I'm sorry but I'm not lying after I spent $1,500! They also just sent us someone else's cold 16 oz cups with their logo on them! A DISASTER! Don't let them ruin your business, shop elsewhere - the price isn't worth it. Plus you pay an arm and a leg for shipping (it takes about 2 weeks from the time you order to the time you receive it).”

Helpful Report

Posted 6 years ago

“Very poor customer service. Placed online order on 5/3 and my order still says pending fulfillment. Tried many many times to get in touch with them but nothing was done. My credit card was charged already and my order hasn't been even processed! Very disappointed and will not even visit this store again.”

Helpful Report

Posted 6 years ago

“They had the best prices for Torani syrup and a great selection of flavors including sugar-free. Even when shipping was added they were still cheaper than anywhere else I could find. They got to me quicker than anticipated as well :-)”

Helpful Report

Posted 6 years ago

“had ordered bunch stuff here, recently they missing items from my online order, but they declined my claim for it!!! f u c k this store I loss my $95 dollars of items”

Helpful Report

Posted 6 years ago

“Lollicup always processes my order quickly & ships right away. I find their website easy to use.”

Helpful Report

Posted 7 years ago

LollicupStore.com is rated 1.7 based on 56 reviews