Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been waiting near 2 months for goods. Nothing comes and they fob you off with it’s in transit for a month???? Fraudsters! Avoid!!!”

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Posted 4 years ago

“Fortunately, I happened to be one of the few who received my purchase on time --- very very lucky. I bought it without reading the reviews and afterwards, I was so scared that it wouldn't come but thank god it cameeeee (: I pray that the rest of you would receive your package at the earliest ^^”

Lookfantastic 5 star review on 10th June 2020

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Posted 4 years ago

“This is a scam company. They are plenty of complaint in their fb. They are unable to provide courier company contact details hence request to refund. Status show item recall back but 1.5 months still have not reach their warehouse. I’m very sure they never even ship out hence unable to provide contact details. Raise issue to Amex on fraud case n request for refund. Any victims pls request dispute with your credit card company n make a police report to Block this company website hosting their server in your country.”

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Posted 4 years ago

“Absolutely ridiculous. Customer service is shocking. How are these products acceptable”

Lookfantastic 1 star review on 8th June 2020

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Posted 4 years ago

“se dovete ancora registrarvi il sito vi offre 10€ di sconto su un ordine da 30€ o più, ad esempio avete un carrello da 30€ ne pagherete soltanto 20! 🤩 vi basterà inserire il codice SILVIA-R3K3 al momento della registrazione ☺️”

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Posted 4 years ago

“Terrible customer service, cannot find out where my order is. The courier has even got back to me to tell me it’s lost but look fantastic haven’t and are still “investigating””

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Posted 4 years ago

“This website is a absolute scam I don’t know why they haven’t been closed down and arrested. It’s theft. They send empty boxes and clearly have bought followers on Instagram to try make a name for themselves. The company is a total SCAM. More people need to know not to order from there because they steal your money.”

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Posted 4 years ago

“The worst customer service ever! Company takes money says that they send the orders, then, takes money again without creating any order and you will never get your money back. They will continue telling that they can't understand what you're talking about. I've been trying to get my orders for 3 months. Horrible. They take money for subscription additionally without any confirmation or even without sending beautyboxes.”

Lookfantastic 1 star review on 2nd June 2020

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Posted 4 years ago

“Scammed! Never received my order and they keep saying that they are investigating! Do not trust it!”

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Posted 4 years ago

“I tried to answer the question "Sorry to hear that you had a bad experience with Lookfantastic, What went wrong?" - Everything is wrong with the company and how the handle Customer order. PLEASE DO NOT ORDER FROM THIS COMPANY. 1. Bad Customer Service - don't expect a reply at all 2. No Tracing - 2 months and still waiting......despite the Covid-19 - they dont delivered, they can't track, nobody knows where you order is 3. I've spent USD1,000 - and 0 delivery....none was delivered! 4. I need 0 star as the worst ever company I've ever purchased. 5. If you have plan to buy from here, expect this is a scammed company. I am still waiting for my orders dated 2 months back (April and now its June - and received none)”

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Posted 4 years ago

“Awful company, feels more like a fraud. I placed an order 4 weeks back. They claim it was delivered when it wasn't. They can't show any proof of delivery and yet are not refunding my money, or resending the products. Worst of all, they don't outrightly deny refund but keep stalling saying they are "investigating", so you can't even file a retail ADR. Terrible. There are multiple other websites selling beauty products which actually deliver and refund if there's a problem with their service.”

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Posted 4 years ago

“It's been 6 weeks and I have not received my products. Have sent several messages but the reply was that I had to pay extra money to track my order!!! Is this a scam site?”

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Posted 4 years ago

“Scammed! No reply to my missing order. Sent several emails, no response. So disappointed! I want my money back! Cannot get hold of anyone to help me. It said my account was activated and item was dispatched but it hasn't come. I feel scammed.”

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Posted 4 years ago

“I have been sent wrong size , sent 20 ml instead of 30 ml , but cannot get anywhere with calls or e mail , order 218495421 £38 wasted ,”

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Posted 4 years ago

“They charge money, don't deliver the goods and there's no way to easily contact them to report issues.”

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Posted 4 years ago

“I am 2 months waiting on my order and have emailed twice and have still not received an answer as to when I will receive my Order. Very unhappy”

Lookfantastic 1 star review on 30th May 2020

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Posted 4 years ago

“Worst company ever I still haven't received my goods and my emails bounce back no one answers their customer service number and I have been unable to leave a message.”

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Posted 4 years ago

“Awful No customer service at all Sell vouchers that you can’t use on all products but don’t tell you Take days to reply with unhelpful answers AVOID!!!! Go somewhere like glossybox!”

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Posted 4 years ago

“Awful customer service! Don’t ever get back to you Sell vouchers that can only be used on certain products and you can’t use a voucher and card for payment! Avoid, Avoid, Avoid”

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Posted 4 years ago

“I tried in vain to place an order and checkout as guest (as they said you could on the site) but every time I tried this, it would push me into joining and opening an account. I tried 3 times and the same thing happened. Then I tried finding a phone number but there ISN'T ONE. No way of contacting anyone - even by email because you have to have an account even to do this! What a rubbish company. They took all my personal and financial details and then I couldn't process the order. Don't trust this company!”

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Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews