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Lookfantastic Reviews

1.3 Rating 1,401 Reviews
6 %
of reviewers recommend Lookfantastic
1.3
Based on 1,401 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Lookfantastic Reviews

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024
Festa
Lookfantastic 1 star review on 7th November 2024
Jo Smith
Lookfantastic 1 star review on 18th December 2023
Adele McCormick
Lookfantastic 1 star review on 12th November 2023
Alina
Lookfantastic 1 star review on 11th November 2023
Anonymous
Lookfantastic 1 star review on 1st November 2023
P Lees
Lookfantastic 1 star review on 12th March 2023
J
120
Anonymous
Anonymous  // 01/01/2019
Sent me incorrect item for a Christmas present, twice! Returned both and they are saying I only sent 1 back. Still waiting refund for both! No contact number to call, can only message them. Shocking customer service
Helpful Report
Posted 1 year ago
Their return policies are frustrating; the 25-euro return fee is unreasonable. This experience has deterred me from placing future orders with them. While I appreciate their environmental concern, they should prominently display the high return cost. Customers accustomed to seamless returns with platforms like ASOS and Amazon may find it surprising and challenging to navigate the expensive and complex return process here. Now, I find myself stuck with three useless items because the cost of returning them exceeds their value. The hair spray was partially used upon arrival, and the two creams, supposed to help dry skin, are as thin as water and utterly ineffective for my needs.
Helpful Report
Posted 1 year ago
Agree with the statement, do not use this company! I ordered two advent calendars at $165 each and one of them had 5 empty days. No product in them at all. When I reached out to customer service to rectify the issue they told me to send the package back with all products unused and in pristine condition. Can you imagine? They made an error and expect me to ship back at my expense? And to think we would open each day of the calendar and not try the product? They should be ashamed of their customer service! Do not use this company!
Helpful Report
Posted 1 year ago
THEY CANCELLED MY ORDER ON BLACK FRIDAY BECAUSE NO STOCK, CUSTOMER SERVICE SAID i CAN RE-ORDER WHEN HAVE STOCK AND THEY WILL GIVE ME SAME DISCOUNT. BUT WHEN I RE-ORDER, THEY DENIED EVERYHING, I HAD TO PAY $42.50 MORE!!! VERY BAD CUSTOMER SERVICE
Helpful Report
Posted 1 year ago
Ordered same day delivery as I was leaving Dubai next day . Paid the extra same day fee. Nothing came no number to call that works for customer service and 24 hours to get a email response from them . To say it can take up to 5 days and possibly 2 seperate shipments . Deceiving and false advertising do not trust this site .
Helpful Report
Posted 1 year ago
Serious joke of a company. Refusing to process a refund for an order they admitted to going missing. Incompetent customer service members and no contact number to talk to someone regarding the matter. PLEASE SAVE YOURSELF THE TIME AND MONEY
Helpful Report
Posted 1 year ago
Previous orders have been fine but ordered 2 of their Christmas fragrance and beauty edit boxes as Christmas presents for my 2 daughters which are supposed to come with a £55 digital voucher to purchase one of the full size perfumes with. Only received one voucher instead of two!! No sensible response - just ask me to send screenshots of their own offer from the website!!
Lookfantastic 1 star review on 18th December 2023
Helpful Report
Posted 1 year ago
I’m beyond frustrated—this seems like a total scam. I placed an order, but the wrong address showed up. Despite trying to cancel immediately, it claimed to be dispatched when none of the orders were actually sent out. My attempts to contact them through phone calls, emails, or chats have been met with complete silence. Save yourself the trouble and steer clear of this company!
Helpful Report
Posted 1 year ago
Terrible customer service, its taking months for items to come for click and collect. Company will not refund despite not receiving the items. Avoid like the plague if you're in ireland
Helpful Report
Posted 1 year ago
Very difficult getting any issues sorted out with this company. Items missing for parcel arranged a 20 percent refund and missing items would be posted out then i was told differently by another customer service agent. Been going on 2 weeks now. Its ridiculous.
Helpful Report
Posted 1 year ago
DO NOT USE THIS COMPANY. customer service is very poor. Advertised a Liz Earle gift set for £55 on their website so I ordered it for a Christmas present. When it arrived it was different from what I ordered. So I contacted their customer service (can't phone them so had to be a message) gave me some rubbish excuse about different packaging etc. But the items in the gift set were not what was ordered, I kept sending them pictures of what I ordered compaired to what I actually received but they still didn't get it. Every time they sent a message back it was all apologies but never actually resolved the issue at all. Each time a different person would reply, so no continuity to my issue. Eventually they admitted they were at fault. But told me to order correct product with link to it (which would have cost me a further £79 however they didn't even have it in stock. What an absolute joke of a company. Would never use again, shambles.
Helpful Report
Posted 1 year ago
Wow, do you notice how many awful, lack of transparency, and let's put it bluntly, scam, cashback websites you promote to a customer after they complete a payment? I've literally been promoted to three cashback websites, if not more after I decided to ignore all the promotions since the third one. Those websites all ask for a subscription fee but have hidden the policy sneakily. Even worse, one of the promotions is right on the Lookfantastic order page, for which I was trusting your brand enough to think this was a genuine perk. You've ruined my trust in your brand. It's a shame you are collaborating with these awful scammers and taking benefits from them, helping them put scams on your customers!
Helpful Report
Posted 1 year ago
The only reason they are getting one star is because I am unable to give 0. I am appalled by this company's lack of customer care! I ordered their advent calendar back in September and it never arrived. As per their policy I filled in a document stating the product never arrived and was told they would be in touch to arrange a replacement. Weeks and weeks went by and I reached out regularly to enquire about why a replacement had not been sent only to be informed every time that they were carrying out an investigation and I would have to wait. I explained that this was a present and as it was getting close to December I was concerned the product would go out of stock. I was repeatedly fobbed off and sure enough by the time anyone was professional enough to review my concern and take it seriously, the product was out of stock! I am disgusted with their complete lack of foresight and genuine customer care. They have made their customer service hard to access and convoluted intentionally. I would not recommend anyone use this website!!
Helpful Report
Posted 1 year ago
This company is a nightmare and a scam. I am trying to cancel an order and they Said is shipped when actually is in process. Lucky I paid with Revolut and I will manage a cash back with them as this supplier will be marked as a scammer.
Lookfantastic 1 star review on 12th November 2023
Helpful Report
Posted 1 year ago
Please do not purchase anything from this company, I have purchased a lot of products and for the whole family. what happened was that: They charged my account without authorization for the second time and with extra money! they claim that they deliver between 1 to 3 working days, however after almost 8 days I still did not receive part of my order. Zero customer service, I contacted them three times and no response.
Lookfantastic 1 star review on 11th November 2023
Helpful Report
Posted 1 year ago
This company are promoting the app by offering 20% off your first app order . But at checkout the promo APP20 doesn't work . Your told unfortunately item in basket doesn't qualify. One big con ...if you can't trust the company you definitely can't trust the authenticity of the products...fake
Lookfantastic 1 star review on 1st November 2023
Helpful Report
Posted 1 year ago
If I could give a lower than average 1 star review I would. Received 3 bottles of shampoo. 1 of the bottles was completely empty. Tried to receive a refund. Nothing but a runaround with them. Back and forth. And still have not received a refund. Worst company to deal with, ever.
Helpful Report
Posted 1 year ago
Do I even want to give them one star? I wrote to them in early August that the delivery person had shown me the broken items in the shipper carton (likely due to poor packing) and said he will return it to the sender (company). Until today (11 Oct) I still don't have replacement but I had already paid over $200. Communication with them is a challenge, just keeps going around in circles. Utterly disappointed.
Helpful Report
Posted 1 year ago
I am very satisfied with the order and the quality! thank you Copy this lookfantastic promo code to save £5 when you spend £25 MILENA-R40P
Helpful Report
Posted 1 year ago
1 product received out of 7! There is feedback out there from people who have had this experience with them as well. Package was shipped with 1 product there was no tampering or damage to the package. Then you email them at customer support and they respond with an attitude as if I’m not being honest 😂 I sent these products to my daughter as a gift. What is there to investigate except their employees integrity? They sell in the USA are located and ship from the UK
Helpful Report
Posted 1 year ago
Lookfantastic is rated 1.3 based on 1,401 reviews