Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Απαράδεκτο να πουλάνε προϊόντα που λένε ότι είναι σε stock και όταν είναι η ώρα να τα στειλουν να λένε πως είναι εκτός αποθέματος ενώ είναι ήδη αγορασμένα. Χωρίς καμία ενημέρωση έψαχνα τα προϊόντα μου (ακόμα τα περιμένω) τα οποία τα χώρισαν σε 5 αποστολές με τα 2 προϊόντα να μου λένε ότι είναι εκτός αποθέματος μετά από 5 μηνύματα επικοινωνίας. Επίσης πρέπει να Απαίσιο τρόπος επικοινωνίας της ιστοσελίδας, δεν μπορείς να στείλεις καν ένα email. P.S. Ακόμα περιμένω τα υπολοιπα προϊόντα μου και αλήθεια αμφιβάλλω για το εάν θα έρθουν ποτέ. ”

Helpful Report

Posted 3 years ago

“It’s the second time in a row that I have problem with my parcel. If it happens once, ok, it might happen with any company, alright... as the prices were ok, I decided to give it one more go (my mistake) I’ve made a purchase of 190€ and only after the payment was completed they showed the 2 items were still waiting stock. (but if you check the website right now, they will be showing up as availabe!) Besides that, The same old story, on the website it says the orders are delivered within 24h, which is a misleading advertising. At the checkout, the estimated delivery is from 7-10 days. When I got the purchase confirmation, the delivery forecast was changed to around 13 working days!To sum up, no order delivered, no refund, no decent customer service, now I doubt if it’s really a registered company, I’m pretty sure they’re real scammers, I’m very stressed and deff believe that the Consumer Rights should stop scammers of spreading losses around the world!”

Helpful Report

Posted 3 years ago

“Is this company a scam ? Do not order if you live in Ireland . You either never get your order or it’s weeks/months late. And don’t even think about dealing with customer service - there is none !”

Helpful Report

Posted 3 years ago

“This company is a scam and fraudulent. I asked the company to cancel my order and they would not do it. Then they sent half of the expected order and were lucky that my family member took the package. However, they only sent half of the goods (totalling over $150) and refused to acknowledge they made an error. Go anywhere else for your products, their customer service is atrocious.”

Helpful Report

Posted 3 years ago

“Ordered over 250£ worth of items nearly 2 weeks ago. Order is not dispatched, all customer care agents absolutely clueless and are giving different stories each time one excuse after the next but no order being dispatched as of yet. .”

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Posted 3 years ago

“Order has been processing for 10 days now. Support are no help and I cant get any information about what is going on. Will have to wait weeks to get my 140 back for the order. Website is a complete waste of time”

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Posted 3 years ago

“The product didn't reach, neither did my refund!”

Helpful Report

Posted 3 years ago

“Absolute shambles of a company. Spent over €120 on products on Jan 1st, now it's Feb 10th. Company claiming it was delivered, which it sure as hell wasn't. Customer Service useless. Please DO NOT buy from this site! I wish I could give it 0 stars”

Helpful Report

Posted 3 years ago

“The company is a fraud , I have not received my product which I have ordered 2 months back , I have written multiple emails and but there is no use. I have been asking for refund of my placed order and cancel the order but the company just doesn't want to give me my money back FRAUD”

Helpful Report

Posted 3 years ago

“If I could give it zero I would. I ordered over €100 of good from this company. They constantly emailed to say it was coming, not coming, dispatched, not dispatched, delivered, not delivered, dispatched! 7 weeks I have been waiting- I requested a refund but you get a different person every time. Customer service is so so bad and I think this company is a scam. DO NOT BUY from this company- they are an absolute joke and have total disregard for consumer rights.”

Helpful Report

Posted 3 years ago

“Very bad service. I made an order over the Black Friday weekend and it never arrived. I had to get in touch to prompt them to look in to it. Made an order last week and they only took partial payment of the order total with no explanation. Sent a message and still no response this week. It seems they are selling stock that they don't have. Very bad service and I wouldn't recommend LookFantastic after these two incidents. Such a pity as they work alongside great brands.”

Helpful Report

Posted 3 years ago

“'Look Fantastic if you ever actually get the items you pay for!' After waiting for over 30 mins on phone chat with no answer, i went online, i felt the adviser didn't understand the customers point of view in that the retailer should make sure that the parcel is delivered and unfortunately mistakes happen, that shouldn't be to the customers detriment! Despite Royal Mail saying its delivered it hasn't been and nothing has been placed in the door to say it was left anywhere or taken to the depot no card nothing. Been in all day with Partner. He went and checked outside in case... Nothing. I was sent a form online to fill in that's not able to be edited!!!! The customer should not have to wait while you investigate your side for a mistake obviously somewhere in your chain! That's not the customers responsibility. Personal products especially. I need foundation to be confident to go outside, hence why i ordered from you in the first place for quick delivery..... Instead i have no items, your options were that i would have to wait 7 days for you to investigate before even offering a resolution....Whilst i the customer still awaiting the products that i made a contract with you online to provide. The offer after speaking to a manager still means i need to wait 3-5 days for the products i ordered on Saturday to be delivered to me.... So no matter what i feel like i have had very very poor service. You were not really doing me a favour as i should have had the items today not in another 3-5 days....and i have also wasted several hours now on resolving the issue. I will not be ordering from you again and i will definitely now be mentioning how poor this was on my insta pages and to family and friends....unfortunately do not recommend. 'Look Fantastic if you ever actually get the items you pay for!' is the sour taste left...Let's hope i actually receive my items!”

Helpful Report

Posted 3 years ago

“I have been trying to return a product I bought have been on live chat 3 times the messages get read then they leave the chat. I believe the perfume I bought for £82 is a fake and would like a refund. I have given all the information they have asked for I have taken pictures of the conversation that I have had. Very poor customer service”

Lookfantastic 1 star review on 8th February 2021

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Posted 3 years ago

“Over £200 robbed from my account. I spent over £200 on an order which was not delivered, no proof of purchase was provided. I was told it was delivered to a concierge in my building - funny that as I there is no concierge. I would not order expensive products from this company, their customer service is shocking, no phone line just a messaging service where they send you round the houses without giving you a full answer.”

Helpful Report

Posted 3 years ago

“Horrendous Customer Service , absolutely appalling !!! Delayed vague responses , purposely making things as difficult as possible. I paid for items I did not receive the tracking ID confirms it clearly yet company avoiding giving my money back and passing the buck to other colleagues at EVERY opportunity. Or asking me to get paperwork???? I will not just go away because you are being difficult, I want my money and will persist until you sort it , I will also not stop warning others not to make same mistakes , your reviews say it all HORRENDOUS thieving company !!”

Helpful Report

Posted 3 years ago

“Ordered an item with next day delivery and it has been over a week since product was ordered and still haven’t received it, customer service is no help at all, took 4 days to answer my message to their customer service. Ridiculous company, would not recommend ever!”

Helpful Report

Posted 3 years ago

“I signed up for a 3 month subscription on in September was then charged 2x Dec 1x in Jan 1xFeb and no boxes. I checked my account on their website no subscriptions where live after Nov as the 3 month one was up also this deal was the advent calendar that arrived on the 17th Dec I also reordered some products the 22nd to be told delivery was attempted and wasn’t. Re the subscription thing I emailed CS response ‘Due to the nature of our service being a blind purchase, we are unable to accept a return for the initial product.’ I never even got the boxes otherwise I’d of been onto them sooner. NEVER USE LOOKFANTASTIC AGAIN Any guidance on whether I can bring the issue up with my bank ? Thanks”

Helpful Report

Posted 3 years ago

“Ordered 3 items in late December 2020. 1 arrived and have been told they are investigating where the other 2 are! No sign of a new order being reissued and sent. Customer service give poor feedback and couldn't care less. Very disappointed. Have been a loyal customer for a couple of years. Service is abhorrent. As of today 4th February I still have no products. Have corresponded with them at least 14 times and been promised dispatch dates. The original orders went in on 29th December 2020! Buyer beware!!”

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Posted 3 years ago

“the goods are of good quality for a good price. But what the problem is is customer service. solves any problem very unprofessionally, I solve a lost order with them (goods were ordered on December 29, 2020) - if I did not write repeatedly, they probably would not even solve it after the first message I already wrote about 12 messages, so I started writing them in the news so they can read previous news. my problem is not solved yet. the goods I paid for currently refuse to exchange me and cannot tell me the date. really terrible.”

Helpful Report

Posted 3 years ago

“My order shipped December 25 and wasn't received until January 15th (to Canada)- I emailed them January 5 and they said my order was lost then the next day said it wasn't and I had to wait 8 days. It ended up arriving after the 8 days but I got my package. One of the products was sticky and full of residue but the other two were good. Customer service is weird but besides that, I had a pretty good experience considering shipping was during Christmas holidays. They also charged me for shipping when they said it would be free.”

Lookfantastic 2 star review on 4th February 2021

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews