Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly nothing special, they don’t have the full list of products available, horrible customer service, they never answer on the live chat but they read all the message. If you need to bring back a product, you need also to pay and it’s not sure that they will process with the refund!! Unbelievable!! Worst website ever.”

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Posted 3 years ago

“Been a month, No delivery. WTH!!”

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Posted 3 years ago

“Three month gone....no items ..no refund.Customer service is a joke....going round in circles.You should refund your customers without us chasing you.I know in the end people giving up,no way...not me.I'll do all it takes.”

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Posted 3 years ago

“I cant get my refund sińce 3 weeks. Its totally lie about that they sent me those 132 euros, what I spend for order, what they never sent me. Order Number : 275466152”

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Posted 3 years ago

“I have called up my credit card company to sort this out. There aren't enough hours in the day to try to return a product. Instead of an email which I could respond to, I am invited on their merry-go-round website. They have made it impossible to return an item even though they say they do accept returns. Warning: this company is not to be trusted. Unfortunately there is no place for a O star, but that is my opinion. O”

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Posted 3 years ago

“This is the worst website I have ever used they have failed to provide goods are to respond to my queries please do not use at our order from them, I wonder if the company is going bust because they could not have a lesson interest in fixing the problem”

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Posted 3 years ago

“Absurd and pathetic customer service.”

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Posted 3 years ago

“They could not deliver my item in a reasonable amount of time and held my money hostage. Would not issue a refund. Take my advice...do not buy from this company!”

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Posted 3 years ago

“Seems like this is the end of Lookfantastic. I used to shop there a lot. But since Feb, it is a disaster. I placed an order a month ago. A month ago. And it is not even dispatched yet. Had multiple queries with the customer service, but it is a ping-pong game: ‘- when is the order going to be dispatched? - we are having troubles to dispatch. - then please cancel. - we cannot cancel because it started dispatch process. - so when is it going to be dispatched? - we do not know because we are having troubles to dispatch. What the hell.”

Helpful Report

Posted 3 years ago

“This review is both for Lookfantastic France and UK. I ordered a number of items from this online store including a rechargeable pedicure device by Magnitone. The pedicure device came in a box with a broken seal and the usage instructions sheet was missing despite it is listed among the box contents. I first contacted Lookfantastic France customer service as I purchased the item through the FR website. They said that a broken seal and missing instruction sheet dont't qualify for replacement. Their return policy explicitly states items should be sent with unopened packages with unbroken seals BUT they do send to customers items with opened packages/broken seals!! I didn't have time to exchange several messages with them as you cannot send direct emails- each time you need go to their website and fill in a form, even for reply messages! Plus, they do not cover return costs. Unless you have a lot of time to waste, it just makes much more sense to throw away the item instead of trying to return it or getting it replaced. I wish I had done so but I decided to use it. That pedicure device gave me a horrible callus after using it only for twice. I contacted the customer service again and they weren't helpful. This time I contacted Lookfantasic customer service through Facebook which directs to the UK customer service. They sent me ridiculous messages asking for things like batch number and expiry date of the item. I sent them the picture of the barcode but there was no expiry date indicated on the box. However, they were insisting that I give them that info. In the end I just gave up! I saw two dermatologists and was prescribed ointments with urea and salicylic acid and after almost three months my foot hasn't completely healed yet. I'm taking the time to write this review so that hopefully other people won't have to go through a similar experience.”

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Posted 3 years ago

“Who ever reads this DO NOT USE THIS COMPANY,shambolic is an understatement. If I could give no stars I would . Customer service is shocking.”

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Posted 3 years ago

“Awful!!! I ordered a [Shiseido Ultimune Power Infusing Concentrate (Various Sizes) - 120ml - Price £108.50] on 8th Feb 2021. Delivery was on time. However, the item came with a broken bottle, a missing glass piece, plus destroyed sealing tape on the bottle lid. After contacting the customer service for a few days, a return and full refund were agreed upon. However, when I took the parcel to the post office, I was told that I had to pay the postage for the return, although I stuck the return note with the barcode provided by LF. So, I had to take the parcel back and sent an email to LF on 3rd March 2021, asking about the postage of the return. So far till now, I haven't received any response on this issue yet. Had to re-email to LF customer service and leave a message on the LF web, plus leave reviews here. Hope LF could see the messages and sort out the problems ASAP.”

Helpful Report

Posted 3 years ago

“Really unhelpful customer service! Waited over 5 weeks for my order to dispatch. Ended up having to just cancel my order! Still waiting on my refund... sooo frustrating to deal with! Constant chasing them!”

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Posted 3 years ago

“I'm still waiting for my product don't care where you are located getting ready to contact the better business Bureau if I don't receive my package or money back on my account sick of your false advertising that's why I deal with Dermablend who. Is reliable”

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Posted 3 years ago

“Terrible customer service. No support. Avoid at all costs.”

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Posted 3 years ago

“This is my worst experience. Lookfantastic has poor customer support service, long-term delivery and non-usable discounts. I have received a refund only after 6 weeks of order expectation and unhelpful service advises. I will never use this website in future and will not recommend it to anyone.”

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Posted 3 years ago

“The worst customer service!! have a subscription for the monthly boxes which I have not received in 9 MONTHS and they refuse to do anything about it. Complete Theft”

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Posted 3 years ago

“Bought a one year supply of collagen, received (Mar 2021) only have 9 months to expire. Contact Customer Service with no reply at all.”

Lookfantastic 1 star review on 8th March 2021

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Posted 3 years ago

“I used to love the site and spent over 1000 Euros on it. It used to be safe and reliable, with a wide range of products, great price discounts, and delivery within the time frame it gave me. But since February, the site seems to have changed, and like most of the comments, I've had the same problem. I've also noticed that the comments are from within the last few weeks, and some of the earlier comments were positive. I think maybe the change of the website is related to the change of the relationship between the UK and the EU, or maybe the management or senior management of the website has changed a lot. In the end, I decided to give 3 stars, 2 stars for my former favorite LF, and 1 heart for my hope that the website could be restored to former🥺”

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Posted 3 years ago

“My Christmas present to myself of a Steampod over £220 NEVER dispatch, NO refund & ZERO help from customer service. This was a treat after a hard COVID few months, ordered during Black Friday sale, they told me there was a problem with warehouse & would be back to me with an update.NOTHING!! This is still going on in March 2021. So upsetting that a company would treat a customer so badly & so much money for me.”

Lookfantastic 1 star review on 6th March 2021

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews