Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FAKE products mixed with real ones. I can say that I buy from Lookfantastic quite regularly because of their cheap price and range of stock. But you should not risk it because they mix FAKE products with real ones! This time I bought a Bobbi Brown Extra Repair Moisturiser with a few other products. I normally buy this moisturiser from the actual shop, but this time I wanted to buy a few other things and I saw they also have it in Lookfantastic so I just bought it. Firstly, I can't show the images here, but the label at the bottom of the container is so different. The font on the fake one is thinner, and it's stuck so off centre... Secondly, the smell. It smelt like it came straight from a gas pipe. It was so unpleasant that I had to come here and leave a bad review which I never do unless it's really bad. I was scared to put it on my face because I didn't want to risk it. However, I did put it on my hand just to try (who knows maybe this batch is made different?) it had the same texture as the real one, but it did not feel the same. Instead of having a dewy and hydrating feel, my hand felt the same as before, no effect. But I'm glad I didn't get a rash. I can say that some of their products are legit, but I probably won't buy from them again because of this. It's just much safer to buy from official websites or in the shop...”

Helpful Report

Posted 5 years ago

“Lookfantastic sells Gift Vouchers which do not work. - If you contact Customer Service they send you round and round before they eventually just ignore you without solving the issue. I wonder how many others out there have bought Lookfantastic Gift Vouchers only to find they don't work. - With Lookfantastic ignoring complaints, refusing refunds. Horrible retailer, needs investigating.”

Helpful Report

Posted 5 years ago

“Selling fake products. Ordered Carita CREME DES LAGONS, the item that came was a cheap fake cream, not in the original packaging and the name of creme was changed to the following- Carita LA CREME - GEL LAGON!!! Stay away of them, selling fake non genuine products! After contacted customer support they denied saying all products are genuine well clearly they lie as product they sent me proves otherwise”

Helpful Report

Posted 5 years ago

“I haven't received my order. Customer service can't tell me where is my parcel and when is going to be delivered. I ask for cancellation and full refund and they refuse to do that. Don't buy from them. Horrible company.”

Helpful Report

Posted 5 years ago

“DO NOT SUBSCRIBE TO BEAUTY BOX UNDER ANY CIRCUMSTANCES I ordered a 3 month subscription, not unreasonably assuming that after 3 months it would stop. After receipt of the 3rd box I double checked online and seeing that the subscription was still live I cancelled it. The following month I was again charged and notified of the dispatch of another box, I had apparently missed the cut off date and would continue to be billed for a further 3 months. This practice is misleading and deceitful. The content of the boxes is variable and not with the £15 price tag even without 'subscription' issues. The customer services team were extremely rude, condescending and unhelpful”

Helpful Report

Posted 5 years ago

“This company cheat your money!!! I spent £240 with trackable shipment became nightmare. Courier didn’t deliver to me and return status stop at Dec without update. This worst compani I never met refuse to refund my money. Don’t buy from them!!!!”

Helpful Report

Posted 5 years ago

“Their customer service team are really slow , they just are nit trained, dint ask for return not gonna happen and they sell u second hand used stuff”

Helpful Report

Posted 5 years ago

“Very fast delivery and products were all as expected”

Helpful Report

Posted 5 years ago

“Awful humiliating customer service! I have been buying the same brush for my boyfriend for years, from the same brand-Kent brushes. He wanted an exact replacement of his, which is rosewood (mid red) but instead I received beach wood (light beige). I messaged their customer support and it was a pain to send pictures over (you can only upload them on a desktop version of the website), which is very outdated way, you should be able to do it on your phone. Then after deliberating, they decided it’s the light on the picture that makes it look red, but the actual item is light beige. I have explained that it’s not just the picture, the description is also ROSEWOOD and if you look at any other stockist of Kent brushes, there are 2 options Rosewood and Beachwood. It’s clear false description, do not treat me like an idiot. Their reply again was about light on the picture. No suggestion of how we can resolve this. I’m still within my time limit to return it, but they haven’t offered even to send the item back myself. I have ordered the same item from another website. Before they shipped it, they said that most stockists are out of Rosewood brush due to Kent discontinuing it, they sincerely apologise, but they can only send me Beachwood. THATS WHAT A GOOD CUSTOMER SERVICE IS. I’m happy with Beachwood if you treat me right. I’m not even going to try to call your customer service as I don’t want to have another one of your staff treating me like an idiot and bullying because I can clearly distinguish between red and beige. Will never order anything from this website again.”

Helpful Report

Posted 5 years ago

“Don't buy from here.... Lots of trouble with this company!😶☹️🧐 I wish I did a back background check before I bought anything 😔”

Helpful Report

Posted 5 years ago

“Shocking service ! don't order from them. If something goes wrong with the delivery you could be waiting for 2 months to get it resolved. Its been a month for me now. No refund , No order and no good customer service. A real shame as they have great products. I am not one to write bad reviews but they need to look into their customer service.”

Helpful Report

Posted 5 years ago

“SENT EXPIRED PRODUCTS I ordered a dermalogica package from lookfantastic and they arrived unsealed, I also got irritations on my skin shortly after I started using them. I have written to them 2 weeks ago but no response yet. They also did not send any free gift that they offered. Save yourself the headache and do not but from this website!!!”

Helpful Report

Posted 5 years ago

“Our latest experience with this company has been awful. After sending us a product which had previously been opened and which had severe water damage to the base of the packet, the solution they provided was a 10% refund only. As this item was bought as a gift and not for myself, as a result of them sending this item we had to purchase the item again from boots. In this scenario the company should be offering a full refund and paying for the return of the item not offering a ridiculous 10% refund. We used to be regular customers but will not be shopping from them again based on this experience. If you want a guarantee that your product is new then try one of their competitors.”

Helpful Report

Posted 5 years ago

“Good price and quick dispatch”

Helpful Report

Posted 5 years ago

“False advertising, no free gifts as advertised, bad customer service”

Helpful Report

Posted 5 years ago

“CUSTOMER SERVICE is the worst. I received a cream by Philosophy which is clearly in bad condition: horrible smell, caused me a terrible reaction. I told them, sent photos of the cream but said I never took photos of my skin reaction, because I never used it after the first time. Well, they keep asking me about my photos of the skin, I keep saying I have no photos. No solution, and what irritates me is that I wrote an opinion of the product to alert other customers and they did not publish it. I will never buy again from them, and I will always alert my friends and potential online customers. I do not know how can anyone trust them. So angry!!!!!”

Helpful Report

Posted 5 years ago

“I bought an eye cream off this company which caused a horrible allergic reaction. They refused to take it back and refund me. So by all means buy from them, but do not expect any customer service - it is buyer beware territory. I will never shop with them again as I like to shop with companies that uphold consumer rights and legislation.”

Helpful Report

Posted 5 years ago

“Don't order anything from this seller! It's a awful experience! I made a order on 24th of November, with delivery by 28th of November, I didn't receive my order by 30th of November, I wrote them that I want to make a return, and I want a refund from them. Today is 18th of January, and by now I didn't get my money, they told me that they will refund me my money when the items I ordered will be back at their warehouse, and they tell me that the items are not back by now! JUST DON'T ORDER ANYTHING FROM THIS SELLER! Also I read a lot of reviews from other customers, and a lot of customer had the same problem, or the items are not original, or the items aren't delivered! Don't repeat my mistake!”

Helpful Report

Posted 5 years ago

“Lookfantastic sent me 2 large bottles with a near-expiry date - about 3 months shelf life. It was impossible for me to consume 540 capsules in 3 months. I had so many problems trying to return to get a refund as these are considered liquid & need to be couriered by companies like Fedex, which cost more than the products. Lookfantastic was not helpful at all & refused to budge from the policy of not paying for return costs first. Says alot about their integrity and customer service. Other sites send me fish oils with at least 9 months shelf life.”

Helpful Report

Posted 5 years ago

“HORRIBLE customer service and SLOWEST delivery. Previously I waited for my product to be delivered for over 3 weeks, the next time was over 1 month. I recommend other trustable sites, and NOT this one.”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews