Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,414 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not purchase anything from this company, I have purchased a lot of products and for the whole family. what happened was that: They charged my account without authorization for the second time and with extra money! they claim that they deliver between 1 to 3 working days, however after almost 8 days I still did not receive part of my order. Zero customer service, I contacted them three times and no response.”

Lookfantastic 1 star review on 11th November 2023

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Posted 1 year ago

“This company are promoting the app by offering 20% off your first app order . But at checkout the promo APP20 doesn't work . Your told unfortunately item in basket doesn't qualify. One big con ...if you can't trust the company you definitely can't trust the authenticity of the products...fake”

Lookfantastic 1 star review on 1st November 2023

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Posted 1 year ago

“If I could give a lower than average 1 star review I would. Received 3 bottles of shampoo. 1 of the bottles was completely empty. Tried to receive a refund. Nothing but a runaround with them. Back and forth. And still have not received a refund. Worst company to deal with, ever.”

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Posted 1 year ago

“Do I even want to give them one star? I wrote to them in early August that the delivery person had shown me the broken items in the shipper carton (likely due to poor packing) and said he will return it to the sender (company). Until today (11 Oct) I still don't have replacement but I had already paid over $200. Communication with them is a challenge, just keeps going around in circles. Utterly disappointed.”

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Posted 1 year ago

“1 product received out of 7! There is feedback out there from people who have had this experience with them as well. Package was shipped with 1 product there was no tampering or damage to the package. Then you email them at customer support and they respond with an attitude as if I’m not being honest 😂 I sent these products to my daughter as a gift. What is there to investigate except their employees integrity? They sell in the USA are located and ship from the UK”

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Posted 1 year ago

“Discount codes on app did not work, and customer service agents are inept to handle queries. When I wrote a message through the website to explain the issues I'm facting with their discount code, I was made to provide multiple sets of screenshots to prove by point. When all the information was ready, a new customer service agent merely started asking the same questions that I had already provided answers to. The issue with LookFantastic is that every time a customer replies, a new agent handles the case and the customer has to take extra effort to explain the case as the agents clearly do not read the history of the issue. Terrible experience and would not purchase from them if I can help it.”

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Posted 1 year ago

“There was a buy for 150 eu get a beautybox action. They didnt send it. I complained at customer service and they said since i had another product that was also an action product i don't get the box. Well it didnt say that in the banner Back to boozyshop!”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS SITE. They are a fraudulent company. They pretend to be in your country. Their customers service is terrible and the products they ship are fake. Be very careful with this site.”

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Posted 1 year ago

“BUYER BEWARE!!! They will take your money but don’t want to know if there is a problem with your goods. Is it company policy to send little ♥️ to customers and promise to investigate their problem if they are patient and wait 48 hours. Then after 48 hours completely ignore them despite 82 previous emails going to and fro. Yes their products are competitive but my advice is to spend your hard earned cash on a more reputable company. Had I read the awful reviews written I would never ever have purchased goods from them.”

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Posted 1 year ago

“Browsing their site today, a pop-up said I would get 20% off my first order if I registered. I did that and tried to place an order for £90 for some items for my daughter's birthday but the 20% off code did not work. I then spoke with Shiona in the 'chat' box who said that the products I wanted did not qualify but they would offer me 10% as a token gesture if I placed an order which is an absolute con. I asked if the 10% would be deducted at checkout but she kept writing "once you have placed your order"! I told her that this was a con, so she then wrote "this will be refunded back to your payment method". I then placed the order and got an email confirmation. However an hour later I had another email saying that my order had been cancelled without an explanation. ONLY USE THIS SITE AT YOUR PERIL! I just hope the refund will be returned to my card quickly as I need to re-order these products and it certainly won't be from this awful website.”

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Posted 1 year ago

“I really liked the site, until I had a disappointment. One of my orders was not delivered, the carrier claimed to have delivered but I did not receive the package. Lookfantastic did absolutely nothing, did not solve my problem, did not refund me. I leave at a loss.”

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Posted 1 year ago

“When Lookfantastic messes up, it's like pulling teeth trying to get them to fix their mistake. They took my order, even though one of the products I ordered was out of stock. A week later, with my order still not dispatched and no sign of the product coming back in stock, I tried to cancel my order. Since then, I have messaged numerous customer service reps who have assured me that they are trying to cancel the order with their warehouse. Then this morning, I received an email apologising for the delay to my order and assuring me that it would soon be dispatched...as though I hadn't spent the past week telling them I no longer need or want it! The email also suggested that I had received SOME of the items I ordered, when in fact, they've sent me nothing! Given that this isn't the first time this has happened to me when ordering from this company, I can safely say that the lines of communication within Lookfantastic are terrible. It shouldn't be so difficult for 1 department to get a simple message accross to another.”

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Posted 1 year ago

“This is a horrible experience I've ever had!! There's always a delay miscommunication with customer service or charging me twice per item”

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Posted 1 year ago

“To put it shortly NEVER DELIVER ON TIME! I like the website itself, it has a lot of beauty brands you can’t find anywhere else. However that’s about where it ends. I have never had a delivery without issues. Paid multiple times for next day delivery and it never is, also waited for a package for over a month before and customer service just offer you generic replies and excuses. I have probably spent over £1000 with this company and have never been refunded next day delivery fee. They always blame the courier.. how about changing the courier?? You are a high end beauty brand why not change to DPD or another mail service that isn’t evri? Better of at space nk.”

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Posted 1 year ago

“Returned product worth over €300. They claim they never received it. After 6 weeks still no refund. Awful customer service. Do not purchase from them.”

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Posted 1 year ago

“My parcel got left in my bin complained and filled a disclaimer form back to claim back my lost order and my money I spent I spent over £100 with the company it’s been 3 weeks still hasn’t been resolved keep getting fobbed off by whoever reply’s to my messages disgrace of a company by products from elsewhere most unhelpful people and rob your money”

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Posted 2 years ago

“WORST customer service I have ever come across”

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Posted 2 years ago

“Beware of ordering from Lookfantastic! They sent me expired products! And during the refund process, they will close your account to stop you from getting your refund. Stay away!”

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Posted 2 years ago

“I ordered a £260 perfume and £135 grow gorgeous product; both of them are delayed and the customer service is not helping at all. The worst experience ever. Don’t buy here.”

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Posted 2 years ago

“DO NOT use this company! Missing items, damaged items, inadequate delivery packaging, still not resolved after 2 months! Dreadful customer service and experience! They shouldn’t be trading!!!”

Lookfantastic 1 star review on 12th March 2023

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Posted 2 years ago

Lookfantastic is rated 1.3 based on 1,414 reviews