Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,394 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have delivered damaged items and they are unwilling to replace it or refund the money, They have the worst customer service and you have to pay additional money for the shipping for some items , I don't recommend this platform at all”

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Posted 5 months ago

“Worst online shop”

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Posted 7 months ago

“Absolute awful customer service. Family member bought a product for me as a present and it was faulty. Since February myself and the family member trying to get in contact for the refund and asking the same questions to avoid it. Keeps giving me a new person each time. Would not recommend this company at all.”

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Posted 8 months ago

“It says delivery 5-7 days, it’s already been 10 and nothing. They reply only email they prefer.”

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Posted 8 months ago

“I am with lookfantastic since 2018. I was and I for sure will be always happy with the products and the customer service. From the early beggining I had problem with my email adress. It was from my own fault because I registrated with Facebook. I decided yesterday to cancell my account and create new one. I want to say big big thanks to a German woman called Cordula for making this fast and without any problems and having positive vibe. This procedure required one day waiting but she proposed by herself to just asked the next day for her name on chat and then she will contact with me, she indeed did what she said. Thank you ! :)”

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Posted 8 months ago

“I have an email saying Royal Mail has delivered. Nothing has been delivered. When I go online they say my address does not exist!”

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Posted 8 months ago

“Scam website. They don't ship your items and they have no customer service. They don't respond if you try to contact them.”

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Posted 8 months ago

“The absolute worse, borderline scammers.”

Helpful Report

Posted 9 months ago

“I placed an order for three items, I had a reaction to one item and that was refunded. The other two items I returned and only one was refunded. I have been going around in circles, being told they would do an investigation on the 26th January, no update a week later. I chased this and was going around in circles with customer service clearly not reading my emails, I have sent the receipt about 4 times, along with being told they will do an investigation 3 times. Now nearly three weeks later, going around in circles with the same poor replies. Asked to speak to a manager and got a useless manager saying oh I can see you are talking to customer services, I will close this chat. The whole point is they are of no use. They are embarrassing. This is a joke, I want a refund and I want to take this further now. I will never order from them again.”

Helpful Report

Posted 9 months ago

“Appalling customer service, designed to make you give up on complaints. Delivery arrived nearly ten days late and damaged. Spent all day trying to contact them. Avoid this bunch of cowboys at all costs.”

Helpful Report

Posted 10 months ago

“I have brought Inkylist product, they never delivered, they told , have tried 2 times but never delivered..and i have waited for refund fro 4 months..they just drag the issue never close..not sure when will get my money back..”

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Posted 10 months ago

“Robbery I never received perfumes Customer service would not respond 165£ stolen from me Disgusting”

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Posted 10 months ago

“SHOCKING service. Item was delivered to wrong address, I uploaded a photo of my actual front door to prove the courier had the wrong address. They basically responded “well the courier said he delivered it” and then finished by saying “and we are closing your account you will not able to place anymore orders” ABSOLUTE JOKE OF A COMPANY. Now I’m a £140 order down and no way of contacting them?!”

Helpful Report

Posted 10 months ago

“Sent me incorrect item for a Christmas present, twice! Returned both and they are saying I only sent 1 back. Still waiting refund for both! No contact number to call, can only message them. Shocking customer service”

Helpful Report

Posted 11 months ago

“Their return policies are frustrating; the 25-euro return fee is unreasonable. This experience has deterred me from placing future orders with them. While I appreciate their environmental concern, they should prominently display the high return cost. Customers accustomed to seamless returns with platforms like ASOS and Amazon may find it surprising and challenging to navigate the expensive and complex return process here. Now, I find myself stuck with three useless items because the cost of returning them exceeds their value. The hair spray was partially used upon arrival, and the two creams, supposed to help dry skin, are as thin as water and utterly ineffective for my needs.”

Helpful Report

Posted 11 months ago

“Agree with the statement, do not use this company! I ordered two advent calendars at $165 each and one of them had 5 empty days. No product in them at all. When I reached out to customer service to rectify the issue they told me to send the package back with all products unused and in pristine condition. Can you imagine? They made an error and expect me to ship back at my expense? And to think we would open each day of the calendar and not try the product? They should be ashamed of their customer service! Do not use this company!”

Helpful Report

Posted 11 months ago

“THEY CANCELLED MY ORDER ON BLACK FRIDAY BECAUSE NO STOCK, CUSTOMER SERVICE SAID i CAN RE-ORDER WHEN HAVE STOCK AND THEY WILL GIVE ME SAME DISCOUNT. BUT WHEN I RE-ORDER, THEY DENIED EVERYHING, I HAD TO PAY $42.50 MORE!!! VERY BAD CUSTOMER SERVICE”

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Posted 11 months ago

“Ordered same day delivery as I was leaving Dubai next day . Paid the extra same day fee. Nothing came no number to call that works for customer service and 24 hours to get a email response from them . To say it can take up to 5 days and possibly 2 seperate shipments . Deceiving and false advertising do not trust this site .”

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Posted 11 months ago

“Serious joke of a company. Refusing to process a refund for an order they admitted to going missing. Incompetent customer service members and no contact number to talk to someone regarding the matter. PLEASE SAVE YOURSELF THE TIME AND MONEY”

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Posted 11 months ago

“Previous orders have been fine but ordered 2 of their Christmas fragrance and beauty edit boxes as Christmas presents for my 2 daughters which are supposed to come with a £55 digital voucher to purchase one of the full size perfumes with. Only received one voucher instead of two!! No sensible response - just ask me to send screenshots of their own offer from the website!!”

Helpful Report

Posted 11 months ago

Lookfantastic is rated 1.3 based on 1,394 reviews