Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Lookfantastic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was missing from order. I contacted Help and they said it was out of stock and being shipped now from USA. Not only did it take an extra two weeks but I then had to pay massive import fees. The reason I bought products with LF in the first place was to avoid import issues into Germany. I reached out to Customer Service and they never apologized. They are quite unprofessional and horrible people. The conversation I ended up sending to myself if anything should go down with this firm. Really shady.”

Helpful Report

Posted 3 years ago

“I have to say that I'm quite shocked by all these bad reviews. I ordered two times from them and there was no issue. Everything came very quickly, nicely packaged and undamaged.”

Helpful Report

Posted 3 years ago

“Joke of a company. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Trying to have a refund since DECEMBER, contacted the Customer Service several times and they do not process it. They barely answer punctually.”

Helpful Report

Posted 3 years ago

“Never received my package, but recived the money claim from Klarna....Lookfanatstic never responded to my requests. Klarna treaten with debt collection. The Norwegian consumer council recommended I paid cause lookfantastic is not Norwegian, but British - so if I want to fight I have to fight the British system.”

Helpful Report

Posted 3 years ago

“The tracking apps say that my package has been delivered, however it has not been. I smell a scam. Do not order from them! Especially Irish customers”

Helpful Report

Posted 3 years ago

“awful!! don t buy from them! such a waste of money, time, energy and nerves”

Helpful Report

Posted 3 years ago

“Costumer service poor, unprofessional and smh scammers! Yesterday I tried to buy some stuff there, the payment wasn’t going through so I thought it was cancelled. Then I saw the same products in boots and even cheaper! So I bought the same thing on boots, then after 10-15 minutes I received an email from LF with my order confirmation. At the same time I received it I tried to cancel it, it seemed impossible to cancel anything from that shop unless u speak with a costumer service which is unfair because they relied to me 12h after telling me the window to cancel an order is just 5-10 minutes! How in the hell is it possible? So can’t I buy something and change my mind? This is some how to force you to get the order whether u want it or not so you will pay the return, they still win your money even if u return the product! I used to be a costumer but from now never again!! Is a waste of time and money! Not even recomendable! #BURGLARS”

Helpful Report

Posted 3 years ago

“No deliveries are coming through since January 2021. Do not order from LookFantastic if you are living in the Republic of Ireland. They are taking funds and not delivering the products. They are sending tracking numbers saying that orders are dispatched and they have not arrived more than a month later.”

Helpful Report

Posted 3 years ago

“My order had a missing item. Despite numerous attempts to contact customer services I have had no response. I would highly recommend others avoid using this website. Try Cult Beauty instead.”

Helpful Report

Posted 3 years ago

“I received an email which stated I would receive a mystery beauty bag free with an order over £70 site wide. So I purchased my cosmetics over £70 and inserted the code. I never received my free mystery bag. They stated that some of my products in my order weren’t included despite the offer saying site wide. Very misleading stating site wide when it clearly is not. Not only that I’m constantly spending on their site. That month alone I’d spent £200-£300, but they refused to give it me so I’ll never order with team again. I’ll stick with feelunique or beauty bay from now on. I’ve uploaded the email so you can see it clearly states site wide and there was no small print!”

Lookfantastic 1 star review on 21st February 2021

Helpful Report

Posted 3 years ago

“I am sorry I never read the reviews before I ordered from this company. I ordered on the 4th February for a birthday present on the 13th and to date I haven’t received this order (today is the 21st). I have messaged numerous times but get the same reply, they are checking it out!! Not good enough! I still don’t know if I’m going to receive my order, ever! What is the problem?”

Helpful Report

Posted 3 years ago

“I ordered an item on the 7th of January. Having seen poor reviews and social media posts from frustrated customers woth undelivered items I became concerned and tried to cancel the order several times in the following week. I was told repeatedly that my order had been dispatched so it could not be refunded even though I had received messages from the company within that time apologising for the fact that my order had NOT been dispatched. Eventually I was notified that the item had been dispatched but it never arrived. In the tracking system it said the order was delivered on 26th January but the courier company confirmed for me that this was a mistake. I have been back and forth with customer service ever since through the messaging system on the website and direct messages on Instagram. I have received no information other than that the matter is being investigated. This company seems to be legitimate but their service is so bad I feel I am being scammed. I'm disappointed with my own experience so far but what makes me extremely anxious is the amount of customers posting online with a similar experience or worse. It's horrifying. They need to provide their customers with more information or better yet provide them with their orders. I would recommend avoiding this company completely”

Helpful Report

Posted 3 years ago

“Terribly slow delivery and painful return policy. They make you jump through hoops with inordinate number of questions that go on and on until you as the consumer decide enough is enough and can't bother to waste anymore time with the return process. I ended up binning some unopened products that caused bad skin reaction because I could no take the never ending back and forth questions. Worst retailer I have ever dealt with.”

Helpful Report

Posted 3 years ago

“Scam. Look Fantastic posted an empty package. Their customer service is rubbish. DON’T BUY FROM THEM!”

Helpful Report

Posted 3 years ago

“I purchased two items off the website the total came to around £25, I kept getting emails telling me my order hadn’t been dispatched even though it was meant to be delivered within 3-5 working days I waited patiently for 10 days before I spoke to a member of their staff on customer service live chat, where I was told I needed to wait 24 hours for an update. Two days go by and still no reply off the company so yet again I went onto customer service live chat where I was told my order had not been dispatched still 12 days later!! I chose to cancel my order because they clealry didn’t care I had been waiting well over the time I was meant to for my order! First time ordering off there and will definitely be the last”

Helpful Report

Posted 3 years ago

“scam scam scam scam. Don't buy anything on that site. You lose your money!!!!!!!!”

Helpful Report

Posted 3 years ago

“This is scam! After 2 weeks they didnt manage to ship my package. One product got cancelled because it was sold of all of a sudden. They said the money would be refunded, but that didnt happen yet. Don’t shop here, just a warning😞”

Helpful Report

Posted 3 years ago

“Worst customer service experience ever. Didn’t due their job spent a good deal of money on an Exuviance product. Product went to wrong address customer service said they could not help reroute product. Post office couldn’t reroute product because their was insufficient return address so post office discarded product. Look fantastic said oh well nothing they could do. I spent almost $50 on product and Look Fantastic treated me and my purchase as if it were nothing of their concern. I went to my bank and they helped get my money back. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!”

Helpful Report

Posted 3 years ago

“I brought pureology strength cure blonde shampoo and conditioner this product is HORRIFIC turned my hair completely purple.. I'm a hairdresser and used to love the pureology brand.. it's terrible... Look fantastic customer service is also disgusting.. I sent pictures of how my hair had been completely ruined (from once use I might add) and I recieved horrific customer service as a whole I will never use look fantastic again or use pureology products!! Please be careful everyone I wouldn't want this to happen to anyone else.. will also advise all my clients against it, please also be aware that I tried to review the product so that this experience doesnt happen to another customer and my review was not posted... they also choose which reviews are shown so dont always believe the amazing reviews you read on products as negative comments are not allowed which is unfair”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews