Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful anxiety inducing customer service where you’re refused refunds for orders that havent even come”

Helpful Report

Posted 3 years ago

“I paid and order products I never received , I try to contact Coustumer service about it few times then they advised me to wait is 3 months now not products no refund! It’s robbing hard working people !”

Helpful Report

Posted 3 years ago

“BIG SCAM!!!!!....they took my money from my account many times with different values...i went to the Garda today,hopefully we can stop them!!!”

Helpful Report

Posted 3 years ago

“They lie they say they shipped n never did. I think they make deals with the shipping companies to fake delivery because 2 diff sets they did this to using 2 diff delivery companies neither actually arrived. Also they trap you so you can't really complain without giving your details and signing up and there are terms and conditions you must agree to first. Won't respond to feedback email and say so. Thieves I'm out of over two hundred dollars fyi”

Helpful Report

Posted 3 years ago

“Order is so so so late”

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Posted 3 years ago

“Weeks of emails on update saying that order is still not shipped.”

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Posted 3 years ago

“Ordered a set of haircare with next day delivery. Tracked it on their shippers website and the delivery date kept changing to the next day. This went on for over a week with numerous online chats with their customer service (they don’t have a telephone number to call). I was told they would investigate however today (10 days later!) they finally offered me a refund. I believe they never had the products in stock but didn’t want to lose out on the sale.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting how you lie to your customers in a very friendly way. I never received my package and you guys still keep saying the order is on it's way. Even though I can clearly see you have not sent the package from your store in the first place. Unbelievable. I do not recommend this cheating web shop to anyone. I will definitely make sure none of my friends or people here in Finland will ever order anything from you.”

Helpful Report

Posted 3 years ago

“Bad service!”

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Posted 3 years ago

“Beware of awful customer support service and scam with beauty boxes subscription! First due to not in time update of the data on the website and lack of proper support service, when during each contact they assign new manager who do not trace the issue and you have to repeat all issue from the start, I lost my beauty box and barely recieved refund after dozen of complains. Second , despite I turned off autorenewal and deleted payment card details , subscription was renewed for next 3 month period and now they say I can't cancelled it until the end of subscription term and will continue to be charged!!!!!! That's simply scam and violation of customers rights! The products that sells Lookfantastic are not unique and can be purchased in any other e-shop, better avoid them”

Helpful Report

Posted 3 years ago

“Pre ordered a calendar in September and it never arrived - despite promises In October and November.”

Helpful Report

Posted 3 years ago

“Free gift scam . Total misrepresentation . Get you to order a certain amount by providing a great free gift , then don’t send it and cancel the order for it . I will be taking this further and have demanded a full refund and will be returning my other products .”

Helpful Report

Posted 3 years ago

“I ordered around £100 worth of items during a lockdown and £45 were missing when delivered. As the items seemed pending online, I didn’t immediately contact the company (my fault) and then due to some personal circumstances didn’t follow up until after 40 days period to report issues. Unlike other online retailers I’ve used, there doesn’t seem to be a check on items despatched vs the order by the company with automatic refund or arrangement of a separate date. The customer has to chase. Products received were fine but no longer feel I can trust this service to proactively check the order before it goes out”

Helpful Report

Posted 3 years ago

“I placed an order a month ago, right 3 mins after placing the order i tried to cancel and was told no the order is already processed and we can cancel the order. I had to wait for the shipment and it's been a month that I am emailing then to get a return lable and I am just getting random emails from them asking for the same information which i have provided and nothing yet. I dont recommend them at all.”

Helpful Report

Posted 3 years ago

“This is the worst website I have even bought from.The customer service is dreadful. I would not recommend this to anyone.”

Helpful Report

Posted 3 years ago

“I ordered some shampoo few months ago and I still have got them, I definitely do not recommend them”

Helpful Report

Posted 3 years ago

“Very bad service. Do not recommend. Very disappointed.”

Helpful Report

Posted 3 years ago

“Look fantastic customer service is the absolute worst. If you order with them you better hope your order arrives, if it doesn't they will do absolutely nothing for you but drive you mad with their ridiculous customer services.... They have frustrated me so much, I'm now at a stage I'm not even going to keep fighting for my money back because it's not worth the frustration.”

Helpful Report

Posted 3 years ago

“Ordered 2 separate aftershaves. Both boxes arrived but one open & no aftershave in it. Customer services said not there problem as it left the warehouse. Delivery company said it wasn’t there problem as they just deliver. Very poor customer service e at Lookfantastic. They won’t reply to me & are extremely difficult to contact.”

Helpful Report

Posted 3 years ago

“Scammers! Similar experience to many from what I see in the reviews. Wish I had read them sooner. I received a wrong product which they asked me to send back. Still waiting for a refund after a month. Useless customer service that keeps telling me how refund has been processed and closing the case. Avoid at all costs!”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews