Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad company!! I will never order something from here!! I wait more than 10 working days, then reorder again because they don’t know where was my order. So I wait more than month for shampoo which I never received and I take my money back. If this is business I don’t know what is not for them..”

Helpful Report

Posted 4 years ago

“Ordered items and paid over £60 and they just took the money and didn't deliver. Don't use this company if you actually want to receive your products. SCAMMERS! I tried to solve this with their customer service, but it's a joke! No money no items. DO not ever use Lookfantastic”

Helpful Report

Posted 4 years ago

“Their products are authentic as I’ve no problem using them. Just there is a con part which they DO charged additional almost $2 each time I purchased. I didn’t noticed until my 4th time purchase as I was feeling broke so I start keeping track my expenses. And realised why am I charged extra!?? I did email their customer service. And they just told me they charged me correctly according to the order sheet at their web inside my account page. And I reply them with my bank statement showing their company charged me more. And then their customer service never get back to me anymore. Hidden charges without stating what it is. Aside from that, Their packaging sucks. I purchased glass material item they did not put any bubble wrap or air pouches to protect my items. So if they gonna tell me that additional charges are handling fees I think they should just f*ck their own faces man. Don’t come out and harm and scam people, I hope they just closed down since they have no dignity and pride in doing things. So just purchase at your own risk.”

Lookfantastic 1 star review on 12th September 2020

Helpful Report

Posted 4 years ago

“If I could give them 0 stars, I would. Waited weeks for a product that never came. It took them days to reply back to me with a generic response that did not even attempt to rectify the situation. A waste of time and money and a truly frustrating experience. Finally just disputed the order with my credit card company.”

Helpful Report

Posted 4 years ago

“Ordered items amounting to £50 and they never sent them! No communication to say they were delayed they just took the money and didn't deliver. Don't use this company if you actually want to receive your products. SCAMMERS!”

Helpful Report

Posted 4 years ago

“I ordered items over a week ago for next day delivery. Still not received them. Sent numerous emails and messages only to be told ‘ they are looking into the matter’. Poor communication all round. No refund can be given !!! Extremely disappointed to say the least. Would not buy from them again”

Helpful Report

Posted 4 years ago

“I dont think I have ever felt the need to write a review before this, positive or negative. But here I felt the need to warn people, especially from India not to order from LookFantastic, they literally make you wait for 30 days and then don't even send the products. Either you pay additionally for tracking or after 30 days they make you print and hand sign a form to refund your money. Complete wastage of time and money, its like a ponzy scheme! Shop on other sites instead.”

Helpful Report

Posted 4 years ago

“I dont think I have ever felt the need to write a review before this, positive or negative. But here I felt the need to warn people, especially from India not to order from LookFantastic, they literally make you wait for 30 days and then dont even send the products. Either you pay additionally for tracking or after 30 days they make you print and hand sign a form to refund your money. Complete wastage of time and money, its like a ponzy scheme! Shop on other sites instead.”

Helpful Report

Posted 4 years ago

“Ordered amongst other items a mini Macaron gel nail kit .. polishes were tacky And not setting properly .. contacted CS to explain .. told to upload photos and batch numbers. Then frustratingly asked to provide other irrelevant information such as previous products purchased . Awful system via portal and extremely poor communication .. expecting a response within 24 hours but feel like I’m going around in circles .. unless this is resolved shortly I wont be using again And would not recommend !”

Helpful Report

Posted 4 years ago

“Never received my shipment to Israel!!! Scam scam scam. So disappointed. No refund no help.”

Helpful Report

Posted 4 years ago

“This website is an absolute scam. I haven't recieved my package in 2 months.”

Helpful Report

Posted 4 years ago

“Ordered an eyeshadow palette and a brush, I waited for 3 months and it still didn't come, so I contacted customer service. They were quick to respond and offer me a refund. Luckily, my makeup came just when I was about to accept the refund. It came in great quality! Shipping time was a bit long but it makes sense because there was only shipping by sea since corona blocked air shipping. This is genuine. Great website and nice products!”

Helpful Report

Posted 4 years ago

“Ordered from clearpay to be delivered to local shop for collection as I was working and worried wouldn’t be in house when delivered never recieved order but still payed in full tried getting in contact no luck with emails and phoning helpline will never order again.”

Helpful Report

Posted 4 years ago

“I was so happy to order this expensive mask and straight away took it on holiday with me! How disappointed i was when I opened the top of the tube and find out it was not sealed. When I pressed the tube I realised that it only half full! Reported to customer care and never got any reply related to my problem. They do not even bother to read any messages. Please be very careful to make orders at Lookfantastic they allowed to return cosmetic and obviously never check a returns. When I will send this expensive mask back be ready you will get it after me and somebody else who used it before I received this product.”

Helpful Report

Posted 4 years ago

“SCAM WEBSITE I cannot believe any of the good reviews on here to be honest. Their social media comment sections are FULL of complaints. I think it is a scam website. You order, it never arrives, they give you the run around. People waiting months on delivery or refunds. They have several other websites Mankind & HQ Hair. Hermes Parcels are also involved with a tracking number for a parcel that is being forever "processed".”

Helpful Report

Posted 4 years ago

“Most terrible service ever! One month ago I ordered items and still didn’t get them. Plus very poor assistance. Guys, spend your money in other companies, don’t order from look fantastic!!! Shame!!!”

Helpful Report

Posted 4 years ago

“I ordered a few things from them without checking internet reviews...soon I thought I was scammed when did not arrive and they reply was to wait for a month... truth be told, after a month they offered a refund and in 48hrs this was done... however products never arrived to Hong Kong.”

Lookfantastic 3 star review on 22nd August 2020

Helpful Report

Posted 4 years ago

“I ordered l’anza shampoo and conditioner last Thursday, I had an e-mail to say it would be delivered by Hermes on Saturday whilst I was out! No card was left in my post box (I do not have a letter box in my door), Each flat is allocated a small post box in a communial hallway where it is not safe to leave parcels as anyone can come in off the street using the trade button for access to the building! According to the Hermes delivery driver and photo taken by him, my order was left on top of the post boxes But I still do not have my order in my possession! I have contacted look fantastic And Hermes several times regarding this matter asking for my Order to be re-sent or a refund issued and they have not been helpful at all! I will be seeking legal advice from my solicitor in regards to the stress and inconvenience caused by the incompetence and unprofessionalism of both companies in this instance!! I will not be shopping here again in future and Hermes are just awful anyway, why anyone in their right mind would use them is beyond me!!”

Lookfantastic 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“I made the awful listage of not reading the reviews! They are indeed a bunch of criminals! they took payment and they contested the order! they want copy of my passport! DON'T EVER ORDER FROM THEM”

Helpful Report

Posted 4 years ago

“I recently received an order where one item was missing although half of the packaging for the product was there - the bottom half of a box for an expensive serum. I spent hours, via messaging, trying to get a replacement. I uploaded photographic evidence, then was asked for more but apparently they couldn’t see the file And therefore couldn’t proceed. After four hours of getting nowhere I’ve resigned myself to accepting I probably won’t get my replacement, absolute bunch of crooks. Don’t even think about ordering from them.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews