Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You will never ever receive your products.... I don’t understand why nobody takes action against such companies”

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Posted 4 years ago

“tHE WORST company EVER!!! I have ordered beauty box 3 weeks ago took my moeny WITHOUT authorisation even tho I have cancelled my subscription , emailed them NO RESPONSE , received email saying that I will get my box today and SURPrisngly Packet is HELD by RM ! its not going to be delivered emailed them again seriously I am SICK and tired of this company !!! I will never order from them AGAIN !!!”

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Posted 4 years ago

“Awful customer service, only trying to obtain missing items from order and still haven't arrived, wont be using again!!!”

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Posted 4 years ago

“!!Do not buy anything from these con artists!! This has to be the worst customer service I have ever received from a business! 20 days since I’ve ordered and still nothing! No response to emails! Facebook message reply telling me I’m not the name on the account when I paid for it myself? All I want is the items I ordered or a refund! Once again do not buy anything from here as you will not receive it!”

Helpful Report

Posted 4 years ago

“Placed my order on 11 November. it is now 22 December and I still have not received my order. Very a poor customer service. Sent emails to them many times only and never received any satisfactory reply. Standard reply:" working hard to send out the orders". This company is such a joke. Will have to raise a dispute.”

Helpful Report

Posted 4 years ago

“Terrible service. I ordered products on 30th of Nov and I am still waiting. I sent an email to see where my products are but no reply. Will never use this website ever again. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Parcel arrived but the box was empty. I’ve contacted look fantastic on 3 occasions and keep getting the same generic response. Never again.”

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Posted 4 years ago

“Ordered beauty products on 2nd Dec still not received today 21st Dec. UNBELIEVABLE!! I have ordered from several othet companies since and received goods. AVOID”

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Posted 4 years ago

“Placed an order Nov 20th and was quickly dispatched on the 23rd. Expected the package to arrive Dec 2nd as per tracking. After a few days late, I tried contacting them for an update. Took a week for them to reply with an automated reply... tried to contact again but had to go back in queue?! Got fed up and tried to DM them on instagram and found hundreds of people with the same problem. Understandable that packages are late due to covid and holiday season but no communication with your worried customers and gave false shipping arrival dates?! Was no able to give my friend her birthday present. It finally arrived yesterday... a month after I ordered when it was supposed to arrive 3 weeks ago... Never ever order from this company due to their lack of customer service.”

Helpful Report

Posted 4 years ago

“Ordered nearly 120 pounds worth of goods the last week of November- it is now 21 December and I haven’t received it! I sent in 3 requests for a refund and completed the necessary form3 times and have received no refund - uncontactable by phone - awful customer service - I won’t be buying again. Be warned!”

Helpful Report

Posted 4 years ago

“Received my hair mask Friday it was totally smashed to pieces. The postman said they had received it in that state and told me to refuse it and he would send it back to them. I’ve tried to contact look fantastic and all you get is a automated email promising to get back to you in 48 hours. I’ve heard nothing . There contact phone number is not in use and no live chat. They are probably taking advantage of the current situation. They are a disgrace.I’m NEVER buying from them again. I’ll stick with all beauty they care about their customers.”

Helpful Report

Posted 4 years ago

“Really question the validity of this company. I returned an order which I received an email saying the refund has been processed, 2 weeks later the money still hadn’t come back in. The other order I placed for next day delivery has been ‘delayed’ for 3 weeks, still not dispatched and they refuse to offer a refund! Customer service is completely incompetent and can’t understand basic English, sending responses completed unrelated to your questions. Feel Unique, Cult Beauty, All Beauty and Space NK all have the same brands with better discounts and loyalty programmes, are reputable and don’t scam their customers!”

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Posted 4 years ago

“What a disgraceful website. I thought they aimed to respond to any queries within 48 hours. I'll never order from them again. This company has no morals.”

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Posted 4 years ago

“Not impressed - I ordered some bits on black friday on 29th November. It is now 20th December and they have still not arrived. I even paid for delivery! Shocking that they do not inform you of this. They also make it impossible to speak to anyone with regards to your order. Avoid avoid! Will not be ordering off their website again.”

Helpful Report

Posted 4 years ago

“the product they sell is not authentic - I bought Estee Lauder cream from their website but surprisingly, the lip of the cream said Clinique instead of Estee Lauder, what is absolutely not right! When I asked them, they insist the product was authentic and they thought it made sense. I returned the cream and will never purchase stuff on their website.”

Helpful Report

Posted 4 years ago

“The payment for my goods, ordered for Christmas have been returned via Pay Pal. I have received messages from Lookfantastic that Royal Mail have lost the goods. Tracked on Royal Mail states, although they were local to me, they are now in York! Looks like Herges was the problem before now Royal Mail.”

Lookfantastic 1 star review on 20th December 2020

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Posted 4 years ago

“ordered 1st December - use the shambolic Hermes delivery company . parcel was supposed to have arrived - it hasn't . they wont reply or let me know what is happening . Disgraceful”

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Posted 4 years ago

“I was deceived I got an empty package today. I read reviews of people who you also cheated. Please give your money back immediately. The Police should be informed that you are an internet fraudster”

Helpful Report

Posted 4 years ago

“The worst client support I’ve ever seen before!!!!! I made an order on Black Friday, and got good discount and some gifts. They canceled my order in 2 hours without any reason. I’ve been trying to contact with them for 2 weeks!!!! But they could answer in two days or not answer at all!!!!! Every time they asked for my details (name, email, order number etc) and said that the Risk team will contact with me!!!! But ... nothing.... At the end they said that I should buy it one more time (without Black Friday deal). But I was waiting almost for one month for Black Friday!!! The worst service!!!! Please don’t buy anything on Lookfantastic!!!!!!!!”