Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 877 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a subscription to the Firefly crate and nerch was great but never arrived on time so cancelled the subscription. Decided to order 6 items from the vault. Got 3 items right away and then nothing. Sent an email a mo th later snd finally got one more item. Now two months later znd i sent another email asking for a refund for the items not received snd no reply. They are more interested in getting their merch in Wal Mart than helping their guest.”

Helpful Report

Posted 5 years ago

“Loot crate and Loot vault suck. They take your money and never ship your merchandise. They give you robo answers when you ask for your items and never ship them. I waited 4 months for items and they still havent come. They say they are refunding me, but Im not holding my breath.”

Helpful Report

Posted 5 years ago

“I signed up for their Firefly Crate subscription. They are constantly behind schedule on shipping. In January 2019, instead of sending Firefly themed merchandise for their July and September crates (yes, six months late), they sent packages with random stuff that looks like they were just cleaning out unwanted overstock. This bait & switch is on the verge of fraud. Buyer Beware! They do not deliver what they promise.”

Helpful Report

Posted 5 years ago

“I would rate them a zero if I could. I have had several crates with them over the years, and their customer service is always slow. Typically, after the first one or two crates, you start getting things that are really only fit to throw away, as it's neither cool nor in any way "collectible" unless you happen to be a hoarder. As a fan of Joss Whedon's Firefly, I signed up for that crate and had a surprisingly good experience for the first year, then things got slower, and slower, and slower. more than one crate was missed, and it's now been over five months since any were delivered. In January, I got two crates of things that looked like the type of merchandise that "Everything's A Dollar" would refuse to carry because no one would even pay a dollar for it. I have yet to confirm that I was not charged for this junk. The company has tried twice to talk around how this was a gift and not to worry about the fact that the last two boxes are still "on their way, shipping later this month." All smoke and mirrors. Save your money.”

Helpful Report

Posted 5 years ago

“Don't deliver. don't answer questions in mail to customer service. just say sorry we are delayed. continue subscription even thou they say they do that after delivery, but do it even though nothing had even been sent. takes a long time to "reply" aka, send a mail back where they just say sorry, but not answering the questions. take your money, but don't send you your product and don't answer questions. if I could, I would give them minus 85094237589623 stars”

Helpful Report

Posted 5 years ago

“My friends and I ordered from loot crate many times. The last time loot crate refunded the money after much inquiry. This time, they’re shipping it possibly a month or two after the fact. They put up a list of delivery dates and some who ordered for December may not get theirs until 2-4 months later. My friend was not able to get their Christmas gift. It might be cheap, but you might never see it. They might just postpone your delivery again and again. They might not even put up a message until lots of complaints. DO NOT ORDER FROM HERE!!! They were great, but now THEY ARE TERRIBLE”

Helpful Report

Posted 5 years ago

“Broken record here, Loot Vault took $100 for placing a free gift in my checkout they offered for purchasing $100 worth of items. They kept my money on their books for 5 days before getting it back. Worst yet, 50 days later I was finally informed two items are now out of stock and they are refunding my money. Do not purchase from this company; it looks to me they are playing games with our money. When my family's Crate subscriptions run out we are finished with Loot!”

Helpful Report

Posted 5 years ago

“I wish I could actually tell you how the subscription is, however I never actually received mine. I ordered a 3 month subscription as a Christmas gift for my husband. I ordered it December 9 and was supposed to receive a box in December, January, and February. Well, it's the second week of January and I still had not received my first box. I tried contacting customer support. It took 2 days each time I reached out to receive a response back. I was told several times that they were "contacting the warehouse to find out where my box is" and each time they responded saying they still did not know where the box was or when I would receive it. After much back and forth I decided to just cancel the subscription. Again, it took 2 days before they actually responded. They were not apologetic at all for never sending the first box. I received a "sorry to see you go, here's your money back". So I was very disappointed. My husband never received his Christmas gift and we never found out exactly what the issue was with my box.”

Helpful Report

Posted 5 years ago

“I received my first 2 Firefly boxes with no issue. Then Loot Crate had a supply problem that ment that they couldn't fill the rest of the subscription. Rather than notifying their customers and offering refunds they waited 6 months and sent two boxes of items from random other Loot Crates and tried to say that these were replacement crates for the Firefly crates that weren't sent. This stuff has zero value to me and is completely unrelated to Firefly. I'm very disappointed because I paid $250 for 6 FIREFLY crates of which i received only 2 Firefly crates, 2 crates of junk, and no mention of the last 2 which i assume i will also not receive. When I complained they told me to return the unopened crates for a refund. Now I need to spend more money returning the crates I didn't ask for and judging by my experience with them they will probably only give me a partial refund consisting of cheap anime byproducts instead of money. Total hassle. These guys are scammers, take your business elsewhere if you prefer to get what you pay for.”

Helpful Report

Posted 5 years ago

“Firefly crate part of loot crate has been switched with garbage from loot crate that has nothing to do with interest.”

Helpful Report

Posted 5 years ago

“I ordered 3 boxes, ok they came late and its not a big deal, but the boxes were filled with worthless items. The quality of the T shirt in the lootcrate box was decent but the anime crate was very bad, I can tell you from working at a screen printing place that it cost roughly $1. Its sad because now I will not order them again. Back in 2015 I got great shirts and action figures. Sure the boxes came with pins I never cared about but I was happy overall. Its a shame, what a great idea widdled down to such poor execution.”

Helpful Report

Posted 5 years ago

“I ordered some things as Christmas gifts in November 2018 and have yet to receive 3 items. I have contacted them multiple times and never got an answer as to why my items have not even been shipped yet. I only received part of my order. I requested a refund and no one responded. Worst customer service I have ever experienced and I rarely complain, but it's been 2 months and no word about my missing items.”

Helpful Report

Posted 5 years ago

“Ordered december LootGaming and LootAnime on october 28th. Was supposed to arrive from december 28th to january 10th. I contacted support and they told me that my shipment had been lost. Now i have to wait 2-4 weeks to potentially get it. 10/10 will never order another one.”

Helpful Report

Posted 5 years ago

“When I ordered a special crate I understood that I wouldn’t know what was in it but apparently it was just the normal crate and my dnd crate turned out to be nothing of the sort. I only received one item that was dnd and it looked like game of thrones, and I am not familiar with the other objects in the box. I can’t even find the ad for it, I reached out to the support to find out what the problem was and was told that I can’t return the box if I don’t like it. I also recieved it late and reached out to staff and didn’t hear back from them until the day I recieved my package, I never even got my tracking number until that day too.”

Helpful Report

Posted 5 years ago

“Lootcrate took my payment but did not ship my crate. I have been in a back and forth for 3 weeks since it was supposed to ship. They apologize but give no time frame on when I should receive the crate. Will not do this again. Quick to take my money and may never get my crate. Will be contacting my credit card company to challenge the transaction.”

Helpful Report

Posted 5 years ago

“I've been with Lootcrate for years. I've had 5 -6 different subscriptions with them. They started off okay but over the last several years they have gone downhill. Nothing arrives on time. I had a crate that I should have received in July 2018. I still have NOT received it and it's January 2019. I was sent in place of what I ordered a box of old junky items some dating back to 2016! They are trying to say that those items will take the place of what I actually ordered. Customer service is a joke. No apologies and they don't even attempt to make anything right. Do NOT order from Lootcrate!”

Helpful Report

Posted 5 years ago

“HORRID! My first box is a month late in a 6 mos subscription! And every time I email them they say “it’s in the final stages and getting ready to ship” this was part of my oldest boys Christmas. Worst Christmas present ever.”

Helpful Report

Posted 5 years ago

“First they charged full amount despite invoice showing promo code. Chat refunded that amount 2 days later. 3 months in now and only 1 crate has arrived out of 6 months prepaid, orders require excessive babysitting over long periods of time. I’m in CA, USA.”

Helpful Report

Posted 5 years ago

“I was a pretty enthusiastic Loot Crate subscriber. I subscribed to the Firefly crate from the 2nd month it was out. Plus I have 2 subscriptions to their Wizarding World crate as gifts. The problem, however, is when they started having trouble with producing the Firefly crate, rather than just offering to put paid subscription dollars to the remaining number of unsent crates toward a different subscription of my choice, they have instead elected to send me TWO crates of leftover items from random fandoms (nearly all of which have zero interest to me). So now I have two boxes of clutter/trash/unwanted junk they couldn't unload, AND I am still out the money I paid for at least 3 Firefly crates that never materialized. Their customer service options are a joke. You have to email them. Then wait for an email from someone who does not articulate exactly how they plan to assuage my dissatisfaction. In fact, there is NO attempt to even say "we're really sorry" or "we'll do something at least compensatory to make it up". Nope. Just 2 boxes of random refuse that they couldn't previously unload. They don't have a phone number. All communication is by email through their website. Where you get email responses that leave the impression they just don't care to take the time to make you happy. I am really disappointed. The IDEA of the Loot Crate is brilliant, and if it was executed with any kind of true care for customers, it could be a beautiful thing. Instead, they alienate the very people they should be trying to impress. It is disheartening to find this kind of bait and switch tactic in "nerd culture". It is shameful.”

Helpful Report

Posted 5 years ago

“Items are horrible, shipping is always MONTHS LATE, and their customer service response to any issues is "go pound sand". They used to be amazing, but over the years have gotten so horrible in quality, customer service, and shipping times. STAY AWAY FROM THEM!!!”

Helpful Report

Posted 5 years ago

Loot Crate is rated 2.1 based on 877 reviews