Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 877 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible with shipping on time. Ordered products 2 weeks ago and support keeps saying they are working on it...”

Helpful Report

Posted 7 years ago

“What went wrong? What went right I ask myself? Nothing. Not one thing was handled properly by this company. Ordered my product at THE END OF JUNE! I ordered once with Loot Crate before and had no issues and it was the perfect gift for a Rick and Morty fan who's birthday was July. Well, lo and behold, no shipping information was sent. Chased it up in August and they said issues with shirts. Sorry for the delay. Expect shipping by 15th August. That came and went, then it was "expect shipping by the end of the week." Well of course that came and went, then it was "expect shipping information from the 8th to the 31st of September". You've gotta be kidding me? Pretty sure my friend thinks I'm lying I even ordered him a present so many months ago because this customer service is such a joke it's almost like I'm weaving the most elaborate lie I could muster. Thats not all: they gave me a $5 refund when they missed the 15th August date, and apparently sent out an email offering $10 for Loot Vault as compensation. Well that email was never sent to me, merely copied and pasted in a cusomer service email with the code omitted. I actually laughed at how poorly they have thought it all through. I sent an email back saying I would like proper compensation that would not require me to deal with this company again. Why would I want another $10 to spend on their site again? I probably wouldn't see the damn order until December 2020 by the way they send out items. All customer service is ran from international countries with broken English which makes the whole company seem less legitimate by the second. Anyway to top it all off, I suddenly get a full refund from PayPal! Great I thought. Except they have literally told me (after I asked for compensation for the delay not Loot Vault credits) "We have ran out of July items. Sorry. Here's a refund". You're kidding me? You are actually joking right? So you take my money, keep me waiting for two months to tell me you ran out? The full email I recieved is below. They have completely wasted two months of my time. It is shocking. I was gob smacked that they are actually still in business. How they can take people's money and then just tell then two months after that they have simply ran out is beyond me. Do not use this company. Hi Natalie, We do apologize for the inconvenience. It seems like the crate was not shipped out due to a warehouse error. Unfortunately, we already ran out of any July Crate/Items. I have refunded you for the crate. Please allow 2-5 business days for the refund to reflect on your bank statement. Sorry for the inconvenience this may have caused you. You may use this code for a $10 Loot vault credit. Once again, we apologize for what have happened. James C. Loot Crate - Customer Support (Ps I have been told three different stories as to why my crate was never shipped - first they had ran out of T-Shirts, second was just "an issue" and lastly it was a "warehouse error". If you're going to lie to me at least make it consistent.)”

Helpful Report

Posted 7 years ago

“I just wanted to warn people about buying from www.lootcrate.com - they are very shady and unethical, and should not be trusted. They are a USA-based vendor out of California and focus on pop-culture themed goodie boxes. This is not a review of their products, but of their service and business conduct. I placed an order in mid-July. After waiting a month and a half for the items to ship (because they are "busy"), I received two tracking numbers. My orders were ~$17 and ~$12 respectively, plus shipping. I paid in full via PayPal. When I received the tracking number (Canada Post) it indicated the order was shipped COD requesting $17 and $14 for each package on delivery. Given the orders were already paid in full, I was concerned. Upon contacting LC they provided the below responses. Best I can interpret is that they are trying to pass along their additional costs to me. After checking out I should only be responsible for the amount they collect (which should cover all their costs), and potentially duty/taxes by the courier as it enters Canada, which will be paid to and collected by the carrier. This COD fee is quite clearly a cash grab in addition to the invoice amount. If I am not mistaken, this is the equivalent of Best Buy or any other retailer shipping your items after you pay then demanding a COD fee because their product actually cost them more when they imported it this time round. Watch out, these guys are a bunch of crooked scumbags. Here are some updates. They are trying to charge me a COD fee to collect my item as it cost them "additional costs" to get the items. I have never had such a terrible experience in taking well over a month to actually ship the item, then try to charge me additional fees and try to pass it off as "duty" on my end. George N. (Loot Vault) Aug 29, 7:33 AM PDT Hi - The COD charge in question is a VAT fee imposed by customs and the shipping vendor and was not included as part of the charge billed at the time of purchase. This happens occasionally with some Loot Vault items and I do apologize for this confusion and inconvenience. The charge itself is not an issue usually with orders tied to Loot Crate subscriptions; we are able to offer reimbursements for these fees when imposed on a shipment from a subscription because the VAT fee is 'built' into the membership fee billed to you as part of your subscription plan. This is not a part however of the individual purchase price billed on purchases made on the Loot Vault gift site. This is likewise noted on the Loot Vault site under the "How It Works" section. I'm very sorry for the confusion and any inconvenience or frustration it has caused; unfortunately we are not able to control how strict customs agencies will be in any country nor the fees they may impose on incoming shipments. For future orders if you do not wish to pay this fee you can refuse the shipment and it will be returned to us; once received at our warehouse our returns team can issue a refund for the cost of your order back to you. I can assure you we are working every day to improve this process and I have forwarded your comments to our management and shipment teams for additional review and consideration as we continue to develop a resolution for this specific issue with Loot Vault orders. Once again our apologies; please let us know if we can be of any further assistance. Thank you. George N. Loot Vault- Customer Support Lootcrate.com/help George N. (Loot Vault) Aug 30, 7:22 AM PDT Hi - I'm sorry to hear this. I assure you my reply was in no way intended to suggest or imply anything other than to provide as much information about this matter as possible. My apologies if my previous message was not received in the manner it was intended. Unfortunately, we do not pay the COD charges up front; the charges are assessed by our Carrier as they pass through customs and then those costs are passed along to you the Looter. My sincerest apologies that this was not made clear on the Loot Vault site. We are always looking to improve the Looter experience, and I will make sure to pass along your feedback to our management, fulfillment and shipment teams respectively. As indicated however this is not a fee imposed by Loot Crate but rather one determined by the shipping vendor making the delivery to you. If you do not wish to pay this fee, as noted you are welcome to refuse the shipment and once received at our warehouse we can issue a refund for the original order to you at that time. Once again my apologies for this misunderstanding; please let me know if I can assist with any other questions or concerns about your order. Thank you. George N. Loot Vault- Customer Support Lootcrate.com/help Buyer beware. Just wanted to post this in the event anyone else gets suckered in by their coupon stacking and "deals".”

Helpful Report

Posted 7 years ago

“Ordered my crate 3 weeks ago and I've yet to receive even a tracking e-mail let alone actually receive the damn thing... Do not use this company.”

Helpful Report

Posted 7 years ago

“I HATE THIS COMPANY!!! Never a "live person" to speak with & they AUTOMATICALLY charge RENEWAL SUBSCRIPTION without ANY NOTICE!! Unless you check your bank account HOURLY they will slip in the charges!!! I had to file with BBB to hope to get some money back--out OVER $5hundred.....!!! DON'T USE LOOTCRATE.COM-----YOU WILL NOT BE HAPPY”

Helpful Report

Posted 7 years ago

“Don't know how this company has more than 1 star - given all the other reviews. Three weeks after I paid for my July Crate as a gift for a friend's birthday and I am still waiting for my shipping information, let alone my actual Crate.”

Helpful Report

Posted 7 years ago

“Three weeks since I paid for July's crate, (before the cut off date) and STILL no SHIPPING EMAIL! It was a gift so that person is wholly disappointed and I am embarassed to have hoped this would arrive by their birthday.”

Helpful Report

Posted 7 years ago

“No phone number to call when you have issues or questions and it can take them days to return an email. When I complained they sent sarcastic responses--- very poor customer service”

Helpful Report

Posted 7 years ago

“This company was great until this year. Since January 2017 they haven't been able to send anything on time. I had subscriptions for 6 different boxes or Bundles. I received one at least 2 weeks late every month because of some issue in their wear house. I have now cancelled all of them and I've been a customer for 2 years. They still haven't even mailed out the April Loot Wear Risky Business Bundle and it's July. The only people who have received it are the reviewers that get them free. Their customer service is crap. The only thing they can say is oops we are working on it and haven't given your complaint to the warehouse. They don;t care and aren't doing anything to fix it. DO NOT BUY”

Helpful Report

Posted 7 years ago

“I still haven't received my January 2017 D&D hoodie. It's now mid-July. Multiple mails to customer service and NADA.”

Helpful Report

Posted 7 years ago

“I bought my product 6 weeks ago and my credit card was charged, but it still has not been shipped. Everytime I ask about it, they say it will go out by the end of the week, yet... it never does.”

Helpful Report

Posted 7 years ago

“Their website is nearly impossible to navigate. I ordered on 06/08 and haven't heard anything about getting a shipment. I spent :20 on their website trying to figure out how to contact them. When I was finally able to send them an email they sent me an automated reply with a tracking number. I can't track it though because it says that my email address and password don't match (even after I reset my password). Nowhere on their website or FB page do they actually tell you where they are located. They do not publish a phone number ANYWHERE. I bought this subscription for my son. I have a Birch Box subscription and my daughter has an Ipsy subscription. Both work well, and I have never had an issues. If I hadn't already paid for year I would cancel IMMEDIATELY.”

Helpful Report

Posted 7 years ago

“Loot Crate fucking sucks. Consistently neglecting to ship my subscription unless I personally remind them (that is not how subscriptions work). The crates contents aren't worth the price gouging with crate prices constantly rising (twice in past year), and they most definitely do not "love you".”

Helpful Report

Posted 7 years ago

“I have been waiting for my May lootcrate what was supposedly mailed out May 30th when I received an email with shipping tracking information. I was unable to track the shipment with the tracking number provided so I contacted lootcrate and was told that I received the shipment notification in error and that my crate would be shipped out soon. I then tweeted them on June 20th asking about my missing crate, I was told that some crates have STILL not shipped. I then tried to contact them through email as directed on their social media since they are telling people on Facebook that June's crates are shipping??? Why are June crates being shipped of Mays haven't even gone out yet. I have still not hear anything back from them via email. Then today I posted on their Facebook page asking about my missing crate, big mistake clearly because all they do is delete your post so no one else can see it!! Seriously what the hell is it with dodgy companies like lootcrate who spend more time covering their tracks on social media instead of actually dealing with the customers who only want what they paid for.”

Helpful Report

Posted 7 years ago

“Seriously ridiculous company to deal with. Haven't received any crates in 2 months. They do not respond why via and if you post ANYTHING that's not completely positive they will delete it from their Facebook page so that no one knows how crappy they are. I have attached posts from Facebook that shows they delete anything that draws attention to the fact that there is clearly a lot of people who are missing their crates and loot crate don't want to do anything about it.”

Helpful Report

Posted 7 years ago

“No shipment for 3 months, always late... brought a 6 month subscription for a Christmas present and have only received 3 months all LATE!!!”

Helpful Report

Posted 7 years ago

“Lied To US. We were told several Months ago they would send us bonus loot with our next crate. Next crate they did not send any. They will now probably say they put MAY win after they recently changed it. It clearly said WILL receive. Will not ever get Lootcrate again until I receive the two bonus loot pieces promised.”

Helpful Report

Posted 7 years ago

“I paid for my subscription, yet it has been two months and I haven't received anything at all. Getting in touch with any type of customer service is impossible! I had to comment MULTIPLE times on their public Facebook page in order to finally get a response..their response? "Our customer service team is FILLED with live people and we will get to you within 48 hours of your request!"...yet, it was well after 48 hours, and STILL no response other than that comment. JUST AWFUL! Please do not waste your time or money with this company, you will TRULY REGRET DOING SO!!”

Helpful Report

Posted 7 years ago

“Send me fun stuff”

Helpful Report

Posted 7 years ago

“I started the subscription for my son about two years ago and back then, it was great! The 'crate' was packed full of interesting and exciting collectables. However, the merchandise selection seems to be steadily declining, to the point of my deciding to cancel the subscription. For example, my son's crate arrived yesterday. Inside was a t-shirt, a small, rather cheap Star Wars themed colouring book, a packet of 'Loot Crate brand' coloured pencils, a pin, some patches and a figurine of Rocket Racoon. I would say the value of the items would be around $30AUD, less then my monthly subscription. Opening the Loot Crate used to be an exciting event for all the family - now it's a passing glance with most of the items left on the kitchen table. I mean, a colouring book with Loot Crate pencils - that's what did it for me. Maybe at 13, my son is too old for Loot Crate? Although I took took out the subscrition upon the advice of Podcaster Tom from The Complete Guide (still funny after all these years), I'm pretty sure this Podcast is not meant for the under 15's. Anyway, very sad to see the decline of what was once a fantastic monthly treat. I must add that when a crate went AWOL last year, the customer service team dispatched a replacement right away, no problems, and I was very grateful.”

Helpful Report

Posted 7 years ago

Loot Crate is rated 2.1 based on 877 reviews