Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 877 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was awesome for a while but then shipments started to get delayed. Now the are 4 months behind. Trying contacting them and just get a generic response. Don't sign up it's not worth it.”

Helpful Report

Posted 5 years ago

“I paid for a year , in December 2018. I have not received anything since March. My April, May, June and July boxes are listed as shipping July 30. Every month they push the up a other month. Scam.”

Helpful Report

Posted 5 years ago

“If I could leave no stars I would. I’m now at 4 months without receiving my monthly lootwear shipments. The company keeps responding to my inquiries with boiler-plate platitudes, telling me they’re passing along my comments to management and to just keep checking the shipment status on my account. In the meantime, they have no issue continuing to bill me for the monthly service I have not been receiving. There has been no offer of any form of compensation for their complete failure as a company either. Just “keep checking you account for updated shipping info”. I wouldn’t recommend a Loot Crate subscription to ANYONE.”

Helpful Report

Posted 5 years ago

“Horrible customer service and orders that never arrive”

Helpful Report

Posted 5 years ago

“I ordered a shirt in April, still haven't received it. Don't get a straight answer for customer service. Every time I have contacted customer service, they don't address the issue. I am sick of waiting on the product and am starting to feel like I will never receive it. Feel like I just wasted my money.”

Helpful Report

Posted 5 years ago

“I have been subscribing on and off over the last 5 years. Loot Crate as a company has sharply declined. I am to the point which I will actively tell people to avoid them like the plague. For the 3 months that I subscribed all 3 crates have been a month late and they miss the shipping windows even with being a month late! They are horrible at communicating when they miss their deadlines.”

Helpful Report

Posted 5 years ago

“First few months great only had one problem with the wrong size shirt and they sent a new one. Wanted to try another crate so I changed paid for 2 and still 3 months later waiting for them. Sent numerous emails and nothing gets sorted. No customer service and such a horrible experience and £80 down. Horrible company”

Helpful Report

Posted 5 years ago

“Lootcrate has one job and they have become terrible at it. Most months lately have been delivered really late. (Months late for some of their subscriptions). And every month now has duplicates from past boxes, leaving loyal customers and fans disappointed to find the same stuff they already have. Sorry Lootcrate, but this many year subscriber will be unsubscribing and not looking back.”

Helpful Report

Posted 5 years ago

“Wow, this company has actually prompted me to write the first review EVER in my life...I have never dealt with a more incompetent business in all of my online shopping and service experience, actually in my entire existence on this planet. Seriously, these guys have no clue what they are doing...they couldn't fight their way out of a wet paper bag...logistical issues, customer support problems, STAY AWAY! I purchased a 6 month subscription for a family member as a Christmas gift in November of 2018, it is now 1 week away from July and I have only received 1 shipment. Customer support continuously lies and adjusts shipping dates when you contact them to inform them you still haven't received loot, and they will AT NO COSTS refund or give you your hard earned money back. It was embarrassing for me to purchase this for someone I cared about, they continuously asked me "Is the package on it's way yet?" and I reassured them. I have now repurchased them a gift and apologized for the mixup.”

Helpful Report

Posted 5 years ago

“They have not sent the spring loot crate for the Sanrio Gift Box Crate. It is already time for the summer crate and who know when anything is going to ship. They haven't sent ANY notifications to me AT ALL about the delays... horrible service and the loot crate isn't a great value on top of it all.”

Helpful Report

Posted 5 years ago

“I subscribed in March, a six month subscription, that should have started with the April Loot For Her. I have yet to receive a single item. The current estimated shipping date is in July. But that isn't my main issue. I skipped, and then unskipped, June. When I unskipped it did not reappear in my upcoming shipments, so I emailed support. Support said "the date in the upcoming shipments will update soon, this shipment is delayed" this did not answer my question. I asked "Why is the June crate not showing up in my upcoming shipments" I respond and tell them they didn't answer my question, and repeat the question, they respond "the shipping date can be found in upcoming shipments"... Again. I again email them, I realize at this point that they just don't care at all about their customers, they don't bother to read emails they just send off an auto "shipping delays, updates on shipping can be found in your upcoming shipments" even if your question is "why is this not showing at all in my upcoming shipments?" I cannot find an estimated shipping date for a crate that isn't listed in my account. I have tried multiple times to get help or answers from support. This is just awful service.”

Helpful Report

Posted 5 years ago

“I've subscribed to several different boxes, 7 out of 9 have arrived late or missing a piece. I have a subscription now that has a delivery date that has been pushed by over 4 months from the original date stated when I bough it. I always expect them to get better but they just haven't, it seems they've gotten worse. The items are usually pretty cool, just be prepared to wait an inordinate amount of time for them.”

Helpful Report

Posted 5 years ago

“I had ordered one crate and they decided to sign me up for a subscription and i have been charged twice now without any merchandise or notice. I had just emailed them and waiting for a reply. Absolutely untrustworthy. Would not deal with them again after this.”

Helpful Report

Posted 5 years ago

“I subscribed to the regular lootcrate box and a loot wear box back in December. I have received the regular boxes, but I have been charged for 7 lootwear boxes and have yet to receive any of them. I have emailed them and all I get is " I'm sorry, we are experiencing some delays with production. and I just found out June's regular crate is delayed. I have cancelled all of my crates, and do not expect to return as a customer. Who knows if I will actually receive the crates I ordered. Horrible customer service and terrible shipping. Honestly they are just stealing from people at this point”

Helpful Report

Posted 5 years ago

“The negative reviews here are accurite. We have had our subscription for a year; the first box on time, second and third late. Now we were suppose to have one in February but it hasn't came, one in April that never came, and just got an email that our current one for June is delayed until July!!!!! My poor husband just wants the stupid boxes...sounds like from what I'm reading we need to start a class action suit!!!! Put these crooks out of business!”

Helpful Report

Posted 5 years ago

“Oh you want relevent items to whatever theme you ordered? Here's two cups, a sticker, and a redbull with ninjas face on it. Did we send you almost nothing but items that were in previous crates? Yes, but at least you actually received this crate. At least it isn't like your April crate which you just received an email saying it would be delayed again and be shipped out June 17th-27th. Oh, your shirt size was wrong again? Oh it's been wrong every single time? Well we may or may not have that shirt in stock so I'll send you a 'mystery shirt' if you want. Awful customer service. Nowhere near reliable shipping. Bad crate items”

Helpful Report

Posted 5 years ago

“Really bad customer service-they will never help you and even when they seem like they will they won’t. I tried to cancel-they confirmed they did and then still sent me a new one the next month and charged me. They said they would reimburse me and didn’t. I started using it again after they had kickback for loot vault amounts off. I tried to use a promo code for game loot vault items for E3 and made sure to only add game items from loot vault-tried it and it didn’t work. I contacted customer service and they said “it has to be game loot vault items” days after the promotion had ended. Worst customer service.”

Helpful Report

Posted 5 years ago

“Don't subscribe. We initially loved it... when they first started, we received a box every month on time and filled with great stuff. Fast forward years later- empty promises, unfulfilled crates, a lack of communication to their customers, people left hanging... I wish I never pre-paid for a subscription. This is the biggest fail of a company ever. I subscribed in August 2017 and 2 years later only 3 out of 6 crates have been received and the promised subscription bonus still has not arrived.”

Helpful Report

Posted 5 years ago

“Ordered a three month subscription of loot wear in February as a promo. Every crate was a month late. They only came with the shirts in the package, the socks were separate which came another day. And the underwear from all of them still haven’t shown up. It’s june.”

Helpful Report

Posted 5 years ago

“I ordered the T-Shirt crate as a gift for my wife in February. We have received one crappy shirt. Every month I email, they say "higher than expected support tickets", then I get the exact same copy/paste support email they sent before, and still have got one crappy T-Shirt.”

Helpful Report

Posted 5 years ago

Loot Crate is rated 2.1 based on 877 reviews