“I ordered a gaming chair at £255 the chair is great though it does have scratch on base, the packaging is a mess the chair was either a display or it had been returned as the box was sellotaped t all edging the damage was so bad to box. I took pictures of the box as soon as it was delivered incase it had been damaged.
Last Friday the chair was to be delivered between 6:45pm and 7:45pm when I checked the map driver was at street behind my house I put outside light on and he took a picture from the street and messaged saying no answer would be back Monday I messaged him right away and was told he couldn’t come back he was still on my street. On Saturday morning they tried to deliver when I wasn’t home this time pressing my ring doorbell then wouldn’t deliver till the Wednesday.”
Thank you for leaving a review! We are sorry to hear about the delivery issues you faced. In case you need further help please contact us at help@lostuniverse.com so we can help you.
Kind Regards
LU Team
Thank you for leaving a review!
We are sorry to hear that the products did not work out for you.
Please can you contact us at help@lostuniverse.com so we can help you further.
“Delivery timeline was ok. Shopping on the site was simple enough. The prices are crazy for what I received. I expected a much larger item for the price I paid”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
We're always happy to help.
Kindest regards
LU Team
“Ordered t-shirts for my first order for Christmas gifts , would have been nice if they had been individually bagged instead of arriving crushed in bag .”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
“I ordered 4 things from Lost Universe. Two of them delivered by LU and two delivered from one of their partner companies. The two delivered from their partner were snapback caps that were delivered in a bag, squashed and out of shape, one visor is permanently bent out of shape. I am giving LU 3 stars as their deliver was fine but they need to have a word with their partner company about how to deliver items as this was unacceptable.”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it and get a replacement, then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
“Items I have recieved are really good, but do not buy and pay for pre order items - I have been waiting over 2 months now and emails from them keep saying they are due in and then nothing!”
Thank you for leaving a review Viktoria! We are sorry to hear that you had issues with the pre-order and the delay. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Hi Tom,
Thank you for leaving a review! We are sorry to hear you need to return this one. Please can you contact us at help@lostuniverse.com so we can help you further.
Kind Regards
LU Team
“Fantastic shirt unfortunately my wife needed it of a Red Nose Day charity event. I couldn’t see where to pay extra to get it sent next day as advertised ( i emailed but got a generic reply because it was coming from a third party ) and it arrived too late to wear”
“Some of the items arrived covered in some sort of dust. I was also told an item I had purchased on preorder was for valentines day no longer going to be available until the end of February. Then when it didn't arrive I was told that it wouldn't be in stock until summer 21 but I had already paid for it. It finally turned up last week out of the blue. But on the plus side the items are well packaged and good quality.”
“Ordered backpack for my daughter and received a completely different one. She liked it so didn't want to make a fuss but still.. when you buy something online you kind of expect to get the item you actually wanted.”
“Items were great. 5 hats, mug and a pin.
Big issue with the postage. Had specifically spent over £50 for free postage. They then, without saying anything before checkout, fail to mention that my postcode will be charged anyway for delivery. On top of that they say I’m in the Highlands and Islands (which I’m not) and the package was sent Royal Mail... so even if I was there would be no extra cost for shipping in the uk. Would have used this place on the regular. Shame.”
