loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is dismal, unhelpful and rude, also still waiting for a refund of a cancelled flight, even though the company knows i no longer have a holiday booking they are still taking money out of my bank account, i have money sat in there account that i cant back as they are not answering calls, emails, stay well away from this robbing firm”

Helpful Report

Posted 4 years ago

“Unfortunately 1 star was the lowest option. Absolute joke of a company, daughters 21st ruined thanks @loveholidays they can't fly as all flights are cancelled and been informed by @loveholidays that their weekend away is cancelled but still the company are refusing to refund on a package holiday and 'can' only offer a voucher for less than half the amount paid!! Refund your customers inline with others!!! Web chat operators cut you off when questioned or you ask to speak or for contact details of someone above them, worst customer service ever encountered. Book with @loveholidays at your peril once they have your money you are on your own. Obviously one of the rare companies that doesn't understand what is happening on a global scale at this time!!”

Helpful Report

Posted 4 years ago

“Customer Service is diabolical. Theyre only offering vouchers despite being entitled to a full cash refund as per the terms and conditions”

Helpful Report

Posted 4 years ago

“never again will I book with them”

Helpful Report

Posted 4 years ago

“They are REFUSING to refund me my holiday money. Sham, scam.”

Helpful Report

Posted 4 years ago

“I want my refund that my bank put a mandate to you to not take it but you still did , your customer service is terrible, cut me off . I'm going to take this all the way , got nothing else to do while on lock down, cause I've lost my job ,my other half has cancer ,even when I told you this you really don't care, need the money you took without permission for food,medicine, and fuel to get to hospitals for treatment, your company is a disgrace . I want my money back.”

Helpful Report

Posted 4 years ago

“NO STARS do not book with company their very true colours have come out in a time of need , customer service doesn’t exists ,no updates no one can get a refund .”

Helpful Report

Posted 4 years ago

“REFUND ME ONTO MY PAYMENT CARD.....NOT A VOUCHER, CANT FEED MY FAMILY WITH THAT”

Helpful Report

Posted 4 years ago

“Absolutely no customer service at all, do the RIGHT THING AND REFUND ME AND EVERYONE ELSE!!!!!!!!!!!! Stealing off of ppl”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with LH, due to the coronavirus our holiday was cancelled. We have requested a refund but a voucher has been suggested for LESS money than I paid. At this time of crisis shame on you LH”

Helpful Report

Posted 4 years ago

“Bad doesn’t quantify the horrendous loveholidays experience. Would love to speak with someone at customer service, however it appears loveholidays don’t like facing the truth of their deceit. I should be on holiday right now, and like others I get it can’t happen. Love holidays lack of response or action as my date of departure arrives. I get told to hold on until two days to departure date at which time I’m offered a voucher for the hotel side of my package holiday. Then get told I should be contacting the airline directly. I contact Air Malta and I’m told love holidays cancelled the flight and got the refund. Air Malta gave refunds in full. So love holidays will never be recommended by me, they are behaving in a shameful way and fraudulently retaining money that does not belong to them. By telling me not to do anything, wait to hear, then after they’d got the refund on my flights they say it’s up to me. Premeditated dishonesty, in a time where people who have job uncertainty need back money that belongs to them. As yet no refund offered, a voucher is no good to me”

Helpful Report

Posted 4 years ago

“I'd give no stars if I could. Disgrace of a company, cancelled our holiday and refusing to give us a refund, which we're legally entitled to, and only offering vouchers instead. Now they've turned off their phones so no one can contact them. Do not book with this company”

Helpful Report

Posted 4 years ago

“a fairytale company living in world of lies. breach their own contracts,try to fob you off with vouchers when still legally obliged to give FULL refunds,sell travel insurance that's non refundable yet the company who they use says its fully refundable BUT has to be claimed back via loveholidays… what else can you say? we are all in dire straits over covid19 and LH want to keep our money so they can keep their kids in private schools and keep their aston martins tanks topped up,they know we don't want a travel voucher, they know at least 50% or more of us wont use it so they have money in the bank and not a care in the world.... justice need to be served, refer to simon calders article in the telegraph if you think I`m wrong!!!”

Helpful Report

Posted 4 years ago

“Do not touch this company with a barge pole holiday cancelled due to Covid 19 in March not one piece of communication from them no email no no call no text !! And now no phone system to call Them No replies to emails no on line chat available !! Fuming no sign of a refund absolutely diabolical company !!!!”

Helpful Report

Posted 4 years ago

“No money to be refunded despite travelling this Sunday to Krakow, lying bunch of effing bastards, ignored and treated terribly this shocking company will rob you blind, lie to you and steal your hard earned money. Dont ever use this company or you will be robbed blind.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful company!! Paid holiday in FULL upon booking only for them to use my stored debit card details to take an unauthorised payment of £387 2 month later! Whilst trying to claim a refund after admitting it was a mistake from their side, their rude customer service team hung up on me 3 different times when I ask for a refund for the unauthorised payment they took!! Absolutely appalling company...DO NOT USE!! and I haven't even started trying to get a refund for my cancelled holiday yet due to COVID19. My holiday total was £718 and they now have a total of £1105 of my hard earned money.”

Helpful Report

Posted 4 years ago

“A company that uses the good faith of people and their money.Shocking company, no refund when your holiday is canceled. They keep your money.Scam company, they cancel your booking and then refuse to refund .WE WILL NEVER USE THEM AGAIN!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Stinking bastards, cant go Sunday cos of the Corona Virus and have been completely ignored by this lowlife disgusting company, will take your money but leave you high and dry... never, ever use this comany again, they are disgusting liars”

Helpful Report

Posted 4 years ago

“my experience is the same as the other reviews, holiday cancelled due to the current sad state of affairs & they flatly refuse to refund, chasing refund through credit card company. they took my money claiming all was well 3 days before cyprus locked down & then refused to give it back. i do not want a voucher, none of us know when we can travel again & i will holiday when i choose to, not when they force me to. so poor id give a zero if it was possible.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews