loveholidays.com Reviews

"Lies and complete lack of customer care\r\n\r\nThis is the second time I\u2019ve felt compelled to review Loveholidays in just a matter of weeks due to their repeated failings. I booked a holiday to Dubai for April, but the process has been nothing short of a nightmare.\r\n\r\nInitially, I faced issues with being overcharged shortly after booking just 36 hours later, the price dropped by a staggering \u00a3600, and I felt completely ripped off. Now, the situation has gotten even worse. I attempted to amend my room via the Loveholidays app, only for their faulty or temperamental system to downgrade my booking from half board to bed and breakfast. This was never my intention, and now they are demanding an additional \u00a3500 to revert to the original booking I made in the first place!\r\n\r\nTheir excuse? They blame me, claiming I initiated the change on their app. But as far as I\u2019m concerned, their app is utterly useless and is glitching, and now I\u2019m paying the price for their tech failures.\r\n\r\nThe customer service experience has been just as appalling. I\u2019ve contacted them three times, and the responses have been nothing but scripted excuses about their \u201cprocesses,\u201d offering no real solutions or accountability. I\u2019ve requested callbacks from a senior manager three times now, and not once has anyone followed up. On top of that, they\u2019re now telling me I have to wait 72 hours for a response, a timeframe that never applied to my previous contacts.\r\n\r\nLove Holiday\u2019s system tracks your visits and quotes using cookies, inflating prices if you repeatedly check the same holiday, but clearing cookies or using a different device reveals cheaper rates proving their claim of fluctuating provider prices is misleading and a tactic to maximise profits at the expense of scamming and ripping off customers so I wish I never downloaded and booked though their app, it caused more problems than convenience.\r\n\r\nThey have clearly demonstrated a complete lack of professionalism, care, and respect for its customers. The combination of their flawed app, extortionate pricing, and dreadful customer service has left me regretting ever booking with them. If you\u2019re considering using Loveholidays, think twice they are not worth the stress, time, or money."

"Lies and complete lack of customer care\r\n\r\nThis is the second time I\u2019ve felt compelled to review Loveholidays in just a matter of weeks due to their repeated failings. I booked a holiday to Dubai for April, but the process has been nothing short of a nightmare.\r\n\r\nInitially, I faced issues with being overcharged shortly after booking just 36 hours later, the price dropped by a staggering \u00a3600, and I felt completely ripped off. Now, the situation has gotten even worse. I attempted to amend my room via the Loveholidays app, only for their faulty or temperamental system to downgrade my booking from half board to bed and breakfast. This was never my intention, and now they are demanding an additional \u00a3500 to revert to the original booking I made in the first place!\r\n\r\nTheir excuse? They blame me, claiming I initiated the change on their app. But as far as I\u2019m concerned, their app is utterly useless and is glitching, and now I\u2019m paying the price for their tech failures.\r\n\r\nThe customer service experience has been just as appalling. I\u2019ve contacted them three times, and the responses have been nothing but scripted excuses about their \u201cprocesses,\u201d offering no real solutions or accountability. I\u2019ve requested callbacks from a senior manager three times now, and not once has anyone followed up. On top of that, they\u2019re now telling me I have to wait 72 hours for a response, a timeframe that never applied to my previous contacts.\r\n\r\nLove Holiday\u2019s system tracks your visits and quotes using cookies, inflating prices if you repeatedly check the same holiday, but clearing cookies or using a different device reveals cheaper rates proving their claim of fluctuating provider prices is misleading and a tactic to maximise profits at the expense of scamming and ripping off customers so I wish I never downloaded and booked though their app, it caused more problems than convenience.\r\n\r\nThey have clearly demonstrated a complete lack of professionalism, care, and respect for its customers. The combination of their flawed app, extortionate pricing, and dreadful customer service has left me regretting ever booking with them. If you\u2019re considering using Loveholidays, think twice they are not worth the stress, time, or money."

"Lies and complete lack of customer care\r\n\r\nThis is the second time I\u2019ve felt compelled to review Loveholidays in just a matter of weeks due to their repeated failings. I booked a holiday to Dubai for April, but the process has been nothing short of a nightmare.\r\n\r\nInitially, I faced issues with being overcharged shortly after booking just 36 hours later, the price dropped by a staggering \u00a3600, and I felt completely ripped off. Now, the situation has gotten even worse. I attempted to amend my room via the Loveholidays app, only for their faulty or temperamental system to downgrade my booking from half board to bed and breakfast. This was never my intention, and now they are demanding an additional \u00a3500 to revert to the original booking I made in the first place!\r\n\r\nTheir excuse? They blame me, claiming I initiated the change on their app. But as far as I\u2019m concerned, their app is utterly useless and is glitching, and now I\u2019m paying the price for their tech failures.\r\n\r\nThe customer service experience has been just as appalling. I\u2019ve contacted them three times, and the responses have been nothing but scripted excuses about their \u201cprocesses,\u201d offering no real solutions or accountability. I\u2019ve requested callbacks from a senior manager three times now, and not once has anyone followed up. On top of that, they\u2019re now telling me I have to wait 72 hours for a response, a timeframe that never applied to my previous contacts.\r\n\r\nLove Holiday\u2019s system tracks your visits and quotes using cookies, inflating prices if you repeatedly check the same holiday, but clearing cookies or using a different device reveals cheaper rates proving their claim of fluctuating provider prices is misleading and a tactic to maximise profits at the expense of scamming and ripping off customers so I wish I never downloaded and booked though their app, it caused more problems than convenience.\r\n\r\nThey have clearly demonstrated a complete lack of professionalism, care, and respect for its customers. The combination of their flawed app, extortionate pricing, and dreadful customer service has left me regretting ever booking with them. If you\u2019re considering using Loveholidays, think twice they are not worth the stress, time, or money."

"STAY CLEAR Love holidays mis advertised\/sold the hotel we stayed in, our room was full of mold, dirty, unhygienic, loose live wires, broken toilet flush, broken unsafe shower drain, room never cleaned nor fresh towels in a week (even tho we constanstantly complained and asked) wouldnt give anymore toilet roll, we had to take it ourselves from the lobby washrooms, the toilet was dirty with wee and toilet roll when we arrived, the restraunt well...the plates and all of 10 soup bowls chipped, once soup bowls was gone you had to have soup from a paper cup, food was cold every meal every day, no entertainment at all apart from bingo one night and that wasnt even in english, we arrived at 10.08pm after a long day travelling, we was thirsty and hungry, no bar no snack bar nothing open, no water in rooms , we had to venture out to the supermarket, only do beer and wine in small plastic flimsy cups, and if english they always say they have no coke just fanta and sprite..yet the amount of turkish, germans we seen with coke..they actally locked away it in fridge from us..NOT all inclusive NOT clean Wouldnt pass health and saftey\/Trading standards, Zero star rating, LOVE HOLIDAYS lie, falsey advertise, do not do relevant checks on hotels..and after providing video\/picture evidence think \u00a327.00 in total is exceptable as a refund...QUICK enough to take your hard earned money but not interested in customer service and resolving their errors afterward...AVOID book with a proper company, I am taking this all the way with them and to a court of law now thats for sure"

"STAY CLEAR Love holidays mis advertised\/sold the hotel we stayed in, our room was full of mold, dirty, unhygienic, loose live wires, broken toilet flush, broken unsafe shower drain, room never cleaned nor fresh towels in a week (even tho we constanstantly complained and asked) wouldnt give anymore toilet roll, we had to take it ourselves from the lobby washrooms, the toilet was dirty with wee and toilet roll when we arrived, the restraunt well...the plates and all of 10 soup bowls chipped, once soup bowls was gone you had to have soup from a paper cup, food was cold every meal every day, no entertainment at all apart from bingo one night and that wasnt even in english, we arrived at 10.08pm after a long day travelling, we was thirsty and hungry, no bar no snack bar nothing open, no water in rooms , we had to venture out to the supermarket, only do beer and wine in small plastic flimsy cups, and if english they always say they have no coke just fanta and sprite..yet the amount of turkish, germans we seen with coke..they actally locked away it in fridge from us..NOT all inclusive NOT clean Wouldnt pass health and saftey\/Trading standards, Zero star rating, LOVE HOLIDAYS lie, falsey advertise, do not do relevant checks on hotels..and after providing video\/picture evidence think \u00a327.00 in total is exceptable as a refund...QUICK enough to take your hard earned money but not interested in customer service and resolving their errors afterward...AVOID book with a proper company, I am taking this all the way with them and to a court of law now thats for sure"

"loveholidays made an error with the hotel so we couldn't check in until 12 hours after landing. We were left to manage and call the supplier and loveholidays to try and sort out their error. The issue was not resolved and we had to pay out of pocket to resolve it, leaving us with no money to spend on the actual holiday. On top of this, we racked up a phone bill of \u00a3250 due to the calls between loveholidays and the supplier and loveholidays said they would not reimburse us for this. Absolutely disgusting service. Cannot resolve anything and will NEVER USE THIS SERVICE AGAIN."

"The worst company ever. \r\nWe booked holiday in June. On Saturday the 19th when we arrived in the hotel we were told hotel is overbooked and they send us to alternative hotel 4.5km away from the one we booked and is nothing as the one we bookend. They told us booking window was closed in February however Loveholdays didn\u2019t and let customer overbooked. After complaining so many time via chat and emails all the reply they gave us is speak with the hotel and ask them to sort the issue. \r\nThe most unreliable agency and I will never ever book with them."