loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is non existent horrid company very unreliable and after thinking I booked a packaged holiday I’m left feeling like I booked separate having to get passed from post to post to get my refund! Still not received either and they are not great at updates either”

Helpful Report

Posted 4 years ago

“Customer service= no stars if that were possible”

Helpful Report

Posted 4 years ago

“If you want any form of service or aftercare completely forget this shower. Needless to say will not be availing myself of their holidays again. Nightmare.”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. Due to fly 1st July to Rhodes. I am meant to pay balance 17th June... trying to contact them to change dates and can get no response... no live chat ... going to lose £600 as I refuse to pay balance on a holiday I probably can’t and don’t want to go on.”

Helpful Report

Posted 4 years ago

“3rd booking with LH. 1st we had no problems. 2nd was cancelled as was flying with Thomas Cook, refunded quickly. Booked the same again which is cancelled due to Covid. Been kept up to date all along and will receive a credit note to use or to be exchanged for cash. Ive no problems with LH and will be using them again.”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. Our return flights have been cancelled for a trip end of June. The flights have been cancelled due to COVID 19 for nearly three weeks however I have had NO contact from love holidays despite messaging them 5 times as they recommend. Finally today we managed to get on an online chat after waiting half an hour to be told that the holiday wasn’t cancelled even though we have no return flights!!!! Absolutely atrocious service. No refund. No holiday. No real contact as they ended the chat and said we need to wait to hear! Not sure what more they need to be able to cancel a booking. Terrible I will never ever book a holiday with love holidays again and recommend you don’t either.”

Helpful Report

Posted 4 years ago

“My holiday got cancelled 1 st May due to Covid 19 NOT HEARD A WORD FROM LOVE HOLIDAYS they are a absolute disgrace. When on live chat as soon as you mention CASH REFUND they disconnect from you. Wont be booking again with them”

Helpful Report

Posted 4 years ago

“Holiday booked for the 25th March. Cancelled due to coronavirus! I have received my accommodation refund but still waiting for a flight refund. The company is not taking calls, emails or live chat.”

Helpful Report

Posted 4 years ago

“Like everyone you has posted recently: Do not book with this company. No communication, have to chase despite being told someone would be in touch No person to talk to, only web chat, who each tell you something different and try stalling tactics Only one thing to say.....SHOW ME MY MONEY!!”

Helpful Report

Posted 4 years ago

“I like many others could not get any response from Love Holidays for a refund for a cancelled package holiday at Easter. The company even took my second payment despite advising the holiday had been cancelled. I complained to Resolver last week and the following day received an email from Love Holidays providing a contact number regarding my refund, coincidence? I received confirmation that they would refund my hotel and transfer during my conversation and this is due back on my card any day. They would not refund my flights with EasyJet until I lodged a request direct with them. Love Holidays say they will refund my flights when they receive contact from EasyJet. Crazy situation for a so called 'package' holiday.”

Helpful Report

Posted 4 years ago

“We have been issued a refund credit note on the bases they would then offer a cash refund is requested. We have written to them recorded delivery only for the letter to be returned as refused, we then try to call only to be directed to a live chat. We finally get a live chat and they say there is nothing they can do re a refund and the the end the line chat. They are a disgrace!”

Helpful Report

Posted 4 years ago

“My holiday was cancelled in April, I am still waiting for my refund. First time i have used this company and shall never ever use again. I will stick with jet2. who i must say refunded my daughter within 10 days as soon as her holiday was cancelled, and she not due to fly for another two weeks. LOVEHOLIDAYS you are a disgrace.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service! Please DO NOT book with these people! Their customer service is so so so bad! No one will reply - they say they will do this or that and nothing will get done! Please do not waste your money on these people! Me & my partner cancelled our holiday after their continuous delay. Its crazy how no one ever gets back to you but as soon as we cancelled we had a message saying sorry your cancelling - it only cost us 100 pounds - take the hit and don't give them another penny of your holiday dream. These people & this company are disgusting!”

Helpful Report

Posted 4 years ago

“Paid in full for a holiday in early May which was cancelled to COVID19. Impossible to get in touch with Love Holidays, they do not respond to any communication. I will NEVER EVER use this company again, and am doubtful I will be refunded for the TWO holidays I have booked with them this year.”

Helpful Report

Posted 4 years ago

“Holiday cancelled, no contact feom love holidays at all, no refund, no response. Will never use again”

Helpful Report

Posted 4 years ago

“Holiday on 15th March cancelled. Finally got refund of accommodation and transfers but they say flight should be claimed from Ryanair. I contend my holiday was a package so LH should refund the flights. Have now gone for chargeback with my bank. Everything that people say on here about LH is true. I left a number of 1 star reviews on Trustpilot initially but LH got me threatened by Truspilot. They also have a large number of highly suspicious 5 star reviews claiming to have been in touch with LH and got refunds. C^&p. I have reported these fake reviews to Trustpilot but i think there is some sort of a deal going with LH and TP as the reviewer is penalised for speaking the truth to help others in the future. This review site seems to represent the truth more and LH haven't been able to nobble the site.”

Helpful Report

Posted 4 years ago

“My holiday was due in September, the government announced don’t expect to have holiday abroad this year, as the European countries are not letting people in from the Uk. I did what I had to do back in early April because love holidays was not and still not answering telephone calls as their lines are cut off. Live chat is not working , no response to emails. So I called my bank to stop payments on my bank card other wise Love Holidays would have kept taking money out. I get a generic email everyday from them. Saying the say thing. Just ignore it. Because no one has been in touch since the start of Covid 19. I urge everyone to do the same, if your still paying contact your bank if you don’t want to lose any more of your hard earned money and in times like Covid19 no one can afford to be out of pocket. Love Holidays are a mindless company who simply don’t care. I would rather loose my holiday than loose anymore money. It’s taught me something about Love Holidays, a small company in Lancing, not offices based, people working from home. A company that cannot be trusted. So those 5 star reviews your reading are all fakes, there from their own staff making Love Holidays look good. Good luck on all of you who wish to continue to pay for your holidays which are simply not happening this year. As the government and watch dog have said do not accept vouchers if Love Holidays go bust which is the way their heading, not only have you lost your holiday but money to. You may see your money in 6 to 8 months time but don’t expect to get all of it back.”

Helpful Report

Posted 4 years ago

“I find love holidays not to trusted, when you need to speak to them no one answers and live chat is never open. You struggle to get a refund from this company. Will never use love holidays again. Appalling customer service.”

Helpful Report

Posted 4 years ago

“Flights cancelled for June 29th. Haven’t heard anything from love holidays. They won’t even open the live chat, have had it open for hours at a time. Final payment due but I need clarification before I pay it, it’s not fair”

Helpful Report

Posted 4 years ago

“Flights cancelled. Love holidays won’t answer life chat, had it opened for hours at a time. Don’t mind paying my last instalment but have to have some clarifications first”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews